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General Manager Customer Service

Location:
Hyattsville, MD
Posted:
June 12, 2023

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Resume:

ishmail kandeh

Laurel, MD · 240-***-****

adxobj@r.postjobfree.com ·

Highly motivated and great work ethic. Passion for hospitality and looking to showcase my talents to continue to move forward in my career.

Experience

August 2022 – January 2023

assistant manager, mexicue – bethesda, md *Restaurant closed

Hiring, training, and developing employees -- Understanding how to review a schedule and make necessary changes -- Handle guest inquiries on a regular basis -- Inventory management, hands on, dependable. -- Ensure safety measures are being always met -- Confirm all recipes are being followed accurately.

November 2020 – august 2022

GENERAL MANAGER/CHEF, evelyn’s place café, laurel, md

Coordinate specific special events such as weddings, graduations, parties and cater with authentic African Caribbean Cuisines – Cooking/preparing large plated meals for hundreds plus – Planning organizing and orchestrating the business financial – Ensure all customer satisfaction during beginning stages, during and after event – Help run all aspects of the business

September 2019 – april 2020 *Covid/Restaurant closed

Assistant General Manager, unION JACK PUB AND RESTAURANT, COLUMBIA, MD

Hiring, training, banquet, menu recipes for food and beverage and pricing – Maintenance of company policies and standards. Balancing turnover, PAC Projection, running, creating entertainment such as live bands, Karaoke, trivia, happy hour specials, late night menu items – Labor Projections – Cash handling – Establish Relationships with banks – Opening and closing – Running successful – Profitable – Safe, fun shifts

january 2015 – january 2019

general manager/chef, EVELYN’S PLACE café, LAUREL, MD

Coordinate specific special events such as weddings, graduations, parties and cater with authentic African Caribbean Cuisines – Cooking/preparing large plated meals for hundreds plus – planning organizing and orchestrating the business financial – Ensure all customer satisfaction during beginning stages, during and after event – Help run all aspects of the business

february 2009– december 2015

Assistant manager, uno chicago pizzeria and grill, landover, md

Bar and beverage manager – Training – Scheduling – Profit and loss analysis – Hiring – Catering and to go orders – Run successful shifts – Maintaining high standards while training, running shifts and making a professional fun workplace – Enforced company policies and procedures – Coordinated schedules and assigned staff member, employee, and team member shifts – Oversaw day to day restaurant, bar, and bank operations – Opened and closed restaurant

May 2000 – December 2008

General Manager, ruby tuesday, white marsh, md

Hiring – Scheduling – Profit and loss – Budget Analysis – Inventory – Staffing – Controllable cost – PAC projections – Turnover – Training – Food cost – Labor and Beverage cost

Education

associate in software programer, icI Systems Inc, washington dc

associate in computer science, washington dc

Skills

• Customer Service

• Profit & Loss

• Catering

• Computer Science

• Microsoft SQL Server

• Python

• JavaScript

• Packaging

• Computer literacy

• Warehouse

• Forklift

• Social Media Marketing



Contact this candidate