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Customer Service Front Desk

Location:
Tucson, AZ
Posted:
June 13, 2023

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Resume:

Teresa Duarte

Tucson, AZ *****

adxo3k@r.postjobfree.com

+1-520-***-****

To obtain a position in a progressive organization with room for career growth, while further refining my sales skills and leadership abilities. Able to utilize my knowledge, and to acquire new knowledge and experience, as a determined, ambitious and self motivated individual. I can work with minimal supervision, alone or as part of a team, exceeding my assigned tasks, thus adding value to the overall growth and profitability of the organization.

Authorized to work in the US for any employer

Work Experience

Assistant Manager/Optician

Eyeglass World (National Vision) - Tucson, AZ

May 2022 to December 2022

• Opened of a new location

• Recommended specific lens, lens coating and frames to provide optimal visual clarity according to prescription and patient needs.

• Conduct accurate measurements of pupillary distance and segment height using appropriate tools

• Maintain the office’s visual and housekeeping standards by straightening and sanitizing.

• Deliver excellent customer service and demonstrate a high degree of professionalism.

• Bench align and adjust frames.

• Balance and close credit, check, and cash receipts.

• Verify and file online vision benefits and claims for contacts and eyeglasses.

• Order supplies for office and frame repairs.

Assistant Manager Optician

Nationwide Vision - Casa Grande, AZ

March 2017 to August 2020

• Recommended specific lens, lens coating and frames to provide optimal visual clarity according to prescription and patient needs.

• Conduct accurate measurements of pupillary distance and segment height using appropriate tools Maintain the office’s visual and housekeeping standards by straightening and sanitizing.

• Deliver excellent customer service and demonstrate a high degree of professionalism.

• Bench align and adjust frames.

• Balance and close credit, check, and cash receipts.

• Verify and file online vision benefits and claims for contacts and eyeglasses.

• Order supplies for office and frame repairs.

Assistant Manager -Optician

America’s Best Contact and Eyeglasses

April 2012 to March 2017

• Retail sale of contacts and eyewear.

• Assisted the doctor when needed, teaching new contact lens wearers how to insert and remove contacts and how to properly care for their contact lens.

• Verified order upon arrival from the lab and notified patients when their orders were ready.

• Insurance verifications and keys information into store files.

• Frame board modular set ups and part of that process included tracking inventory.

• Scheduled patients appointments.

• Opening and closing of the tills and store.

Team Leader- Merchandiser

Target - Tucson, AZ

June 2001 to May 2010

• Worked closely with visual display staff and department heads to decide how goods should be displayed to maximize customer interest and sales.

• Single-handedly built and maintained customer relationships, ensuring thorough knowledge of each account and their specific needs.

• Recognized for resetting shelf integrity, increasing volume and space per shelf at each customer account.Stocked and rotated products regularly

• Recommended, selected and helped locate merchandise based on customer needs and desires.

• Accurately logged all daily shipping and receiving orders.

• Communicated all merchandise needs or issues to the appropriate manager.

• Organized store by returning all merchandise to its proper place and keeping floors clean.

• Completed Monthly inventory counts

• Opening and closing of store

• Verifying cash drops

Unit Leader

Vf Factory - Tucson, AZ

August 1994 to June 2001

● Inventory control, Sales,Audits, pricing.

● Plan-o-graming sets and resets.

● Cashier supervisor.

● Opening and Closing of stores and tills.

Education

Pima College

June 1997

Skills

• Customer service (10+ years)

• Insurance Verification

• Merchandising

• Pricing

• Assistant Manager Experience

• Ophthalmology Experience

• Retail Sales

• Medical Office Experience

• Patient Care

• Medical Scheduling

• Store Management Experience

• Shipping & Receiving

• Front Desk

• Supervising Experience



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