Service Representative Customer
Resume:
Ashley Wallen
Middletown, OH *****
********@*****.***
Authorized to work in the US for any employer
Work Experience
Administrative Assistant
PTG LOGISTICS, LLC. - Mason, OH
September 2022 to Present
I am in the claims department and we are a third party delivery service, Bush Trucking. I take care of Conn's and Costco claims, work with the adjusters that are at the various sites to get claims closed. I speak with customers and claims Adjusters. Enter claims into our CRM system, create Word and Excel documents. Send out check requests, lack of Pursuits, denial letters.
• Managed day-to-day operations of Claims department
• Communicated with Claims Adjusters
• Handled phones and faxes
• Composed Open claims reports
• Responded to emails/faxes
• General clerical support duties including Claims, check requests, filing and faxing
• Input invoices into CRM
Benefit Program Specialist II
EVERSANA - Mason, OH
October 2021 to October 2022
Imbound calls, data intake, now taking sup calls, deescalating calls and a SME (chat help) STNA/CNA
Cedarview rehabilitation center - Lebanon, OH
May 2019 to October 2021
Patient care, stna, cleaning, charting
General Warehouse Associate
Home Depot wharehouse - Monroe, OH
November 2020 to July 2021
I was moving up to be a special agent or even a supervisor..I absolutely loved my job and loved everybody that I worked with. I had went through a very rough time my last 7 months of my life losing six people to the covid-19 and also losing a baby which made me lose some time at work. But everything's been good, haven't had anymore deaths, thank Jesus.
Day Porter
Diversified Maintance - Mason, OH
December 2019 to November 2020
I clean restrooms, kitchenettes, stocking
STNA (State Tested Nursing Assistant)
Otterbein Senior Lifestyle Choices - Middletown, OH January 2019 to May 2019
Patient care, cooking, cleaning, bathing patients, charting Housekeeper
Miami valley gaming - Lebanon, OH
December 2017 to December 2018
I clean bathrooms and the gaming floor, sweeping, use floor machines, clean machines, greet customers. 513-***-****
Customer Service Representative
Luxottica - Mason, OH
June 2018 to August 2018
I worked in eyemed... I would solve customer's problems, look through their medical plan to see when or if they were eligible for a new pair of glasses/contacts.
• Managed customer accounts
• Resolved customer issues
• Responded to inquiries and issues
Transcriptionist
Mymissassist
April 2014 to April 2017
I would listen to audio files and type everything in format. 513-***-****
Cashier/Customer Service
McDonald's - Middletown, OH
2008 to 2009
Cashier/Customer Service
Meijer - Middletown, OH
Supervisor
Burger King - Lebanon, OH
I also was a supervisor at McDonald's when I was younger I just cannot remember the dates. Same thing was here at Burger King, I know I left them in 2019 oh, I believe I started at the end of 2018. Education
High school or equivalent
Edgewood High School - Trenton, OH
August 2003 to May 2005
Skills
• Customer Service (8 years)
• Housekeeping (4 years)
• Good listening skills (10+ years)
• Typing skills (10+ years)
• Fast paced environment (10+ years)
• Cleaning (10+ years)
• Excel (10+ years)
• Word (10+ years)
• Filing (2 years)
• Microsoft Office (10+ years)
• Time Management
• Hospitality (6 years)
• retail sales
• Communications
• Custodial Experience (8 years)
• Commercial Cleaning (2 years)
• Buffing (1 year)
• Patient Care (1 year)
• Laundry (10+ years)
• Vital Signs (1 year)
• Caregiving (4 years)
• English
• Floor Care
• Home Care
• Food Preparation
• Meal Preparation
• Medical Records
• Porter Experience
• Basic math
• Supervising experience
• Budgeting
• Load & Unload
• Microsoft Excel
• Windows (10+ years)
• Direct support
• Google Suite
• Senior care
• Upselling
• Telemarketing
• Negotiation
• Customer support
• Documentation review
• Analysis skills
• Behavioral health
• Communication skills
• Microsoft Word
• CRM Software (2 years)
• Quality Assurance
Certifications and Licenses
Certified Nursing Assistant (CNA)
Assessments
Workplace English — Expert
May 2019
Understanding spoken and written English in work situations. Full results: Expert
Customer Focus & Orientation — Familiar
May 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar
Critical Thinking — Familiar
May 2019
Using logic to solve problems.
Full results: Familiar
Work Style: Reliability — Expert
May 2019
Measures a candidate's tendency to be dependable and come to work. Full results: Expert
Verbal Communication — Completed
May 2019
Measures a candidate's ability to effectively convey information when speaking. Full results: Completed
Scheduling — Highly Proficient
May 2019
Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.
Full results: Highly Proficient
Organizational Skills — Highly Proficient
May 2019
Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient
Work Style: Reliability — Highly Proficient
October 2020
Tendency to be dependable and come to work
Full results: Highly Proficient
Cleaner Fit — Highly Proficient
March 2020
Measures the traits that are important for successful cleaners. Full results: Highly Proficient
Work motivation — Expert
November 2020
Level of motivation and discipline applied toward work Full results: Expert
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Work style: Reliability — Proficient
August 2021
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Customer focus & orientation — Highly Proficient
December 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Customer service — Proficient
December 2021
Identifying and resolving common customer issues
Full results: Proficient
Work motivation — Expert
November 2020
Level of motivation and discipline applied toward work Full results: Expert
Retail customer service — Proficient
August 2021
Comprehending and responding to retail customer needs Full results: Proficient
Call center customer service — Highly Proficient
August 2022
Demonstrating customer service skills in a call center setting Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Contact this candidate