Angela Ward

*** ******** ******

Church Hill, TN. 37642

adxo3r@r.postjobfree.com

+1-662-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Owner/Manager

Tiny Giant Grocery and Grill - Church Hill, TN

February 2020 to November 2021

Owner/Operator of a Grocery Store and Grill.

Customer Service and Cashier Experience

Cooking on Grill

Maintaining all books (Quickbooks) and computer experience with owning a business Finance and Accounting Experience

**Wastewater Treatment Operator**

Eastman Chemical Company

August 2007 to February 2020

Dependable and hard working team player who has worked in multiple roles as an operator, planner, system operator (lead operator on shift), Safety Coordinator, Training Coordinator, Patient Accounts Coordinator, Customer Service Coordinator and Accounts Receivable Specialist. I have experience with Microsoft Office along with many other computer skills. Production Planner/Scheduler/Shipping Coordinator

Techni-Glass - Surgoinsville, TN

June 2004 to July 2007

• Planned, organized and entered all customer orders and delivered to the Plant Manager for distribution to all department supervisors.

• Customer Service and Front Desk Receptionist- daily duties included: answering phone calls from customers and vendor’s. Greeted and checked in customer’s and sales associates. Assisting them with orders needed and/or questions or concerns with our products.

• Shipping Coordinator-responsible for organizing all shipments to customers and ensuring all paperwork and orders were correct (including assisting with and completing in a timely matter). This included some weekends and frequent overtime hours as needed on day shift and night shift.

• Assisted in packaging and shipping out orders received. Billing Specialist/Customer Service Representative Dr. Frank L Oglesby (Optometrist) - Kingsport, TN

June 2002 to July 2004

• Responsible for checking in customers, answering phone and filing all insurance claims

• Following up on any/all denials received

• Posting payments on all accounts

• Pre-Authorization for insurance

• Arranging referrals as necessary

Traveling DME Billing Specialist/Customer Service Representative Mid-State Medical Equipment Company (DME) - Kingsport, TN January 2000 to June 2002

• Responsible for traveling to 6-8 different company locations and providing hands on training for employees (What it takes to get the DME covered by different insurances and assisting them with any problems on the billing side or CMN issues)

• Traveled with all store managers and made visits to several different doctor offices and hospitals trying to expand and strengthen our business. Assisted doctors and staffing personnel with questions concerning CMN’s and diagnosis needed to qualify for specific equipment. Insurance Billing Specialist

RESP-I-CARE - Kingsport, TN

August 1992 to January 2000

• Pre-Authorization for various Insurances

• Arranging referrals as necessary

• Experience with ICD-9 Coding and medical terminology

• Experience with Certificate of Medical Necessity (CMN’s) - insuring the importance of being mailed out as quickly as possible and being responsible for the accuracy and speedy return to obtain payments from insurance companies

• Extensive customer service experience communicating with Doctors, nurses and all associated staff

(including Doctor Offices and Hospitals)

• Experience posting payments when received

• Experience filing claims to Medicare and all private Insurance companies and following up on denials as needed

• Experience filing the secondary insurance companies using the 1500 claim forms along with any payment or denials from the primary insurance as needed Education

Associate's degree in Business Administration

Northeast State Technical Community College - Blountville, TN January 2008 to July 2011

Apprenticeship through College for Utility Plant Operator in Wastewater Northeast State Technical Community College - Blountville, TN September 2007 to September 2010

High school diploma in Business

Volunteer High School - Church Hill, TN

August 1986 to May 1990

Skills

• Laboratory Experience

• Time Management

• Programmable Logic Controllers

• Microsoft Excel

• Shipping & Receiving

• Microsoft Word

• Assembly Experience

• Microsoft Access

• Microsoft Office

• QuickBooks

• Manufacturing

• Accounts Receivable

• SAP

• Customer service

• 10 key calculator

• Sales

• English

• Cashiering

• ICD-9

• Medical billing

• Research

• Medical coding

• ICD-10

• CPT Coding

• Insurance Verification

• Medical Terminology

• Medical Scheduling

• Anatomy Knowledge

• Quality Assurance

• Water treatment

• Medical Office Experience

• Medical Records

• Clerical Experience

• Medical collection

• Phone etiquette

• ICD Coding

• HIPAA

• Data Entry

• Physiology Knowledge

• Transcription

• Auditing

• ICD coding, accounts receivable, customer service, accounting, billing, collections (10+ years)

• Benefits administration

• Practice management

• Typing

• Recruiting

• Workers' Compensation

• Accounting (2 years)

• Finance (5 years)

• Documentation review

• Contracts

• Medical management

• Analysis skills

• Mechanical knowledge

• Management

• Home care

• Leadership

• Forklift

• Data collection

• DME

• HCPCS

• Account reconciliation

• Office experience

• Negotiation

• Front desk

• Purchasing

• Production Planning/Logistics (3 years)

• Supervising experience

• EMR systems

• SharePoint

• Adobe Acrobat

• Cash handling

• OSHA

• Cleaning (10+ years)

• Groundskeeping (10+ years)

• Interviewing

• Warehouse experience

• Materials handling

• Heavy lifting

• Insurance verification (10+ years)

• Distributed control systems

• ADP (2 years)

• Business Administration (2 years)

• Intake

Certifications and Licenses

Wastewater Treatment Operator

August 2007 to Present

Wastewater Certification

Hazardous Waste Operations & Emergency Response Training CPR Certification

First Aid Certification

Assessments

Customer focus & orientation — Highly Proficient

September 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to detail — Proficient

April 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work style: Conscientiousness — Expert

April 2021

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Scheduling — Highly Proficient

May 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Highly Proficient

Cashier skills — Highly Proficient

May 2021

Counting cash, processing transactions, following written procedures, and attending to details Full results: Highly Proficient

Verbal communication — Highly Proficient

May 2021

Speaking clearly, correctly, and concisely

Full results: Highly Proficient

Basic maintenance and repair — Proficient

August 2021

Performing basic repairs and maintenance for apartment complexes, office buildings, and other facilities

Full results: Proficient

Call center customer service — Proficient

August 2021

Demonstrating customer service skills in a call center setting Full results: Proficient

Front desk agent (hotel) — Expert

September 2021

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Expert

Protecting patient privacy — Proficient

September 2021

Understanding privacy rules and regulations associated with patient records Full results: Proficient

Basic attention to detail — Proficient

October 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Work motivation — Expert

October 2021

Level of motivation and discipline applied toward work Full results: Expert

Customer service — Highly Proficient

November 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Medical receptionist skills — Expert

December 2021

Managing physician schedules and maintaining accurate patient records Full results: Expert

Work style: Reliability — Proficient

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient

Medical receptionist skills — Expert

December 2021

Managing physician schedules and maintaining accurate patient records Full results: Expert

Work motivation — Expert

October 2021

Level of motivation and discipline applied toward work Full results: Expert

Administrative assistant/receptionist — Proficient January 2022

Using basic scheduling and organizational skills in an office setting Full results: Proficient

Protecting patient privacy — Highly Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Protecting patient privacy — Highly Proficient

January 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Medical billing — Highly Proficient

February 2022

Understanding the procedures and forms used for medical billing Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

The reason for the gap in employment is due to my family permanently relocating from Tennessee to the Columbus, Mississippi area. My husband grew up here and his entire family lives in this area. I have been the caregiver for his mother due to an accident/injury since we moved here in November of 2021. We have made all necessary arrangements for her to be taken care of and I am aggressively/ desperately searching for a new job to support our family. Not interested in job hopping and would love to begin employment as soon as possible! I need a new work place to call home! I will furnish references upon request and I am certain you will not be disappointed! I am a very dependable, honest and trustworthy person. I will bring with me several years of experience in everything from Customer Service, Billing, Production Planning, Shipping Coordinator and working as an Operator/Trainer in a chemical plant.

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