Property Manager Front Desk

Sarah Masalta-Pena

**** * **** ****** ***. #**

Vancouver, WA 98661

971-***-**** *****.******@*****.***

Objective:

Hands on Property Manager of over 7 years of experience managing property administration and tenant experience. As well as assisted in day to day property operations, enhance property appearance and value of property. Seeking an opportunity in Property Management where my expertise can be shown and utilized.

Core Competencies:.

•Professionalism •Organized •Manages time effectively •Troubleshooting Skills

•Bi-Lingual in English/Spanish • Possess excellent communication skills •Customer Service Focus •Tenant & Vendor Relations •Knowledge of general bookkeeping & accounting

Experience:

Owner-Pamper Me Pretty, Portland, OR. 03/2016-present

Licensed Massage Therapy for own business. Specialize in variety of modalities from Pre-Natal Massage. Performed foot soaks, body scrubs/wraps, Hot-stone, Sports massage, Myofascial release, Reflexology and Deep Tissue. Attended and actively participated in Triathlons’ and many other sport events. Assisted in front desk such as call backs, confirming appointments and assisting in many other receptionist duties as needed. Owner of 7 fulltime & 3 Part Time employees.

Restaurant Manager, Radisson Hotel, Sacramento, CA 12/2009-12/2015

Managed 26 employees in Basil’s Restaurant Room Service and Crocodile’s Bar. Trained and assisted in Serving, Cashiering, Barista, Bartending and Room Service. Maintained and controlled restaurant cost/waste and labor. Managed all weekly inventory and ordering supplies/foods, scheduling and assigned stations. Directed in Sunday Brunch set-up and break down.

Property Manager, OrangeWood Apartments, Sacramento, CA 05/2002-11/2009

Actively participated in a Leasing Community as PropertyManagement. Maintained/exercise confidential leasing contracts, move-ins/move-outs, evictions, 72-hour notices and all other necessary paperwork. Oversee daily sales/daily accountability in leasing units and conducted market surveys. Conducted tours received all rents, deposits, maintained all maintenance work orders; and prepared all lease agreements. Experience in Yardi, and AMSI software.

Restaurant Manager, Denny’s Restaurant, Elk Grove, CA 10/1998-5/2002

Successfully managed a family restaurant. Increased sales to 40% through food quality, exceptional service and follow Brand Standards value. Maintained waste reduction, purchasing, cost effective procedures; resolves food/beverage quality & service complaints, ensuring customer satisfaction; recruits, hires supervises, schedules and motivates an staff of 25 plus employees; trained service staff to enhance customer service/suggestive selling; actively assists in cooking, serving, hostess and serving; strict adherence to cash management/handling; strong front and back of the house; strictly follows policy & procedures through Brand Standard’s.

Education:

Northwest School of Beauty 2022 Graduate Esthetics & Nail Technician of 320 Hrs.

Associates of Occupational Studies in Advanced Therapeutic Massage and Bodywork

Degree Earned September 2010, 1180 Hours – 3.5 GPA – CAMTC Certified

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