HONGMEI FAN

Email: adxnya@r.postjobfree.com

Mobile: 973-***-****

LinkedIn: https://www.linkedin.com/in/hongmei-tong-67a443114/ Looking for a Technical Product Manager position in Salesforce or other technology fields. QUALIFICATIONS

● Master Degree in Computer Science

● Certified Scrum Product Manager

● SalesForce Certified Administrator

● SalesForce Certified Advanced Administrator

● SalesForce Certified Platform App Builder

● 20+ years application development/implementation/support management experience

● 7+ years healthcare industry knowledge

● 7+ years Agile Product Management experience

● 10+ years Salesforce business analysis experience

● 10+ years SQL Server DBA experience

● 7+ years programming experience

EXPERIENCE

Verisys Corporation/Aperture Credentialing, LLC Remote Product Manager July 2019 – Present

● Lead a scrum team to continuously develop and enhance Provider Network Relationship Management

(PNRM) Product to meet market requirements and achieve customer satisfaction while leveraging current and emerging technologies on Salesforce cloud platform; Provided technical guidance in product development and applied innovative approaches in technology, marketing and service operations to meet customer's needs

● Lead a scrum team to continuously develop and enhance PNRM integration with Optum Medicaid/Medicare Management Solution (OMMS) solution

● Successfully completed OMMS/PNRM product go-live for Montana State Medicaid Programs in 2021; continuously support MT customer

● Involve in OMMS/PNRM implementation for State of North Carolina UnitedHealth Group, Optum Basking Ridge, NJ

Senior Salesforce Consultant/Product Manager Feb 2016 – July 2019

● Worked on Product Management of Optum Provider Network Relationship Management (PNRM) product for UHC internal and external, government and commercial customers in healthcare industry

● Worked with Optum cross functional teams on development and integration of Optum Medicaid/Medicare Management Solution (OMMS) for State government

● Involved in implementation of Provider Network Relationship Management (PNRM) and Apttus Contract Life Cycle Management solution for UHC Complex Medical Condition in 2016

● Worked on Optum Medicaid/Medicare Management Solution (OMMS) implementation for State of Montana, which went live successfully in 2021

Apex Cloud Consulting New York, NY

Salesforce Consultant June 2015 – Feb 2016

● As a partner consultant, helped client implementation of Salesforce cloud applications. Work included but not limited to requirement gathering, project planning, configuration, development, testing, and deployment

● Performed Salesforce administrative and configuration work Soros Foundations New York, NY

Head of Application/Lead Business Analyst Jan 2012 – Nov 2015

● Worked with Accenture Consulting Company as Head of Application in implementation of Foundation Connect, Grants Management System on Salesforce Cloud platform

● Led implementation of NetSuite Finance and Accounting System on NetSuite Cloud

● Played a Lead Business Analyst role in the implementation of Apttus Contract Life Cycle Management Solution in Salesforce

Open Society Institute New York, NY

Application Development Manager/SQL Server DBA Jan 2001 – Dec 2011

● Managed a development team to support internal business back office from project initiation, planning, requirement gathering, design, development, testing, implementation, support, and enhancement

● Acted as SQL Server DBA to perform database installation, configuration, upgrade, maintenance, backup/restore, integrity and performance monitoring and tuning Senior Programmer Analyst/SQL Server DBA Apr 1996 –Jan 2001

● Developed and supported Grants Management System in Visual Basic and SQL Server to support internal grants giving process

● Developed and supported back office applications in .Net, JavaScript, C#, HTML, and SQL Server for internal purchase and payment request process

● Implemented and supported internal Finance and Accounting System ExecuTech, Inc. New York, NY

Programmer Analyst Jan 1995 – Apr 1996

● Developed and maintained an imaging based full-text search document management system for customers

EDUCATION

CITY UNIVERSITY OF NEW YORK - New York, NY

Master of Computer Science

TONGJI UNIVERSITY - Shanghai, China

Bachelor of Science, Geophysics

OTHER

● Fluent in English, Mandarin, and Cantonese

● Tools: Salesforce Platform, SQL, Tableau, Jira, Azure, AHA, ALM, Confluence, Google Suite, MS Office, Visio, PPT

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