Tracie T. Neal

**** **** *********** *****, ********, GA 30038 Telephone: 404-***-****

Email: adxo03@r.postjobfree.com

PROFESSIONAL SUMMARY

Strategic and Innovative Human Resource Generalist with the ability to quickly learn and navigate most HRIS platforms. Recognizing the significance of the implementation of essential HR competencies. Understanding that the KSAO’s associated with supporting the agencies structure and strategy are paramount. Proficient in all aspects of HR with a proven ability to identify and implement improvements as well as establishing measurable goals and objectives to create a culture of accountability. Recognizing the importance of aligning HR’s strategy and activities with the organization’s mission, vision and values. Exceptional written and oral communications abilities with ability to multi-tasks. Proficiencies in analyzing and interpreting data, laws, regulations, and rules as they affect the establishment of new policies, procedures, and methods of operation. Extensive interpersonal skills, including recognizing the importance of HR’s position to serve as a cross functional bridge to connect the agency and its stakeholders. A proven and focused individual recognized for enhancing productivity, forward thinking and acute emotional intelligent discernment. Signature Human Resources Qualifications

* PeopleSoft * Recruitment and Retention * Day Force

* ADP *HR Audits * Mergers and Acquisitions

* Benefits * FMLA / ADA * Onboarding

* Risk Management * Accounts Reconciliation * Monthly Financial Reports Professional Development Inner Peace Counseling LLC HR Manager 11/2019-10/2020 Supervisor: Cheryl Gardner Executive Director 404-***-****

Provided daily HR administrative oversight and support in alignment with the agencies strategic goals. As a member of the HR team I successfully helped to build a new foundational infrastructure to include the development and launch of the on-boarding process for new hires, on-boarding materials, tools and checklists to assist new employees by ensuring their needs are met and initial obligations are fulfilled within the first 90 days. Supervised and trained subordinate staff. Initiated agency’s SharePoint site, to include an action item tracker and weekly flow chart. Communicated benefit-related changes and assists employees with questions regarding benefits. Accommodating Employees when necessary according to the American Disabilities Act (ADA). Responsible for insuring employee’s circumstances qualify for Family Medical Leave and explaining parameters. Provided timely updates on critical task. Responsible for auditing accounts payable and account receivable ledgers. Responsible for involuntary payroll deduction, such as tax levies, bankruptcies, child support payments and garnishments. Responsible for creating job descriptions, posting, interviewing and filling vacant positions. Supervised and trained staff. Assisted with resolving any administrative benefits, payroll and leave discrepancies. Completed time reporting and running monthly payroll. Mediated difficult employee relations and/or other interactions as a neutral party. Handled information of confidential nature, including matters relating to personnel, prospective employees and confidential reports. Evaluated potential issues or service needs and formulated strategic responses. Designed (as needed), revised, and communicated HR policies and procedures. Assured agency compliance with all federal, state, and local laws governing employment. Managed the employee’s performance evaluation and career development process.

Georgia Student Finance Authority (GSFA) Business Analyst 09/2018 – 10/2019 Supervisor: Angela Penn, Department Manager 770-***-****

Provided oversight of the life cycle of state issued loans to members participating in the Student Access Loan, MSEE and SEE loan programs. Served as the primary contact for students, representative or advocate and the decision-maker for loan, maintenance and forgiveness. Processed all Forbearance and Deferments received by GSFA to loan accounts in accordance to State of Georgia policies, procedures and regulations. Processed all Loan Forgiveness for Student Access Loans(SAL) and Engineering(MSEE) Loans received by GSFA. Adjusted interest rates and repayment periods in accordance with prime rate, loan status and agency policy and procedures. Approved and awarded monetary service credit to borrowers. Calculated and verified loan cancellation service time and amounts. Interpreted and analyzed reports daily for accuracy and inconsistencies. Updated and adjusted interest rates based on daily loan reports. Validated and processed requested forbearances to loan accounts. Developed project requests in offering procedural change and implementation. Conducted briefings with the Department manager and department supervisor regarding program objectives and methods used. Ordered appropriate archived documents after thoroughly reviewing client records for reconciliation, including the discharge of loans, updating bankruptcy statues as required by GSFA regulations. Researched, analyzed and reported all loan discrepancies to determine if funds were misallocated by accounting. Researched and provided timely explanations of variances. Account Reconciliation as requested by borrower or agency. Reviewed account status in determining claim reversal based upon procedural and federal parameters. Determined deferment eligibility using TANF SNAP or Medicaid awarded benefits. Managed accounts in Bankruptcy statues. Verified all documents and reports used in computation of payments for accuracy and completion.

Seeds of Excellence LLC HR Manager 12/2013 – 08/2018 Supervisor: Joy Grier, Chief Executive Officer 404 -615-6636

Maintained and updated personnel files, assisted with orientation, and interpreted policies for new hires. Scheduled and conducted personnel interviews. Prepared material of a confidential nature, including matters relating to personnel, prospective employees and confidential reports. Responsible for monthly budget including payroll and accounts payable/receivable. Prepared financial reports to establish and/or negotiate payments for services with Third Party Vendors. Ensured that personnel records are maintained in an accurate manner and were in accordance with DHS policy, procedures and regulatory requirements. Responsible for managing the HRIS database. Created new policies and procedures to streamline onboarding and orientation. Assists leadership team with budget formulation. Allocated funding from fiscal budget for employee engagement. Designs programs and policies to cultivate a strong customer service culture in the HR function. Provided administrative support and managed personnel payroll reporting. Responsible for involuntary payroll deduction, such as tax levies, bankruptcies, child support payments and garnishments. Responsible for creating job descriptions, posting, interviewing and filling vacant positions. Supervised and trained staff. Compiled and analyzed data for the purpose of evaluation the effectiveness of the operations according to DHS guidelines. Provided information to be utilized in statistical narrative reports. Effectively communicated orally professionally with all levels of personnel. Assisted with resolving any administrative benefits, payroll and leave discrepancies. Worked efficiently on multiple assignments with competing priorities, to meet weekly and monthly deadlines. Insured all staff entered monthly information in GA Shines and GA Score in a timely manner. Facilitated all annual audits. EDUCATION

Clayton State University Morrow, GA Bachelor of Human Services Clayton State University Morrow GA SHRM Certificate Course (test 5/2021) CERTIFICATIONS, HONORS, & PROFESSIONAL AFFILIATIONS Clayton State University Alumni Association