KARISHMA K MISRI

650-***-**** adxoac@r.postjobfree.com

ABOUT ME

I lead with transparency, strive for excellence, and drive with compassion. I am always curious and hungry for knowledge.

Engaging in process improvement and quality management metrics, providing practical application of performance improvement within healthcare systems.

PROFILE

Quality-focused healthcare experience of 18 years including 16 years of leadership experience

Successful change management and organizational development

Excellent human capital consulting and support to business systems implementations

Meticulous & precision to detail for optimum quality

Reputation as a team player and passion for helping others

Swift adaptation to new environments

Endures stress in a composed manner when consulting under pressure & in time constraints within fast-paced, high-volume environments

Exceptional in interpersonal & communication

Excellent documentation & professionalism

SKILLS

Epic Software

Strategic Plan Development

Teamwork philosophy

Lean Six Sigma

Health & Safety Compliance

Time management

Performance/Process Improvement

Implementation

Critical thinking

Outcome Management

Process Control

Strong competitive drive

Patient-Center Care

Transparent Leader

Ability to multitask

Multisite Operations Leadership

Change Management

Agile

PROFESSIONAL EXPERIENCE

Improvement Advisor/Consultant Nov 2022 - Present

UCSF Health San Francisco, CA

Establishing credibility and developing relationship with all levels of client managers (both clinical and non-clinical) in a healthcare setting

Manages process improvement effectively, leveraging existing implemented solutions to achieve better performance and outcomes using Lean methods and strategies

Work closely with Senior Executive Leaders and other entities to support product improvements and new product offerings

Evaluate business processes, identify opportunities for improvement and make recommendations to clients

Assist in generating health economics models that display the impact of interventions and technologies on providers and payers

Develop and execute strategies and/or provide advice to external clients or internal consultants in area of expertise

Participate in business development-related discussions with clients as a clinical population health management for providers subject matter expert

Impeccable clinical expertise with a strong understanding of care delivery and practice level workflows

Recognition of the importance of social determinants of health and strategies to address them

Strong understanding and application of quality improvement principles and their application to support change management

Oversee the development and management of technical documentation and data dictionaries

Clinic Operations Manager Mar 2020 – Nov 2022

UCSF Health: Heart & Vascular Center Clinic San Francisco, CA

Representing the face of the clinic working closely with a highly specialized interprofessional team to support operations, patient experience, and intervention efforts

Collaboration with multidisciplinary team on problem identification and resolution, cost containment issues, implementation of new services and systems/performance measures

Applied knowledge of evidence-based practice and how to integrate the best current evidence with clinical expertise, patient preferences/values for delivery of optimal care

Knowledge of interprofessional dynamics to facilitate effective discussions and participation in quality improvement, service excellence, cost control, and patient safety

Foster open communication, mutual respect, and shared decision making to achieve quality care that centers on diversity, equity, and inclusion

Design, create and implement high quality process improvement projects and initiatives

Develop and implement effective analysis, research, and evaluation of quality management metrics using multiple data sources

Lead and coordinate efforts to streamline quality practices, improve operational efficiency and provide ongoing training and education

Responsible for organizing, preparing, and presenting leadership meetings involving operations, clinic utilization, organizational initiatives, etc.

Oversees equipment inventory and coordinates supply purchasing

Conduct performance reviews and contribute to performance feedback for staff while developing high-quality relationships and effective coaching and mentoring staff

Clinic Operations Analyst/Supervisor Sep 2018 – Mar 2020

UCSF Health: Heart & Vascular Center Clinic San Francisco, CA

Provides senior leadership support from new patient referrals through surgical post-ops and ongoing medical management

Collaborate with the administration team to understand and improve operations for access, and patient experience, and implement process improvement initiatives

Assist with administrative and management of personnel, fiscal, and material resources

Troubleshoot by researching, prioritizing, and executing solutions with an appropriate course of action

Use data analytics and cause evaluation techniques to make recommendations for corrective actions with a high potential to improve performance

Assist in developing department strategic action place including identification of objectives, goals, and strategies

Maintains medical coding resource material and clinic procedures documentation

Clinic Practice Analyst Jan 2016 – Sep 2018

UCSF Health: Division of Vascular and Endovascular Surgery San Francisco, CA

Direct support to the Chief of Vascular and Endovascular Surgery

Maintenance of all routine clerical operations and communications while sensitive to the needs of patients, staff, and providers

Providing excellent patient care by facilitating and ensuring the accuracy of the information between integrated teams and systems to maximize efficiency

Self-reliant in taking initiative to problem-solve, prioritize and facilitate complex encounters

Ensured consistent stream of progress in a high-pressure environment

Assistant Supervisor & Consultant Apr 2005 – Dec 2015

New York Life Insurance Company San Mateo, CA

Primary focus on medical accounts for individuals, families, and small businesses consisting of 2-100 employees

Supervision of direct reports that included providing onboarding support, performing evaluations, and payroll

Transcribed job descriptions, executed searches, conducted interviews, and contributed to offering decisions

Redesigned and streamlined workflows improving the overall quality and retention of the new hire process

Proactively engaged and communicated regularly with leadership and candidates throughout the recruiting process

Attended monthly meetings orchestrated by network affiliates i.e. BNI, NAIFA, Kaiser, Blue Shield, HealthNet, ect.

Responsible for major client reports including illustrations under company software

Prepared projected financial spreadsheets for life and medical products

Managed all incoming and outgoing calls, emails, and fax servicing a 1000+ client database

Created approximately 10 to 15 medical and life insurance presentations a weak for clients with various carriers

EDUCATION

MS - Healthcare Administration & Interprofessional Leadership

University of California, San Francisco

BA - Anthropology

University of California, Merced

LICENSES/CERTIFICATES

UCSF Lean Champion

NCPT-1

BLS

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