Kevin Parkhurst

IT Support Technician Specialist

Ilion, NY

-Email me on Indeed: http://www.indeed.com/r/Kevin-Parkhurst/1fa0e752e75ac293 Authorized to work in the US for any employer

Work Experience

IT Support Technician Specialist

GE Aviation - Norwich, NY

April 2023 to Present

• Support for end users using remote tools and also IT Support software ServiceNow

• Desktop imaging support for end users

• Printer installations management and support

• Hand held scanners installation and support

• Desktop management

• Office collaboration management and support for Office 365 Apps

• Updating installation media from custom software once a month

• Repairing onsite desktop computers

• Shipping old assets back to the depot for processing

• Transferring old data from machine to new machines insuring accuracy on new machine

• Dell Certification

• Azure Directory

• Active Directory

• Office 365 Admin

IT Technician Specialist

Bondartech - Utica, NY

October 2022 to February 2023

• Imaging and deploying computers

• Technical support over the phone

• Troubleshooting network issues and switches

• Setting up and deploying VOIP phones

• Deploying Servers

• Unlocking user accounts

• Password resets

• Creating user accounts on domain

• Computer hardware upgrades

• Laptop battery replacements

• Using MSP to input client information and deploy services and software to those clients

• Deploying software through MSP and other sources to computers

• Actively checking alerts for the clients computers for any potential problem or concerns

• Able to demonstrate knowledge or show problem solving skills with IT related issues

• Able to troubleshoot/use basic diagnostic techniques

• Good understanding of computer systems, mobile devices and other tech products and/or willing to learn

Telehealth Technician

Visionworks - New Hartford, NY

February 2022 to October 2022

• Perform eye exams of new and existing patients using specific machines to help determine their current and future prescription needs

• Schedule new and existing patients for new appointments

• Using a phoropter to determine the current patient script

• Using a tonometry machine to determine if the patient has glaucoma or early stages

• Using autorefractor to determine a baseline for a new prescription for glasses and contact lenses

• Using a slit lamp to perform videos on the inside of patients' eyes for cornea and lenses in the eyes to determine the health of their eyes

• Using lensometry to determine current glasses prescription

• Giving patients contact lens trials to determine if the correct size and script before dispensing

• Ordering trial contact lenses for patients

• Using optos to take a picture to determine eye health of optic nerve and macula and possibly to determine any eye diseases

• Troubleshoot network IT problems and fixing back to the network Logistics Supervisor

Harbor Freight Tools - Herkimer, NY

August 2020 to February 2022

• in charge of setting planograms

• Setting sales floor goals for our cashiers

• Setting stores goals for individual associates

• Closing store per sop

• Opening store per sop

• Unloading trucks with floor first receiving

• Teaching and training associates to be able to speak to sop and wanting to move up

• Daily logs for leadership including receiving logs and forklift logs and daily sales logs

• Selling presses of inventory per customer with complete information

• Help promote and market Harbor Freight brands

• Respond to customer complaints timely

• Setup new terminals to use with store specific information.

• Problem solving time management

Pro Services Sales Specialist

Lowe's Home Improvement - Herkimer, NY

June 2018 to August 2020

• Helping customers find products in the store

• Helping customers place orders online for store pickup or delivery

• Scheduling deliveries for customers

• Receiving merchandise from online orders

• Service desk for returning of merchandise

• Using power equipment to help customers with orders

• Satisfying the customer needs daily

• Gathering material list for pro service customers

• Ordering/Resolving customers needs when available

• Pay close attention to details on phone and in person with contractors

• Help promote and market Lowe's brand Materials and merchandise

• Helped maintain POS in the area of specialty and Lumber Parts Sales Manager

Autozone - New Hartford, NY

March 2018 to June 2018

• Responded to customer requests for new product and services.

• Mentored new associates to contribute to stores overall sales and strengths.

• Drove customer sales on phone and in store.

• Maintained positive attitude towards any complaints and resolved quickly.

• Cash handling of opening and closing registers daily.

• Contributed to increase in sales in store.

• Received truck and stocked freight.

• Daily paperwork maintained for proper procedures and policies.

• Setting up displays for merchandise to present to customers

• Operational support with day to day paperwork and daily/weekly discussions

• Dispatching vehicles for pickups and deliveries

Assistant Manager

Walmart - Amsterdam, NY

March 2014 to November 2017

• Respond to customer requests via telephone and email.

• Initiated two key partnerships which resulted in 54% growth.

• Entered details such as payments, account information and call logs into a computer system.

• Verified data integrity and accuracy.

• Developed new process for employee evaluation which resulted in marked performance improvements.

• Worked directly with(departments, clients, management) to achieve goals.

• Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.

• Handled all customer relations issues in a gracious manner and in accordance with company policies.

• Mentored new sales associates to contribute to the store's positive culture.

• Maintained established merchandising standards, including window, sales floor and promotional displays.

• Supervised and directed all merchandise and shipment processing.

• Completed all daily tasks and special assignments with an efficient and quality-driven approach.

• Stayed within a budget for an entire area of the store.

• Customer engagement was at its highest with surveys filled out.

• Administrative Support & Business Operations.

• Configured hand Helds and POS systems to Store specific details.

• Problem solving related issues and concerns in a timely manner. Assistant Manager

Radioshack Corp - Bridge, NY

July 2010 to March 2014

• Completed all point of sale opening and closing procedures, including counting the contents of cash registers.

• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Resolved all customer complaints in a professional manner while prioritizing customer satisfaction.

• Built relationships with customers to increase likelihood of repeat business.

• Followed merchandising guidelines to present visually appealing displays.

• Actively pursued personal learning and development opportunities.

• educated customers about the brand to incite excitement about the company's mission and values.

• Priced merchandise, stocked shelves and took inventory of supplies.

• Have completely setup a new POS system including installing software and configuring routers to make sure everything worked correctly and was linked to the server. Tested and maintained said POS with RadioShack.

Education

Associates of Science in Criminal Justice

Herkimer County Community College - Herkimer, NY

2000

Skills

• Customer service (10+ years)

• inventory (7 years)

• merchandising (7 years)

• Operations management (4 years)

• Recruiting (4 years)

• Retail marketing (4 years)

• Retail merchandising (10+ years)

• Staff training (5 years)

• Desktop Support (10+ years)

• Customer Care

• Sales

• Outlook

• Customer Relationship Management (4 years)

• Employee Evaluation

• Relationship Management (5 years)

• Account Management (3 years)

• Technical Support (7 years)

• Retail Management (10+ years)

• Help Desk (1 year)

• Business Development (3 years)

• Process Improvement

• Remote Access Software (5 years)

• Microsoft Windows (10+ years)

• Microsoft Windows Server (5 years)

• LAN (10+ years)

• Network Support (5 years)

• Operating Systems (10+ years)

• Linux (3 years)

• Mac OS (5 years)

• TCP/IP (5 years)

• DNS (4 years)

• DHCP (4 years)

• Troubleshooting (10+ years)

• WAN

• VPN

• Microsoft Excel

• Data Entry

• Microsoft Word

• Retail Sales

• Supervising Experience

• Computer Hardware (5 years)

• Computer Maintenance (5 years)

• Maintenance (5 years)

• Content Management Systems (3 years)

• Social media management

• Analysis skills

• Inventory control

• Microsoft Office

• Computer networking

• Technology management (2 years)

• Technology (10+ years)

• Software troubleshooting (2 years)

• IT (10+ years)

• Microsoft Outlook (5 years)

• Typing

• P&L Management (3 years)

• Accounting (2 years)

• System Administration (5 years)

• Administrative experience (3 years)

• Business management (5 years)

• Business Operations (5 years)

• Administrative and Business Operations (3 years)

• Leadership (10+ years)

• Team management (3 years)

• UltiPro (1 year)

• Accounting (2 years)

• Assistant manager experience

• VoIP

• iOS (7 years)

• Android (5 years)

• VMWare

• Windows (10+ years)

• Micros POS

• IP networking

• IT support

• Microsoft Access

• Data warehouse

• Active Directory (10+ years)

• Optical experience

• Network administration

Certifications and Licenses

Dell Certification

May 2023 to May 2025

This is a certification that allows me to order and receive parts for dell machines and am able to install those said parts on dell machines.

Assessments

Management & Leadership Skills: Planning & Execution — Highly Proficient August 2019

Planning and managing resources to accomplish organizational goals. Full results: Highly Proficient

Technical Support — Proficient

June 2020

Performing software, hardware, and network operations. Full results: Proficient

Supervisory Skills: Motivating & Assessing Employees — Expert June 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Expert

Filing & Organization — Proficient

August 2019

Arranging and managing information or materials using a set of rules. Full results: Proficient

Customer Service — Highly Proficient

June 2020

Identifying and resolving common customer issues

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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