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Customer Service General Manager

Location:
Portland, ME
Posted:
June 14, 2023

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Resume:

Myles Roche

Driven and hard-working professional with many years of experience in the food service,sales and customer service fields, and additional experience in the human services field. My goal is to find my final career and be able to leverage my experience to benefit not only myself but the company that I become employed for. As a professional I have always taken individual pride in my work and have been able to move up in whatever company I have worked for. With a deep understanding of what it takes to be successful in business how to work with other people I feel like I could be an asset to any company.

571 Lincoln St Marlborough MA 01752 774-***-**** adxo4p@r.postjobfree.com WORK EXPERIENCE

Crown Plaza Boston — Assistant F&B manager

Kennedy’s Pub& Market — Tenured Employee

Alltown Fresh — General Manager

Perk&Parcel — General Manager

12/2021 to Present, Woburn

As assistant F&B director and restaurant manager I oversee all aspects of the on site restaurant as well as help with the hotels food and beverage services. Banquets, functions etc. Developed and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.

Oversight of all banking, inventory and control of food and beverage requirements including alcohol, sanitation and safe- serve certi cations. Provided corporate catering for events including venue design and set-up. Managed staff including hiring and terminations.

02/2005 to 11/Present, Marlborough MA

A small family owned business that I have worked for in some capacity from the age of fteen. I began at the market part of the business where I learned and worked with fresh produce, seafood, meat, prepared foods, deli, making sandwiches etc. I also did prepared foods and had a large amount of catering work over the years. As I moved up within the company I started doing more administrative tasks such as payroll, training HR, inventory ordering, menu creation and things of that nature. I continue to work there in a very small capacity on a when help is needed basis. 02/2021 to 12/2021, Marlborough MA

As the general manager I am in charge of both the front and back of house. Ensuring that the retail area is in constant shape to provide the best experience for the guests as well as the kitchen is continually ready to provide the best food and service possible. This includes sta ng inventory training etc. 09/2019 to 12/2020, Westborough MA

EDUCATION

Assabet Valley — Culinary Arts Degree

Johnson&Wales — Hospitality and Tourism

PROFESSIONAL CERTIFICATIONS

LANGUAGES

REFERENCES

As general manager I was responsible for everything involved with the day to day operation of cafe. Sta ng, payroll, customer service, ordering inventory, management of a team etc. We specialized in craft coffee, beverages, party and lunch items. Sandwiches and salads etc. Our business was sold due to the impact of the corona virus. 09/2002 to 04/2006

09/2007 to 04/2010

Serve Safe · Serve Safe Alcohol · CPR

Enlgish

uent native speaker

American Sign Language

Rick Mosher

Former Employer 978-***-****

Jeremiah Rozet

Former Assistant Manager 978-***-****

Jose Torres

Ops Manager Guitar Center 508-***-****

John Zompetti

Manager Kennedy’s Market 508-***-****

Rick Phillbrick

Chef Kennedy’s Market 774-***-****



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