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Graphic Designer Customer Service

Location:
Hialeah, FL
Salary:
56000
Posted:
June 13, 2023

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Resume:

GLORIA URREGO

Graphic Designer

305-***-****

*** * **** **

Hialeah, Fl 33012

adxo0e@r.postjobfree.com

Profile

As a seasoned graphic designer and retail management and sales professional with over 20 years of experience, I have a proven track record of driving business success through a creative and innovative approach. I have expertise in various areas, including marketing, merchandising, creative graphic design, sketching, visualization, vendor management, and production."

Throughout my career, I have held several key positions, including General Manager of a retail store at Staples and Senior Graphic Designer and Printing Specialist. With my strong business acumen, I have effectively led market stores and built successful partnerships with stakeholders by navigating complex tasks, projects and commercial relationships.

I am highly skilled in Mac Design software and have a wealth of experience managing the job responsibilities and performance of staff.

My commitment to continuous improvement ensures that I am always up to date with the latest industry trends and techniques.

With a proven track record of delivering exceptional results, I am confident in my ability to make a valuable contribution to any organization.

Greetings,

In my pursuit of new creative endeavors,

I am excited to have found this opportunity with your company. As a progressive professional with project design, printing, social media, and management experience, I am confident that I can make valuable contributions to your team.

The depth of my experience can help contribute to your leading position in the industry. I would love the opportunity to help your company reach the top of the field.

I possess enhanced critical thinking abilities and have developed a reputation as a major contributor through my design, customer service, and management skills. I am a collaborative team player, always looking for opportunities to impart valuable insights. With these qualities, I am capable of facilitating positive change and achieving impactful outcomes.

Please review my attached resume.

I am eager to speak with you and greatly appreciate your consideration.

EDUCATION

ASSTI Art Academy

Medellin, Colombia

Bachelor of Fine Arts, degree in Graphic Design Associate on Publicist

Show of The Americas

Bogota, Colombia

Certificate Digital Pre-Press and Printing Specialist Specialized training in software and technical skills

Highlights of Education and Experience

Worked with Staples for 9 years

including 9 years of corporate training • Corporate training covered topics such as increasing engagement, improving customer service, enhancing sales skills, effective management techniques, and technology advancements within the Staples Corporation

AREAS OF EXPERTISE

• Management, Sales, and Customer Service

• Marketing: Developing content for all marketing initiatives

• Art Direction, Team Supervision, and Graphic Design

• Photography: Retouching, Composition, and Color Correction

• Product Development: Packaging, Typography, and Logo Design. Printing

• Catalogs, Brochures, Posters, Social Media Ads, Banners, T-shirts, Labels, Magazines, Wide Format Printing, Invitations, and Deluxe Stationery

Throughout my career, I have honed my skills and expertise in various areas that enable me to make valuable contributions to any organization. I have extensive experience in management, sales, and customer service, as well as developing content for marketing initiatives.

My art direction, team supervision, and graphic design skills are complemented by my expertise in photography, including retouching, composition, and color correction.

Overall, my diverse skill set and expertise enable me to bring a unique perspective to any organization and deliver exceptional results.

WORK EXPERIENCE

Gloria Designs Boutique

10/2018 - Present

Art Director, Marketing & Freelance Services Custom Invitations & Deluxe Event Stationery Instagram @gloriadesignsboutique

At Gloria Designs Boutique, I am responsible for overseeing art direction, marketing, and freelance services. I manage custom invitations and deluxe event stationary projects, along with social and digital initiatives, with a focus on planning and executing high-quality design projects.

My day-to-day activities include scheduling, coordination, and clear communication with clients, outside organizations, planners, and vendors. I evaluate, develop, and estimate costs and timelines against project goals and objectives.

I collaborate with clients to brainstorm ideas and coordinate logistical needs for meetings, conventions, trade shows, presentations, and social events. I research, source, and secure vendors, partners, and permits, negotiating contracts and pay terms as needed.

Throughout the production process and execution, I ensure that client priorities and objectives are maintained. I am also willing and able to travel, as we produce products, projects, and events across the country.

Additionally, I develop and build client relationships, managing client expectations and delivering high-quality couture custom event stationery, hand-made invitations, day of items, logos and monograms, backdrops, banners, and more.

Design, print, and production process, ensuring that all projects are completed on time, within budget, and to the satisfaction of our clients.

WORK EXPERIENCE

Lilian Design Studio

08/2016 - 7/2018 Senior Graphic Designer

Specializing in custom invitations and deluxe event stationery, as well as social media design. • Executed high-end, couture event stationery and hand-made invitations. • Evaluated, developed, and estimated costs and timelines to achieve goals. • Led design, print, and production processes for projects. • Collaborated with team members and clients to ensure successful execution of projects.

Staples

(Miami, Florida) 9/2006- 9/2014 General Manager .

Started my career at Staples as a Copy Center Specialist and was promoted to Assistant Manager after two years. Subsequently, I was appointed as the Store General Manager for the Westchester Store, where I created a culture focused on delivering exceptional customer experiences, building a best-in-class team, and delivering profitable sales and margins. • Led a team of 16 associates and trained and reinforced behaviors that resulted in future managers and associates delivering exceptional sales & service results. • Launched and executed all marketing initiatives, accountable for recruitment, salary negotiation, employee relations, schedule, training, coaching, and payroll. • Maintained control over shrink and inventory while overseeing store operations. • I have received 9 years of corporate training and developed core values in leadership, people management, and inclusion. • I have a proven track record of delivering results and driving sales and customer service. My strengths lie in orchestrating store operations and results through analysis, planning, and financial acumen. (I worked with them until 4 stores closed on Miami on 2014)

WORK EXPERIENCE

La Bouquetiere Inc.

(San Francisco, CA) 2/2004 – 7/2006 Chief Graphic Designer

Managed and supervised the art department, overseeing the creation of all unique and artistic images for labels, brand positioning, packaging, boxes, wraps, seasonal presentations, and advertising for print and web. • Designed all marketing materials for trade shows in Atlanta and NYC, including postcards, business cards, catalogs, promotional items, tradeshow exhibits, displays, and banners. • Skilled in photo correction, editing, and manipulation. • Successfully improved brand recognition and increased profits by 30% annually through the development of a unique merchandise style highly appreciated in San Francisco and the West Coast. • Led online advertising campaigns and managed social media content.

TECHNICAL SKILLS

Advanced knowledge of design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign, Sketch.

Experience with HTML and CSS for web design

Knowledge of print production and prepress procedures

Familiarity with social media platforms and content management systems Strong typographic and layout skills

Understanding of design principles, color theory, and composition

Ability to work with both PC and Mac platforms

Strong time management and project management skills to effectively handle multiple projects and meet deadlines.

LANGUAGES

Fluent in English and Spanish



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