Administrative Assistant Executive
Resume:
SHAWNA THOMPSON
adxnxc@r.postjobfree.com
Attentive and personable Administrative Assistant bringing 20 years of administrative support experience in various office environments.
EXPERIENCE
March 2023 – May 2023
EXECUTIVE ASSISTANT, GUARDIAN FINANCIAL MANAGEMENT
(Contract)
• Welcome clients to the office Assist with appointments & answer/transfer calls
• Maintain office supplies Maintain bulletin board Keep reception / kitchen area clean
• Provide administrative and clerical support including mailing, scanning and copying
• Open, sorts and distributes incoming correspondence
• Assist with marketing Schedule clients and potential clients
• Created and updated physical records and digital files FEBRUARY 2022 – NOVEMBER 2022
ADMINISTRATIVE ASSISTANT, REVERSE MORTGAGE DIVISION, FOR THE VP COMPLIANCE, FINANCE OF AMERICA
(LAID OFF, REVERSE MORTAGE DIVISION SOLD TO ANOTHER BANK)
• Prepared Breach Notifications for Freddie Mac and Fannie Mae
• Reviewed TPO Mortgage Broker Agreements & TPO Broker Addendums for accurate information and modifications
• Create and prepared PowerPoint presentations for monthly remote Compliance meetings MARCH 2014 – AUGUST 2021
ADMINISTRATIVE ASSISTANT CIO DIRECT REPORTS, TRINITY INDUSTRIES CORPORATE OFFICE DALLAS, TX
(LAID OFF DUE TO COVID / Work from home – 2020 / Hybrid – 2021)
• Maintained 5 I.T. managers calendar, voicemail messages, Microsoft Teams.
• Provide receptionist support during work breaks/lunch break
• Developed business plan to support executive travel and offsite engagement needs.
• Tracked weekly expenditures in Concur
• Using Kronos, responsible for weekly approval of Direct Reports and their leadership team.
• Responsible for logistics in relation to new hires, new contractors, floor plan changes, and seating location.
• Perform customer service skills by anticipating, understanding and addressing needs
• Interact with clients, vendors and visitors.
• Provide meeting support as needed (reserve conference rooms, coordinate catering, etc….). 2
• Liaised with executive leaders to solve operational and workflow issues to reduce breakdown in data communication.
• Preparation of company reports and slide presentations DECEMBER 2012 – MARCH 2014
ADMINISTRATIVE ASSISTANT, MONIQUE WOODS
• Prepare and mail Welcome Packets for new homeowners.
• Meter mail and Certified mail preparation for monthly mailers and drop off mailers at post office
• Provide customer service to walk ins
1999 – 2012
EXECUTIVE ASSISTANT, KELLER WILLIAMS REALTY
• Maintained and updated CEO, Regional General Manager, Risk Management and Account Manager Calendar and voicemail messages (maintained all 4 at the same time) and assisted managers with special projects as needed.
• Provide receptionist support during work breaks/lunch break
• Coordinated and setup high-level conference calls, travel arrangements, board and management meetings and special events for top executives.
• Coordinated preparation of company reports and slide presentations for board meetings.
• Interact with clients, vendors, and visitors. Open, sort and distribute incoming correspondence. Perform general clerical duties to include: copying, faxing, mailing, and filing.
• Answer telephones and transfer to appropriate employee. Prepare responses to correspondence containing routine inquiries.
• Created PowerPoint presentations for top executives.
• File and retrieve organizational documents, records and reports.
• Create and modify documents such as invoices, reports, memos, letters using word processing, spreadsheet or other programs.
• Conducted research and compile data and prepare papers for consideration and presentation to the CEO and Regional General Manager. EDUCATION
TEXAS TECH UNIVERSITY
Business Administration and Early Childhood Education SKILLS
• Confidentiality and Data Protection
• Database Entry
• Multitasking and Time Management
• Document and File Management
• Office Equipment Operation
• Strong Organizational Skills
• Microsoft Teams, Windows10, Microsoft Visio,
Outlook, MS Word, MS Excel, MS PowerPoint,
MS Publisher, Adobe
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