Vp Construction Mortgage Underwriter
Resume:
Schroll, Wendy 248-***-****
Wendy J. Schroll
Waterford, MI 48328
adxo2g@r.postjobfree.com
Dear HR Recruiter,
As my resume indicates, I have years of professional experience in an administrative support capacity. I have worked as a coordinator to a department, single individuals with groups in various departments as well as playing a key role in management. I am sure you are aware of the flexibility, focus and diplomacy such positions require. I want to bring the knowledge and insight gained through these various experiences to your company. I have much to offer in the way of diversity of experience and professionalism, in that I have helped create, develop and maintain new processes, departments and industry specific education. From my work in a title office, bank, mortgage broker/lender, and new construction industries I have sharpened my organizational skills, attention to detail and my ability to work with speed and accuracy. I have gained experience in research, writing reports, designing high- impact PowerPoint presentations, SharePoint intranet rollout and design, flows, process flowcharts, and much more. Combine this experience with my natural talents (writing, aesthetics, creativity, analytical problem solving, logistical planning, and research) and with my work ethic you have a well rounded candidate you will be proud to have on your staff. Finally, in previous positions I have held, I approached them as opportunities for career advancement and discovery. I believe that obstacles are adventures awaiting solutions. I will bring the same spirit and value added vision to your office.
It is my sincere hope that we will meet to discuss any questions you may have and a future for me. Of course, feel free to call 248-***-****) or e mail (adxo2g@r.postjobfree.com) to schedule an interview. Thank you for your time and consideration.
Very truly yours,
Wendy J. Schroll
Schroll, Wendy 248-***-****
Wendy J. Schroll
853 S Cass Lake Road
Waterford, MI 48328
adxo2g@r.postjobfree.com
SUMMARY
I am a well-rounded experienced manager with extensive marketing and project management experience in the Residential New Construction, Retail/Wholesale Mortgage and Title industry, which includes working with management, compliance, fair lending, CRA officers to obtain a quality product that represents the mortgage sales team’s needs. Identify, map, document current processes as well as detailed process manuals. Strengths include written and interpersonal communications; presentation research, human capital development and training development and delivery; highly skilled in listening, problem-solving, analytical and decisive skills, with the ability to execute on fact based decisions. I am a life learner and team player who is always looking for ways to improve my ability and knowledge. Computer software/skills include: Microsoft® Excel, VISIO, SharePoint, MS Forms, MS Workflows, PowerPoint, Outlook, Publisher and Word
(Intermediate/Expert). Other software programs include: InDesign, Photoshop, Illustrator, Pivotal, Adobe Premire Pro, JD Edwards, BuildPro, Encompass Broker and Banker Editions, Mortgage Builder and other LOS systems, GCC, LPS, Lotus Notes, MX Flash 8, SnagIt, Adobe® Captivate, Adobe® Pro, SureFire CRM, SalesForce CRM, CodeTwo Signatures, Experience.com Survey EX & CX platforms, Angel Points Volunteer Tracking Software, SoundForge, SureSpeak, QuestionMark, SumTotal, Survey Monkey, cSales, Builder360, WordPress, Noodle and most accounting based software. Type 80+ words per minute.
PROFESSIONAL EXPERIENCE
Rapid Mortgage Company, Cincinnati, Ohio November 2020-June 2023 Mortgage Lender
Marketing Manager
Marketing Analysis, Documentation, Creation Research and Development: 1. Generation of mortgage marketing materials
a. Product Research
b. Design Approval
c. Design
d. Compliance, Fair Lending, CRA Approvals
2. Creation of Flyers, Print / Video Advertisements, Social Media posts & campaigns and more 3. CRM Administrator
a. Issue Resolution
b. Reporting and Development
c. Submissions and Approvals
d. Campaign review, rollout and implementation
e. Compliance Tracking & Reporting
4. Social Media Postings
5. Experience.com Administrator with Google My Business and Google My Profiles 6. WordPress Website Layout Scripting and Animations 7. Brand Development and Rollout
8. Created & Deployed Company SharePoint (17+ sites) including branding and maintenance 9. Create/Maintain CodeTwo signatures & templates with mapping from Active Directory Schroll, Wendy 248-***-****
Documentation Management
1. Managed materials and presentations on shared drives &/or SharePoint 2. Registered team members for classes and maintain accurate attendance records Process Improvement
1. Played a key role in process/problem resolution within the company 2. Created, built and delivered surveys/assessments for continued development, improvement 3. Created and built mortgage marketing videos, realtor training, and management presentations M/I Homes of Michigan LLC, Bloomfield Hills, Michigan August 2016-November 2020 National residential builder
Closing Manager:
1. Purchase Contract Review
a. Review contracts to ensure standard addendums are present b. Provide Contract Review Team with high level overview of the contract
(VP Sales, VP Finance, VP Construction, Sales Administrator & Construction Administrator)
c. Setup unit level contact distribution list
2. Scheduling
a. Appraisals
1. Track and provide access to homes
2. Provide comparables and supporting documentation 3. Provide Community statistics and complete condominium questionnaires b. Home Orientations
1. Identify representative
2. Complete Orientation Package
3. Schedule Orientation with Rep and Homebuyer
c. Coordinate Closings with
1. Title Company
2. Homebuyers
3. Lender
4. Real Estate Agents
3. Lender Contact
a. Provide copies of purchase agreement, change orders and earnest money deposits b. Provide completion timelines
c. Work with lenders/appraisers to keep appraisals/closings on schedule d. Pipeline reviews with lenders with large pipelines e. Complete condominium questionnaires and status letters 4. Homebuyers/Homeowners
a. Field construction, closing, lending questions
b. After closing Follow up care
5. Closing
a. Schedule Home Orientations
b. Calculate, deliver and negotiate escrow holdback agreements c. Reconcile Settlement Statements
d. Validate Closing Documents
e. Delay/Reschedule closing, as needed
6. Receive incoming calls from buyers, lenders, agents, appraisers, etc. Schroll, Wendy 248-***-****
7. Community Setup
a. Complete onboarding of New Subdivisions with Title company b. Obtain HOA budgets, balance sheets and dues
c. Sample Purchase Agreement
d. Wire Instructions
e. Sales Manager(s) contact information
f. Bylaws and Master Deed
8. Fannie Mae/VA/FHA Community Approvals
a. Review Master Deed for VA required verbiage
b. Request Addendum to Master Deed if verbiage is missing c. Submit community documentation for FHA/VA approval d. Track approved communities
e. Track FHA/VA loan products
9. Land Assistant and HOA Board Member
a. Community Setup
b. Contract Approvals
c. Review/Approve Alteration Modifications
Documentation Management
1. Managed purchase agreements, change orders and earnest money deposits 2. Maintain over 19 community HOA Statistics
3. Maintain pipeline progress
4. Create editable PDFs for internal/external use
5. HOA Dues and Fees
6. Update CC&R and HOA Budgets
Talmer Bank & Trust/Chemical Bank, Troy, Michigan March 2013-August 2016 National retail mortgage lender
Marketing Analysis, Documentation, Research and Development: 1. Generation of mortgage marketing materials
a. Product Research
b. Design Approval
c. Compliance, Fair Lending, CRA Approvals
2. Creation of Fliers, Print Advertisements, Video Advertisements, Handbills and more 3. CRM Administrator
a. Issue Resolution
b. Reporting and Development
c. Submissions and Approvals
d. Campaign review, rollout and implementation
e. Compliance Tracking & Reporting
4. Website Layout Scripting and Animations
Documentation Management
1. Managed materials and presentations on shared drives &/or SharePoint 2. Registered team members for classes and maintain accurate attendance records Schroll, Wendy 248-***-****
Process Improvement
1. Played a key role in process/problem resolution within the company 2. Created, built and delivered surveys/assessments for continued development, improvement 3. Created, built mortgage marketing videos, realtor training, management presentations Michigan Mutual, Inc., Southfield, Michigan October 2011-March 2013 National retail and wholesale mortgage lender
Business Analyst and Applications System Specialist Consolidation of Encompass360 Broker Edition containing a single source of reliable information for users with the appropriate user rights needed. Using the business unit and subject matter experts (SMEs) to identify and meet the needs of the users, managers and support teams, to create a better experience for the customer. Workforce Analysis
1. Identified critical gaps in workforce competencies by identifying leadership and team members with the expertise required to develop the best process. Documentation, Research and Development – Created and Developed the following on the Encompass Server:
1. Branch Setup and Organization
2. User Setup and Rights Assignment
3. Creation of Loan, Cost, Data and Loan Template Sets & Folders 4. Creation of Custom Documents
5. Custom Document Mapping
6. Setup of Print Form Groups & eDisclosures
7. Understanding of System ADMIN functionality
8. Appraisal & Internal Appraisal Ordering setup
10. Compliance Tracking & Reporting
11. Documentation:
a. Written system materials for managers
b. Written system materials for users
c. Written system materials for Helpdesk
d. Process flow policies and procedures
e. Identify system updates and get management approval 12. Documentation of Retail Branch onboarding
13. Organization of system upgrades
14. Delivery of system tips and upgrade information to users 15. Trouble shooting system issues
16. Adding Report Fields using the Encompass Reporting Data Base 17. Create system assessment for user accountability 18. Work with Encompass with system workflows and improvement ideas Schroll, Wendy 248-***-****
Michigan Mutual, Inc., Southfield, Michigan February 2011 - October 2011 National retail and wholesale mortgage lender
Training and Developer
Responsible for staff development through technical and performance-based training (I.T., leadership, performance teamwork, communications, and culture) using blended learning methodologies (CBT, seminar/classroom, mentoring/coaching.) Workforce Analysis
1. Identified critical gaps in workforce competencies through skill testing and interviewing leadership and team members
Training Development and Research – Created and Developed the following: 1. Written training materials
2. User NMLS and State license training and tracking 3. Managed materials and presentations on shared drives &/or SharePoint Training Management
1. Managed training materials and presentations on shared drives 2. Registered team members for classes and maintained accurate attendance records 3. Maintained and presented team member evaluations of the trainer, to improvethe classroom experience
4. Handled minor IT or software issues
5. Fluent in use of proximal, smart boards and training rooms Process Improvement
1. Played a key role in process/problem resolution within the company 2. Created, built and delivered surveys/assessments for continued development, improvement and team leader review
Flagstar Bank., Troy, Michigan July 2009-February 2011 The largest publicly held savings
bank headquartered in the Midwest
Training and Developer
Responsible for staff development through technical and performance-based training (I.T., Investor and loss mitigation processing, regulatory requirements, leadership, performance teamwork, communications, and culture) using blended learning methodologies (CBT, seminar/classroom, mentoring/coaching.)
Workforce Analysis
1. Identified critical gaps in workforce competencies through skill testing and interviewing leadership and team members
a. Created skills testing for knowledge and understanding of classes Training Development and Research – Created and Developed the following: 1. Written training materials
2. Identified and Published Systems Tips and Tricks 3. Custom competency based courses on the presentation 4. Created team manuals &/or process flows: Investor Reasons for Default, presentation of documents, interactive learning game & skills testing 5. Created, built and scheduled computer eQuizzes using Zoomerang Schroll, Wendy 248-***-****
6. Created, tested, and wrote all training materials for Commerce Velocity Loss Mitigation’s software system
Training Management
1. Managed training materials and presentations on shared drives 2. Registered team members for classes and maintained accurate attendance records 3. Created team logos for internal
4. Created a national map linked to DMV and other state resources within Publisher (HTLM) to help maintain the individual state’s requirements 5. Developed navigation tools using Publisher, Excel, picture icons and animations to help team pages look & feel less intimidating and more user friendly intranet use 6. Maintained and presented team member evaluations of the trainer, to improve the classroom experience
7. Development of teams shared drive Navigation using Publisher 8. Handled minor IT or software issues
9. Fluent in use of proximal, smart boards and training rooms 10. Provided 1:1 training when necessary or requested Process Improvement
1. Played a key role in process/problem resolution within the company 2. Created, built and delivered surveys/assessments for continued development, improvement and team leader review
3. Organized, scheduled and orchestrated mass personnel moves, including spreadsheets, move maps, and destination cubical end tags.
Title Source, Inc. /Quicken Loans, Troy, Michigan March 2003-June 2008 National Title Company licensed to issue title work, close, disburse & issue policies in all 50 states
Training Manager and Developer
Responsible for staff development through technical and performance-based training (I.T., title and mortgage processing, regulatory requirements, leadership, performance teamwork, communications, and culture) using blended learning methodologies (CBT, experiential, seminar/classroom, mentoring/coaching, and interactive video CBT (SureSpeak)). Workforce Analysis
1. Identified critical gaps in workforce competencies through skill testing and interviewing leadership and team members
a. Created skills testing for knowledge and understanding of classes Training Development and Research – Created and Developed the following: 1. Written and CBT training materials
2. The organization’s first classes on escrow training which entailed auditing a mortgage loan package
3. Custom competency based courses on the presentation of closing documents including avoiding legal issues and ensuring maximum customer service 4. Classes on Loan products and basic explanations & calculations of adjustable-rate mortgages
Schroll, Wendy 248-***-****
5. Created team manuals &/or process flows: loan products, presentation of documents, video/audio recordings & skills testing, package received, sorted, scanned, notes &technical procedures, processing the packages, funding the packages 6. Classes on personality assessment usage to maximize personal and team effectiveness 7. Communication skills
8. Created corporate webinars
9. Researched and developed external client training classes 10. Created marketing training materials and presentations 11. Created Presentations on Mortgage fraud for Michigan State Police, Secret Service and Michigan’s Prosecutor’s Office, this was also deemed to be useful for internal use 12. Created, built and scheduled computer e classes with compliance testing 13. Created supplemental training classes for external clients (ie: Real Estate Brokers, Mortgage Bankers, Lenders, etc.)
Training Management
1. Developed training specifications and contracts to lead and managed external facilitators and speakers
2. Managed training materials and presentations on SharePoint® Learning Management System (LMS)
3. Registered team members for classes and maintained accurate attendance records 4. Created team logos for internal and external use 5. Created a national map linked to individual state maps with in SharePoint to help maintain the individual state’s title & underwriting requirements 6. Created interim databases within SharePoint to house information until IT personnel could develop the necessary programs within customized software 7. Developed SharePoint sites using Publisher, Excel, picture icons, animations and Flash to help team pages look & feel less intimidating and more user friendly intranet team use 8. Maintained and presented team member evaluations of the trainer, to improve the classroom experience
9. Development of team SharePoint (intranet) sites 10. Maintained “Fun” committee’s SharePoint site and organized companyactivities 11. Handled minor IT or software issues
12. Fluent in use of proximal, smart boards and training rooms 13. Created marketing monthly e mail newsletters
14. Provided 1:1 training when necessary or requested 15. Led team in the assessment and selection of the LMS Process Improvement
1. Reviewed and identified mortgage underwriter conditions, reviewing and identifying title underwriter conditions, calculating payoffs, calling on property taxes to obtain proper information, balancing and funding of loans
2. Assisted Team Leaders in developing new process flows, helping map out both the current processes using VISIO as well as new process and procedures 3. Used SureSpeak for video/audio recording tool for assessing team members personal interaction & practice
4. Played a key role in process/problem resolution within the company 5. Proved need for improved processes, including statistical information, outline and potential road blocks to be overcome, as well as solutions
6. Created, built and delivered surveys/assessments for continued development, improvement and team leader review
Schroll, Wendy 248-***-****
7. Built customer service progressive assessments to assess training needs and/or check bench marks
8. Resident expert on smart boards, proximal usage and training rooms 9. Created marketing lead forms in SharePoint
10. Periodically proposed to leadership using performance metrics the benefits continuing education
HR Specific Tasks:
1. Developed On boarding Process
2. Worked with HR to get company specific new hire processes, procedures and training 3. Worked with HR to get new hire process at hiring location 4. Responsible for new hire paperwork and questions 5. Responsible for new hire gift bags and contact information 6. Responsible for new hire orientation, welcome and tour 7. Responsible for new hire technical training
8. Responsible for new hire training materials and manuals 9. Responsible for new hire job specific training
10. Create new hire training materials and manuals Internal Communications
1. Created HR internal announcements published for multi company use 2. Sent out E cards for birthdays and company anniversaries HR Outreach
1. Organized American Red Cross Blood Drives
2. Organized internal charitable fund raisers
HR Personnel Management
1. Team member counseling and conflict resolution with follow up reports to team leader 2. Helped team members with benefits and enrollment registration questions Recruiting
1. Created team brochures, banners and flyers for internal job fairs 2. Created new hire/termination procedures manual and process flow charts for team leaders
3. Responsible for return of security & ID badges from terminated employees 4. Obtained & complied new hire and terminated employee spreadsheets for training & team leader purposes
EDUCATION
Bachelor of Business Administration with concentrated major in Accounting and minor concentrations in Computers, History, English and Psychology
Associates of Business Administration with concentrated major in Accounting Baker College, Flint, Michigan (1996)
WOLBI, Pottersville, NY (1985)
Schroll, Wendy 248-***-****
PROFESSIONAL DEVELOPMENT / AWARDS
2018 Division Excellence ACE Awards
Project Management Customer Service Training LPS MSP Training Mortgage Banker Training (6 week class) Title Underwriter Trainings (18 + classes) Bankruptcy & Foreclosure Training
IRS Fraud Class Leadership I, II, III
(Support roles: opposition, opposition team leader, co facilitator, and photographer) Performance Teamwork I, II, III
(Support roles: co facilitator and photographer)
Empowerment Training I & II
(Support role: board holder)
Various Computer Courses on Lynda.com
(SharePoint 2008, Microsoft Office 2008, and InDesign) Reading on Job Specific Topics
(Leadership, Training, Learning Skills/Styles, SharePoint, Flash, Storyboarding) COMMUNITY INVOLVEMENT
CRA Financial Literacy Classes
PBS Kids Club Live
Providence Youth Outreach
Petra Kids Club
Grace Centers of Hope
Common Ground Sanctuary
BYB Clubs
VBS Director
American Red Cross Blood Drives
Oakland Smash Volleyball Club
Make A Wish Volunteer
Adopt a Road
Charity Poker (Avondale Schools)
Charity Bingo (Brandon Schools)
REFERENCES
Patrick Ervin
Independent Bank
201 W Big Beaver Rd
Suite 125
Troy, MI 48084
adxo2g@r.postjobfree.com
Dan Dooling
Load Lugger LLC
10128 Walnut Shores
Fenton, MI 48430
adxo2g@r.postjobfree.com
Margo Eby
Common Ground
44590 Woodward Avenue
Pontiac, MI 48341
adxo2g@r.postjobfree.com
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