Tomeka Williams

662-***-**** adxnyl@r.postjobfree.com Southaven, MS 38671

SUMMARY

Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.

SKILLS

Employee Supervision and Motivation

Customer Service

Recruiting and Hiring

Store Merchandising

Cash Management

Staff Supervision

Team Building and Leadership

Store Opening and Closing Procedures

Payroll Management

Multitasking and Organization

EXPERIENCE

Store Manager, Rent A Center, February 2017-Current Memphis, TN

Trained and mentored associates to teach daily tasks and procedures. Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.

Managed inventory tracking and physical inventory counts to minimize loss. Prepared weekly schedules to verify proper floor coverage within fiscal guidelines. Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.

Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.

Strengthened work flow productivity by hiring, managing and developing top talent. Established store tactics and strategies to achieve operational performance and sales goals. Evaluated store performance and incorporated feedback to implement improvement plans. Generated repeat business by responding to customer concerns with friendly and knowledgeable service.

Answered product questions with up-to-date knowledge of sales and promotions. Reviewed customer feedback to make operational improvements and promote satisfaction. Showcased and built visually appealing displays and signs to encourage customers to buy specific products.

Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

PCA, Baptist East Hospital, April 2013-November 2016 Memphis, TN

Helped patients' feel independent and dignified by assisting with activities of daily living

(ADLs).

Completed frequent cleaning and sanitizing to maintain healthy environment for patients. Transported patients between facility rooms and helped move individuals between mobile equipment and beds.

Responded to patient emergencies and physically stressful situations to restore calm or administer treatments.

Monitored, measured and documented patients' vital signs in EMR system. Performed minor housekeeping tasks to keep patient areas clean and sanitized. Assisted nursing staff with diverse care needs of CHF patients. Promoted patient satisfaction by assisting with bathing, dressing and exercising. Responded to bell or light signal calls to assist patients with needs. Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.

Transported patients to other areas of hospital in wheelchairs and gurneys for tests, treatments and therapies.

Identified and reported observations and clinical symptoms to appropriate healthcare professionals, driving timely intervention.

Notified senior staff of patient emergencies to optimize outcomes. Collected biological specimens and packaged for laboratory transport to complete diagnostic tests.

CNA, Comprehensive Hospice, March 2009-April 2013

Olive Branch, MS

Assisted terminally ill patients with bathing, grooming and dressing. Moved patients carefully into different positions to promote better body alignment and comfort.

Measured vital signs, recorded data gathered and provided treatment assistance to nurses. Assisted patients with daily needs, personal hygiene, dressing and facility transfers. Helped patients maintain dignity during difficult times. Supported grieving families by offering listening ear, compassion and kindness. Communicated with patients to determine feelings, need for assistance or social and emotional support.

Documented information in patient charts and communicated status updates to interdisciplinary care team.

Documented and reported observations of patient behavior, complaints or physical symptoms to nurses.

Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.

Provided physical support to assist patients with bathing, dressing and toileting. Turned and repositioned bedridden patients to prevent bedsores. Measured and recorded food and liquid intake and output, reporting changes to medical or nursing staff.

Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds. Planned and served meals and snacks to patients according to prescribed diets. Assisted with lifting patients to move on or off beds, examination tables and surgical tables. Safeguarded patient privacy with strict adherence to HIPAA protocols. Reminded patients to take prescribed medications or nutritional supplements. Shaved and draped patients to prepare for surgery, treatment or examination. EDUCATION AND TRAINING

High School Diploma

North Panola High School, Sardis MS May 1998

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