CARRIE ERBE

Moorpark, CA ***** 805-***-**** adxoau@r.postjobfree.com

SUMMARY

Dedicated leader with 25+ year track record of managing company administrative and operational needs. Adept at supporting key leadership with organizational, technical and business acumen. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments.

SKILLS

MS Office: Word, Excel, Access,

Powerpoint, Publisher, Outlook

Google: Docs, Sheets, Calendar

Cross-functional collaboration

Data entry, analysis, reporting

Financial oversight

Project coordination

Multi-unit operations

management

EXPERIENCE

01/2016 to Current Office Coordinator

The Dance Company Moorpark And Camarillo, CA

Perform Office Support functions, including: customer service, data entry, reporting, event coordination, communications. Supports internal team members with technical knowledge, operational support and exemplary customer service.

11/1991 to 05/2014 Senior Vice President, Mortgage Servicing Group Manager Bank Of America Simi Valley, CA

22+ years of Operational and Business Support Management for the Foreclosure, Bankruptcy, and Real Estate Management departments. Implemented strategic initiatives across organization, leading both Operational and Business Support teams to accomplish short- and long-term goals.

Operations Management - Post-Foreclosure Loss Analysis & Review function: Managed over 200 employees responsible for Auditing and Final Loss Analysis of Post Foreclosure expense reimbursement claims

(including HUD, VA, FNMA, FHLMC, Mortgage Insurance companies, and private investors) to ensure compliance with Investor/Insurer Guidelines, maximum claim reimursement and write-off of non-recoverable expenses.

Business Support Management - Managed teams responsible for standardized and executive ad-hoc reporting to Executive Management for both Operational and Financial Metrics. Analyzed financial and operational data to identify trends, patterns and strategies.

Monitored and analyzed key performance indicators and financial ratios.

Business Support Mangement - Managed teams responsible for successful implementation of technology solutions for supported Lines of Business.

Liaised with IT and supported Lines of Business throughout the Systems Development Life Cycle. Ensuring accurate translation of business process documentation into business system requirements. Development of User Acceptance Testing (UAT) strategies, test plans and scope. Lead UAT testing execution with partners for both pre and post-production validation of all releases including defect management and status reporting.

Communicated regularly with executive team members to deliver pertinent details related to progress status and direction for projects. 02/1989 to 05/1991 Bookstore Associate

State University Northridge, CA

Textbook Department Associate with responsibilities including: Evaluation of data related to annual textbook sales; reconciliation of received merchandise to purchase order; liaison between ordering and receiving departments and textbook management and support staff; providing customer assistance with emphasis on semi-annual “rush” seasons.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current. EDUCATION AND TRAINING

05/1995 Master of Business Administration - MBA

California State University Northridge

05/1991 Bachelor of Science: Business Administration, Finance and Real Estate California State University, Northridge

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