Customer Service Assistant Manager
Resume:
DIONNE R. KING
Columbus, Ohio 43224
Email:*******************@*****.***
SKILLS
‘Professional with over 10 years experience in
management/supervisory, customer service,
‘communications, public relations, escalations,
quantitative/qualitative analysis and quality
assurance.
‘* Leader, Team Player, Mediator, Reliable,
Attentive, Listener, Detailed, Dedicated,
‘Committed adaptable to change and able to
‘operate in ALL diverse settings.
‘© Oral/presentational/public speaking skills with an}
‘emphasis on community relations, customer
satisfaction and making a difference.
‘* Triple Skilled: Check Forgery (UCC); Bill Pay (18P);
Regulation (Reg. E)
PROFESSIONAL AWARDS
‘© Recognition for Highest Percentage of NMLs in
District
Branch MVP Award.
Customer Obsession Award.
AILS Keys Recipient Award
Featured in 2017 Q3 OPS HIGHLIGHTS: Highest 5
Key Nominations
Certificate of Achievement for Most Charismatic
Excellent Work Performance Award
American Society of Quality Award
‘The Ohio State University 4 Year — Scholarship
Award
‘© Wright State University Math & Science 4 Year
‘Scholarship Award
EDUCATION
Ohio State University Biology/Premed BS Degree
© Ohio Center for Broadcasting —
Broadcasting/Journalism Certification
© Ohio State Schools of Cosmetology —
Cosmetology/Management Certification
REFERENCES
Brhea Moore 614-***-****
Former Branch Manager
© Jerry Revish 614-***-****
Professional Mentor
© James Mentor 614-***-****
Former Employer/Former Instructor
OBJECTIVE: To successfully contribute to the retail
banking industry through leadership opportunities,
and to exceed all company goals.
CERTIFICATIONS: Certified Quality
Improvement Associate from the American Society of Quality
(cas).
PROFESSIONAL EXPERIENCE:
Assistant Manager/Banker — Present - 01/2022
# Creates and exciting environment for al colleagues and
customers to provide an atmosphere for growth in branch sales.
‘© Responsible for all operations and services provided by bank
facility to increase sales and investment opportunities.
Responsible for all cash shipments and deliveries.
“Market all Huntington products to customers for awareness.
Assist in exceeding expectations in daily/weekly/monthly sales.
Assist management in all 1 on 1 meetings with each employee.
Open all accounts for all consumers.
‘+ Assist management inal hiring/ecruiting including interviews
‘and employee expectations.
Assist all customers & noncustomers with all activities.
‘Train all employees on customer service expectations, core
behaviors and customer service expectations and building
‘customer rapport.
‘+ Train team members on all policies and procedures.
* Provide schedules for allteam members including daily lunches,
opening and closing teams.
‘+ Assist in maintaining building maintenance and building
‘operations.
Protect cstomersand employees om han and prevent
branch ee Manager ~ 012022 -08/2020
Creates the tone of the branch environment to provide and
‘exceptional customer service experience, professional,
‘excellent, profitable and operative workday.
'* Support the Branch Manager with all aspects of branch
‘operation, risk management, compliance, branch daily/quarterly
sales goals and audit standards.
'* Complete al branch AROS, maintain safety for staff and all
incoming persons in the branch.
'* Manage, train all staff of branch needs, incoming and outgoing
shipments of cash and all other branch needs and conduct
‘weekly one on one with staf.
'* Create all schedules to produce a productive day.
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