Catherine A. Sylvester

adxnzx@r.postjobfree.com

215-***-****

Summary: Dedicated professional with customer service and administration experience with excellent communication and organizational skills. Strengths Include: Detail - Oriented Self - Motivated High Energy Effective Interpersonal Skills Proficient in MS, Word, Excel, and Outlook Professional Experience:

LEM Products, Inc. 2022- 2023

Montgomeryville, PA - Customer Service Representative

Answer incoming calls from distributors and customers who are placing orders for durable safety & regulatory tags, labels, pipe markers, safety signs etc.

Reach out to the distributors and customers with the estimated delivery time.

Responsible for responding to an abundance of emails regarding products being ordered and shipped in a timely manner.

Working knowledge in Visual & Vantage systems.

Main Line Trophies/Spike’s Trophies 2021 - 2022

Bryn Mawr, PA – Customer Service Representative

Provide customer service in our busy showroom, taking orders and payments, and developing customer relationships with clients.

Responsible for answering incoming calls including Educational Institutions, Townships, Fire Departments, etc. who would like to place trophy orders for sports and scholar programs.

Responsible for accurately entering and following up on purchase orders. Adding notes, proofreading, entering, and sending orders to our head office.

Responsible for following up, unpacking inventory upon delivery to our showroom and contacting customers to scheduling pick-ups. Vygon USA 2014 - 2021

Lansdale, PA – Customer Service Representative

Managed all invoicing for Arizona and Missouri warehouses.

Responsible for data entry, manage customer orders, including tracking information and answering incoming calls.

Checked item availability for customers and dealt with our sales representatives daily.

Sent out samples of products.

Run end of night reports and invoicing.

Pediatric Dental Associates 2007 - 2014

Ambler, PA – Receptionist

Provided comprehensive administrative support to four dentists and staff, as well as provided caring, sensitive, and professional customer service to patients and their families.

Greeted and registered patients, input patient data, answered busy multi- line phones, scheduled appointments, managed credit card processing and supervised chart management.

Approved patient eligibility and processed claims with various insurance companies.

Home Connects Lending Services (Subsidiary of GMAC) 2002 - 2007 Horsham, PA – Sr. Operations Team Member

Responsible for all aspects of vendor management for operations appraisals which entails proper follow up utilizing various Home Connects ATM applications.

Perform quality control process of all prospective vendors to ensure proper state compliance.

Communicate daily with loan officers.

Recruit and hire vendors primarily those already in the GMAC approved fee panel.

Train new employees on all aspects of the appraisal process, order placement and follow up.

GMAC Mortgage 2000 – 2002

Horsham, PA – Data Integrity Specialist

Responsible for waiving of fees, doing freezes and closes on borrower accounts.

Performed various field changes, extensions and completed charge-off and write-off on borrower accounts.

Payment Processor for Automatic Withdrawal Payments (AWP)

Paid ahead 90+ days, comprised of checking borrower accounts to confirm pay ahead.

GMAC Mortgage 1998 - 2000

Horsham, PA – Sr. Payment Processor

Responsible for entering checks for home equity loans and processing collection checks.

Education: Art Institute of Philadelphia

John W. Hallahan High School

References: Available upon request

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