Administrative Assistant Data Entry
Resume:
Denise
B. Walker
P R O F E S S I O N A L S U M M A R Y
An accomplished administrative assistant offering experience in support of high-level executives in the healthcare, higher education, and construction fields for more than 20 years. This experience varies from customer support, data entry, event planning, marketing, publication, mass media communication, web design, travel arrangements and preparing well-researched documents. Confidentiality in professional matters is always paramount.
C U S T O M E R S E R V I C E
P R O F E S S I O N A L
C O N T A C T
***************@*****.***
LinkedIn.com/DeniseAtAflac
Roanoke Valley, Virginia
P R O F E S S I O N A L
D E V E L O P M E N T
INSURANCE AGENT LICENSE.
Accident, Health, Life, Variable Life
and Variable Annuities
Commonwealth of Virginia
May 2022 – May 2025
CONTINUING EDUCATION.
Participated in classes related to work
experience to improve and expand
knowledge of field.
TOTAL QUALITY MANAGEMENT.
Attended and contributed to meetings
designed to gather information
pertinent to increasing better
department operation and
client satisfaction.
E D U C A T I O N
AP BUSINESS & ENGLISH
Salem High School
Salem, Virginia
W O R K E X P E R I E N C E
LICENSED BENEFITS COUNSELOR May 2022 – Present
AFLAC (hybrid)
Generate new business opportunities through networking, referrals and cold calls. Meet with business owners to understand their employee benefits strategy and needs. Conduct virtual and on-site presentations to position the value of Aflac’s products and services. Educate employees on available benefits packages and support their enrollment. Provide ongoing enrollment and claims support to new and existing clients. ADMINISTRATIVE SUPPORT ASSISTANT April 2003 – Present Independent Contractor (hybrid)
Provide services to local and virtual clients that need additional support for their office. An example is acting as Inauguration Secretary for Hollins University. Handled meeting minutes, logistics, travel arrangements, packets and nametags, database management, invitations, and other matters relating to the festivities of the event. MARKETING COORDINATOR,
OFFICE ASSISTANT February 1999 – January 2007
Bryson Heating & Air Conditioning (hybrid)
Researched and compiled information for profitable advertising and company recognition. Maintained web site. Served as office support, including answering customer questions and scheduling of installation and service appointments. Used QuickBooks for financial, customer, vendor, and employee management.
COORDINATOR OF PUBLICITY, ASSISTANT TO THE
DIRECTOR OF PUBLIC RELATIONS November 1994 – April 1999 Hollins University (on-site)
Received phone calls as the main public community contact on campus. Also filled the inauguration secretary position for the Presidential Inauguration Committees for three administrations (1995, 2003, 2005). Liaised on campus with other departments for advertising and web page coordination. Trained and familiarized newly employed staff members with office procedures, supervised student workers and interns, systematized and preserved paper and electronic files. Used technology to distribute information, schedule meetings and appointments, arranged travel and guest accommodations, oversaw public events on campus as primary media contact, managed advertising and web site updates, supported multiple databases for media and event mailings. MEDICAL ASSISTANT RECEPTIONIST September 1987 – November 1994 Lewis-Gale Physicians, OBGYN (on-site)
Functioned as a medical assistant, including reception and scheduling for a six-physician OB-GYN practice and training four co-workers. Scheduling included handling patient load for the day and an average of 100 phone calls per day. Cross-trained and worked in other specialties − General and Plastic Surgery, Counseling and Psychology, Otolaryngology and Ophthalmology.
S K I L L S
Leadership Experience • Empathy • Problem-solving Abilities • Managing Databases Proofreading • Organization Strategies • Diligence T E C H N I C A L
Social Media Platforms • Adobe Photoshop • Microsoft Office Suite Google Workplace • Industry Specific Software • Zoom • WebEx • BlueJeans 4/2023
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