Document Processor Desk Representative
Resume:
XHANE C. MCKENZIE
Killen, Texas
***********@*****.***
OBJECTIVE
TO OBTAIN A POSITION WHERE I CAN BE AN ASSET TO MY EMPLOYER BY DEMONSTRATING MY SKILLS AND RECEIVING PERSONAL GROWTH.
EXPERIENCE
SEPTEMBER 2022-PRESENT
Foot and Ankle Specialist of Orlando — Medical Receptionist – Oviedo, Florida
Responsible for checking patients in and out, along with answering the telephone
Scheduling and confirming appointments
Collecting copay and past due payments
Faxing, reviewing and scanning medical records
Responsible for new patient information and correcting insurances
SEPTEMBER 2021-NOVEMBER 2022
STAT INFORMATION SOLUTIONS — DOCUMENT PROCESSOR — ORLANDO, FLORIDA
SORT AND PREPARE PATIENT DOCUMENTS FOR ALL ORLANDO HEALTH HOSPITALS.
ENSURED ACCURACY FOR ALL DOCUMENTS PREPARED; GATHER MIXED CSN ACCOUNTS.
PROVIDED EXCELLENT SERVICE TO ENSURE MAXIMUM PATIENT SATISFACTION.
JANUARY 2020- NOVEMBER 2020
VIBE COLLECTION— CUSTOMER SERVICE ASSOCIATE —CRUZ BAY, ST. JOHN, USVI
RESPONSIBLE FOR PROCESSING CUSTOMER TRANSACTIONS FOR PURCHASES.
ANSWERED PHONE CALLS AND TOOK MESSAGES WHEN NEEDED.
PROVIDED EXCELLENT CUSTOMER SERVICE TO ENSURE MAXIMUM CUSTOMER SATISFACTION.
SEPTEMBER 2019-DECEMBER 2019
AUGUST 2016– DECEMBER 2017
DAVID’S BRIDAL — FRONT DESK REPRESENTATIVE — ORLANDO, FLORIDA
RESPONSIBLE FOR ANSWERING, PHONE CALLS, QUESTIONS RELATED TO STORE, MAKING AND CONFIRMING APPOINTMENTS.
PREPARED ORDERS BY SENDING AND RECEIVING DRESS ORDERS FOR CLIENTS, ACCEPTING PAYMENTS.
REPLENISH INVENTORY BY RESTOCKING THE SALES FLOOR.
RESPONSIBLE FOR BALANCING THE COMPANY’S EARNINGS FOR THE DAY.
JANUARY 2017 – OCTOBER 2018
AVIS BUDGET GROUP — RENTAL SALE AGENT — ORLANDO, FLORIDA
RESPONSIBLE FOR GREETING CLIENTS AS THEY ARRIVE, AS WELL AS ANSWERING THE TELEPHONE.
HANDLED CLIENT QUESTIONS OR COMPLAINTS ABOUT RENTALS, ACCEPTED PAYMENTS, MADE RESERVATIONS AND FILED DOCUMENTS.
RESPONSIBLE FOR ENSURING AN ACCURATE AND EFFICIENT CUSTOMER SERVICE EXPERIENCE.
APRIL 2016 – JANUARY 2017
GREENWAY HYUNDAI — FRONT DESK REPRESENTATIVE — ORLANDO, FLORIDA
RESPONSIBLE FOR ANSWERING PHONE CALLS AND RESPONDING TO CUSTOMER’S QUESTIONS.
PROCESSED CUSTOMER TRANSACTIONS USING VARIOUS METHODS.
RESPONSIBLE FOR PERFORMING ADMINISTRATIVE DUTIES SUCH AS FILE DOCUMENTS, OVERSEEING COMPANY’S BUDGETS, MAKING APPOINTMENTS AND ARRANGING SCHEDULES.
EDUCATION
OBTAINED
HIGH SCHOOL DIPLOMA, ST. CROIX EDUCATIONAL COMPLEX HIGH SCHOOL
Certified Clinical Medical Assistant, Ed2Go online schooling through UCF
ADDITIONAL SKILLS
Multi-tasking, Effective Listener, Remarkable Customer Service Skills, Office Management, Leadership Ability, Self-Confidence, Willingness to Learn, Presentation Skills, Client Relationships, Scheduling, Telephone Skills, Typing, Documentation Skills, Verbal Communication, Written Communication, Dependability, Attention to Detail, Established Punctuality and Reliability, Excellent Physical Stamina to Sit and Stand for Extended Period of Time, Demonstrated Ability to Work Unsupervised, Profound Ability to Read and Interpret Safety Instructions.
REFERENCES
Available Upon Request
Contact this candidate