Wastewater Treatment Operator/Trainer/Lab Technician/HSE Specialist
Resume:
Angela Ward
Church Hill, TN. 37642
********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Owner/Manager
Tiny Giant Grocery and Grill - Church Hill, TN
February 2020 to November 2021
Owner/Operator of a Grocery Store and Grill.
Customer Service and Cashier Experience
Cooking on Grill
Maintaining all books (Quickbooks) and computer experience with owning a business Finance and Accounting Experience
**Wastewater Treatment Operator**
Eastman Chemical Company
August 2007 to February 2020
Dependable and hard working team player who has worked in multiple roles as an operator, planner, system operator (lead operator on shift), Safety Coordinator, Training Coordinator, Patient Accounts Coordinator, Customer Service Coordinator and Accounts Receivable Specialist. I have experience with Microsoft Office along with many other computer skills. Production Planner/Scheduler/Shipping Coordinator
Techni-Glass - Surgoinsville, TN
June 2004 to July 2007
• Planned, organized and entered all customer orders and delivered to the Plant Manager for distribution to all department supervisors.
• Customer Service and Front Desk Receptionist- daily duties included: answering phone calls from customers and vendor’s. Greeted and checked in customer’s and sales associates. Assisting them with orders needed and/or questions or concerns with our products.
• Shipping Coordinator-responsible for organizing all shipments to customers and ensuring all paperwork and orders were correct (including assisting with and completing in a timely matter). This included some weekends and frequent overtime hours as needed on day shift and night shift.
• Assisted in packaging and shipping out orders received. Billing Specialist/Customer Service Representative Dr. Frank L Oglesby (Optometrist) - Kingsport, TN
June 2002 to July 2004
• Responsible for checking in customers, answering phone and filing all insurance claims
• Following up on any/all denials received
• Posting payments on all accounts
• Pre-Authorization for insurance
• Arranging referrals as necessary
Traveling DME Billing Specialist/Customer Service Representative Mid-State Medical Equipment Company (DME) - Kingsport, TN January 2000 to June 2002
• Responsible for traveling to 6-8 different company locations and providing hands on training for employees (What it takes to get the DME covered by different insurances and assisting them with any problems on the billing side or CMN issues)
• Traveled with all store managers and made visits to several different doctor offices and hospitals trying to expand and strengthen our business. Assisted doctors and staffing personnel with questions concerning CMN’s and diagnosis needed to qualify for specific equipment. Insurance Billing Specialist
RESP-I-CARE - Kingsport, TN
August 1992 to January 2000
• Pre-Authorization for various Insurances
• Arranging referrals as necessary
• Experience with ICD-9 Coding and medical terminology
• Experience with Certificate of Medical Necessity (CMN’s) - insuring the importance of being mailed out as quickly as possible and being responsible for the accuracy and speedy return to obtain payments from insurance companies
• Extensive customer service experience communicating with Doctors, nurses and all associated staff
(including Doctor Offices and Hospitals)
• Experience posting payments when received
• Experience filing claims to Medicare and all private Insurance companies and following up on denials as needed
• Experience filing the secondary insurance companies using the 1500 claim forms along with any payment or denials from the primary insurance as needed Education
Associate's degree in Business Administration
Northeast State Technical Community College - Blountville, TN January 2008 to July 2011
Apprenticeship through College for Utility Plant Operator in Wastewater Northeast State Technical Community College - Blountville, TN September 2007 to September 2010
High school diploma in Business
Volunteer High School - Church Hill, TN
August 1986 to May 1990
Skills
• Laboratory Experience
• Time Management
• Programmable Logic Controllers
• Microsoft Excel
• Shipping & Receiving
• Microsoft Word
• Assembly Experience
• Microsoft Access
• Microsoft Office
• QuickBooks
• Manufacturing
• Accounts Receivable
• SAP
• Customer service
• 10 key calculator
• Sales
• English
• Cashiering
• ICD-9
• Medical billing
• Research
• Medical coding
• ICD-10
• CPT Coding
• Insurance Verification
• Medical Terminology
• Medical Scheduling
• Anatomy Knowledge
• Quality Assurance
• Water treatment
• Medical Office Experience
• Medical Records
• Clerical Experience
• Medical collection
• Phone etiquette
• ICD Coding
• HIPAA
• Data Entry
• Physiology Knowledge
• Transcription
• Auditing
• ICD coding, accounts receivable, customer service, accounting, billing, collections (10+ years)
• Benefits administration
• Practice management
• Typing
• Recruiting
• Workers' Compensation
• Accounting (2 years)
• Finance (5 years)
• Documentation review
• Contracts
• Medical management
• Analysis skills
• Mechanical knowledge
• Management
• Home care
• Leadership
• Forklift
• Data collection
• DME
• HCPCS
• Account reconciliation
• Office experience
• Negotiation
• Front desk
• Purchasing
• Production Planning/Logistics (3 years)
• Supervising experience
• EMR systems
• SharePoint
• Adobe Acrobat
• Cash handling
• OSHA
• Cleaning (10+ years)
• Groundskeeping (10+ years)
• Interviewing
• Warehouse experience
• Materials handling
• Heavy lifting
• Insurance verification (10+ years)
• Distributed control systems
• ADP (2 years)
• Business Administration (2 years)
• Intake
Certifications and Licenses
Wastewater Treatment Operator
August 2007 to Present
Wastewater Certification
Hazardous Waste Operations & Emergency Response Training CPR Certification
First Aid Certification
Assessments
Customer focus & orientation — Highly Proficient
September 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Attention to detail — Proficient
April 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work style: Conscientiousness — Expert
April 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert
Scheduling — Highly Proficient
May 2021
Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient
Cashier skills — Highly Proficient
May 2021
Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient
Verbal communication — Highly Proficient
May 2021
Speaking clearly, correctly, and concisely
Full results: Highly Proficient
Basic maintenance and repair — Proficient
August 2021
Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities
Full results: Proficient
Call center customer service — Proficient
August 2021
Demonstrating customer service skills in a call center setting Full results: Proficient
Front desk agent (hotel) — Expert
September 2021
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert
Protecting patient privacy — Proficient
September 2021
Understanding privacy rules and regulations associated with patient records Full results: Proficient
Basic attention to detail — Proficient
October 2021
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Work motivation — Expert
October 2021
Level of motivation and discipline applied toward work Full results: Expert
Customer service — Highly Proficient
November 2021
Identifying and resolving common customer issues
Full results: Highly Proficient
Medical receptionist skills — Expert
December 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Work style: Reliability — Proficient
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
Medical receptionist skills — Expert
December 2021
Managing physician schedules and maintaining accurate patient records Full results: Expert
Work motivation — Expert
October 2021
Level of motivation and discipline applied toward work Full results: Expert
Administrative assistant/receptionist — Proficient January 2022
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Protecting patient privacy — Highly Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Protecting patient privacy — Highly Proficient
January 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Medical billing — Highly Proficient
February 2022
Understanding the procedures and forms used for medical billing Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
The reason for the gap in employment is due to my family permanently relocating from Tennessee to the Columbus, Mississippi area. My husband grew up here and his entire family lives in this area. I have been the caregiver for his mother due to an accident/injury since we moved here in November of 2021. We have made all necessary arrangements for her to be taken care of and I am aggressively/ desperately searching for a new job to support our family. Not interested in job hopping and would love to begin employment as soon as possible! I need a new work place to call home! I will furnish references upon request and I am certain you will not be disappointed! I am a very dependable, honest and trustworthy person. I will bring with me several years of experience in everything from Customer Service, Billing, Production Planning, Shipping Coordinator and working as an Operator/Trainer in a chemical plant.
Contact this candidate