RACHELLE THOREN, MBA

Nampa, ID ***** • 208-***-**** • adxo1q@r.postjobfree.com

www.linkedin.com/in/RachelleThoren

Sales Learning Design Lead

Enjoyed training and coaching employees for improving work efficiency and productivity. Adaptable, influential and dedicated Trainer with extensive experience engaging team members. Seeking out the newest developments in learning technologies. Dedicated, honest, and result-oriented Trainer with 15 years of experience in helping employees/students from different sectors develop job and technology skills which enable them to successfully perform to their employees' expectations. Strong familiarity with the working environment of manufacturing sectors and the ability to train others in using industry technology and enhancing company products. Adept at designing and delivering training and learning content to individuals at different levels.

SKILLS

Creative, detail-oriented, and strategic thinker

Strong verbal and written communication skills

Exceptional abilities to mingle with a wide range of audience and adapt learning techniques for better understanding of people

Skilled in designing training and creating learning content and sites according to the needs of projects Demonstrated ability in enhancing productivity and optimizing company resources Great time management, organizational, and coordination skills Competent in using MS Office and latest training software MICRON • Boise, ID • 2017 to Present

$20 billion, global, publicly traded Semiconductor Manufacturer and Fortune 500 company. Module SSD Data & Label Engineer/Project Manager)

Managed Label Program operations and served as Strategic Advisor on related matters. Worked closely with Global and Local Management to identify new processes/procedures and training needs of employees.

Scheduled training programs for different shifts, time zone and ensured continuous production Delivered individual training session, lectures, and conducted tests for ensuring effectivity of training on employees

Understood company philosophy, history, and culture and planned skill development training programs accordingly

Chose the right training methods and catered to intelligence levels of all employees Developed new leaders out of potential people that contributed to developing better teams and increased company revenue

COLE VALLEY CHRISTIAN SCHOOLS (CVCS) • Boise, ID • 2012 to 2017 Multi-campus, 1,000+ student, private institution spanning both elementary and secondary education. Program Director – Technology Integration (2012 to 2017) Defined and directed organization’s Technology program, supporting 50+ business applications, multiple subjects and nearly 1,500 users (students, teachers and administrators) across 3 campuses. Translated school needs into technical specifications and solutions. Tested, installed, rolled out and upgraded technology. Designed, programmed, implemented and trained users on new Learning Management System (Moodle, iLearnIT). Enabled parent and student visibility and access to missed class presentations, homework assignments, grades and testing. Integrated School Management System (RenWeb) with LMS to enable real-time access to student assignments, tests and grades. Developed and provided training to teachers (Student Learning System and how to use technology in the classroom)

Superintendent Administrator and Student Trainer

RACHELLE THOREN, MBA Page 2

Technology & Business Instructor (2011 to 2017)

Taught numerous courses and workshops, spanning Information Technology, Web Design, Business Math and Computer Programming. Coordinated student internships with local technology firms. Managed student-employed Help Desk and CompTIA A++ certification process.

• Established Business Professionals of America at CVCS, including Charger Student Store where students learned business operations, accounting, inventory management, quality customer service and resource management. Increased membership interest 6X over 2 years. Guided more than 25 students to place in State and National competitions.

• Served as Microsoft Certified Trainer for all Office applications and Google Administrator and Trainer for both campuses.

WEST ADA SCHOOL DISTRICT

Technology & Business Educator

Prepared and delivered instruction on Microsoft Office Applications, Desktop Publishing, JAVA Computer Programming and Web Design (HTML). Earned Limited Occupation Certificate that allowed for instruction and mentoring on Business Education, Marketing and Technology subjects. Led Business Professionals of America (BPA) student organization in district and regional competitions. Developed Computer Science lesson plans encompassing current technologies equipment software and web-based applications. Created learning resources for Teachers and students including Power Point tutorials websites and interactive learning modules. Taught basic care, troubleshooting and maintenance of computer equipment and programing such as anti-virus and spyware removal software usage and upgrades. Trained teaching staff in the usage of technology media and equipment in support of technology integration in classroom instruction. Assisted in the development and implementation of integrated SOL lessons in accordance with district curriculum requirements.

FIRST SECURITY BANK

Technical Trainer- New Accounts/Loan Officer Software Learned Banking technology and products for designing and developing valuable training programs and rich learning content.

Understood the responsibilities of each role, expectations of the company from each employee, and providing training with focus of meeting the management's goals Developed and delivered training programs as per the skills and experience of employees Conducted tests for understanding the impact of training and making changes in methods of training for maximum results

Measured and assessed training needs of employees, discussing with the management about the type of training activities to be implementing, and conducting them as planned Organized and lead follow-up trainings and evaluating the knowledge and skills gained from training sessions Adapted new technology and training styles for encouraging maximum participation and ensuring desired outcomes

Designed trained manuals and distributed them to each employee Segregated technical and non-technical people within the company and planned different training programs according to the role they play on the job

Refrained from using previous techniques and made every single training session engaging and interesting Coordinated with the management for conducting training sessions and ensured productivity was not hampered in the absence of employees in the branch RACHELLE THOREN, MBA Page 3

Additional Experience

NASA • Summer Camp Director • Taught NASA Space Camps throughout State of Idaho to elevate interest in STEM pursuits. EAGLE CHURCH OF THE NAZARENE • Program

Director – Early Childhood Development • Developed curriculum and standards for children with development disabilities and special medical needs, including Autism, ADD, cognitive challenges, life threatening allergies and behavior challenges. Partnered with a top Psychiatrists to build an effective and renowned program, volunteer training and guidelines.

THOREN’S INC. • Vice President • Hired, led and developed 12- member team of full-time employees to provide online Customer Support for HP forums, spanning multiple product lines. Hired, trained, motivated, mentored and coached team members to exceptional service delivery. Communicated client and company policies. Established performance goals, quality control standards, team objectives and ensured availability of necessary tools. Collaborated with HP to establish website design and functionality (HP.com).

HEWLETT PACKARD • Buyer Customer Support

Technician • Purchased oscillators and connectors for HP Fabrication unit. Recognized as Customer Support “Agent of the Year” based on satisfaction scores and consistent troubleshooting success across varied issues.

Form

Education & Professional

Development

MICROSOFT

Microsoft Certified

Trainer

5+ Years, All Applications

Microsoft IT Academy

Director Certification

COMPTIA

CompTIA A++

Certification

ASSOCIATION OF

CHRISTIAN SCHOOLS

INTERNATIONAL

(ACSI)

Teaching Certificate

STATE OF IDAHO

Teaching Certificate

Professional Technical

Education Teaching

Certificate

KAPLAN UNIVERSITY

Cisco Certified Network

Associate (CCNA)

NORTHWEST

NAZARENE

UNIVERSITY BOISE

STATE UNIVERSITY

UNIVERSITY OF

IDAHO

25 Graduate Education

Credits (Java

Programming, STEM)

UNIVERSITY OF

IDAHO (U of I) • Master

of Business

Administration –

Business & Technology

Education

NORTHWEST

NAZARENE

UNIVERSITY (NNU) •

Bachelor of Arts –

Business & Art

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