Ashley Wallen

Middletown, OH *****

adxoa2@r.postjobfree.com

+1-513-***-****

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

PTG LOGISTICS, LLC. - Mason, OH

September 2022 to Present

I am in the claims department and we are a third party delivery service, Bush Trucking. I take care of Conn's and Costco claims, work with the adjusters that are at the various sites to get claims closed. I speak with customers and claims Adjusters. Enter claims into our CRM system, create Word and Excel documents. Send out check requests, lack of Pursuits, denial letters.

• Managed day-to-day operations of Claims department

• Communicated with Claims Adjusters

• Handled phones and faxes

• Composed Open claims reports

• Responded to emails/faxes

• General clerical support duties including Claims, check requests, filing and faxing

• Input invoices into CRM

Benefit Program Specialist II

EVERSANA - Mason, OH

October 2021 to October 2022

Imbound calls, data intake, now taking sup calls, deescalating calls and a SME (chat help) STNA/CNA

Cedarview rehabilitation center - Lebanon, OH

May 2019 to October 2021

Patient care, stna, cleaning, charting

General Warehouse Associate

Home Depot wharehouse - Monroe, OH

November 2020 to July 2021

I was moving up to be a special agent or even a supervisor..I absolutely loved my job and loved everybody that I worked with. I had went through a very rough time my last 7 months of my life losing six people to the covid-19 and also losing a baby which made me lose some time at work. But everything's been good, haven't had anymore deaths, thank Jesus.

Day Porter

Diversified Maintance - Mason, OH

December 2019 to November 2020

I clean restrooms, kitchenettes, stocking

STNA (State Tested Nursing Assistant)

Otterbein Senior Lifestyle Choices - Middletown, OH January 2019 to May 2019

Patient care, cooking, cleaning, bathing patients, charting Housekeeper

Miami valley gaming - Lebanon, OH

December 2017 to December 2018

I clean bathrooms and the gaming floor, sweeping, use floor machines, clean machines, greet customers. 513-***-****

Customer Service Representative

Luxottica - Mason, OH

June 2018 to August 2018

I worked in eyemed... I would solve customer's problems, look through their medical plan to see when or if they were eligible for a new pair of glasses/contacts.

• Managed customer accounts

• Resolved customer issues

• Responded to inquiries and issues

Transcriptionist

Mymissassist

April 2014 to April 2017

I would listen to audio files and type everything in format. 513-***-****

Cashier/Customer Service

McDonald's - Middletown, OH

2008 to 2009

513-***-****

Cashier/Customer Service

Meijer - Middletown, OH

513-***-****

Supervisor

Burger King - Lebanon, OH

I also was a supervisor at McDonald's when I was younger I just cannot remember the dates. Same thing was here at Burger King, I know I left them in 2019 oh, I believe I started at the end of 2018. Education

High school or equivalent

Edgewood High School - Trenton, OH

August 2003 to May 2005

Skills

• Customer Service (8 years)

• Housekeeping (4 years)

• Good listening skills (10+ years)

• Typing skills (10+ years)

• Fast paced environment (10+ years)

• Cleaning (10+ years)

• Excel (10+ years)

• Word (10+ years)

• Filing (2 years)

• Microsoft Office (10+ years)

• Time Management

• Hospitality (6 years)

• retail sales

• Communications

• Custodial Experience (8 years)

• Commercial Cleaning (2 years)

• Buffing (1 year)

• Patient Care (1 year)

• Laundry (10+ years)

• Vital Signs (1 year)

• Caregiving (4 years)

• English

• Floor Care

• Home Care

• Food Preparation

• Meal Preparation

• Medical Records

• Porter Experience

• Basic math

• Supervising experience

• Budgeting

• Load & Unload

• Microsoft Excel

• Windows (10+ years)

• Direct support

• Google Suite

• Senior care

• Upselling

• Telemarketing

• Negotiation

• Customer support

• Documentation review

• Analysis skills

• Behavioral health

• Communication skills

• Microsoft Word

• CRM Software (2 years)

• Quality Assurance

Certifications and Licenses

Certified Nursing Assistant (CNA)

Assessments

Workplace English — Expert

May 2019

Understanding spoken and written English in work situations. Full results: Expert

Customer Focus & Orientation — Familiar

May 2019

Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Familiar

Critical Thinking — Familiar

May 2019

Using logic to solve problems.

Full results: Familiar

Work Style: Reliability — Expert

May 2019

Measures a candidate's tendency to be dependable and come to work. Full results: Expert

Verbal Communication — Completed

May 2019

Measures a candidate's ability to effectively convey information when speaking. Full results: Completed

Scheduling — Highly Proficient

May 2019

Measures a candidate's ability to cross-reference agendas and itineraries to avoid conflicts when creating schedules.

Full results: Highly Proficient

Organizational Skills — Highly Proficient

May 2019

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Highly Proficient

Work Style: Reliability — Highly Proficient

October 2020

Tendency to be dependable and come to work

Full results: Highly Proficient

Cleaner Fit — Highly Proficient

March 2020

Measures the traits that are important for successful cleaners. Full results: Highly Proficient

Work motivation — Expert

November 2020

Level of motivation and discipline applied toward work Full results: Expert

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Work style: Reliability — Proficient

August 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Customer focus & orientation — Highly Proficient

December 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Customer service — Proficient

December 2021

Identifying and resolving common customer issues

Full results: Proficient

Work motivation — Expert

November 2020

Level of motivation and discipline applied toward work Full results: Expert

Retail customer service — Proficient

August 2021

Comprehending and responding to retail customer needs Full results: Proficient

Call center customer service — Highly Proficient

August 2022

Demonstrating customer service skills in a call center setting Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Contact this candidate