Lauren Petrilli

**** ********** ****. ***. *. Whitehall, PA. 18052. adxnx7@r.postjobfree.com. 484-***-****.

Objective

After an unexpected lay-off during the back end of the pandemic, I am looking for an opportunity to reenter the workforce. Seeking a full-time position within an organization that has opportunities for advancement. My extensive customer service, team lead, and hospitality experience will lend itself to many situations in any career. I look forward to explaining how my skill set is transferable to your organization's specific needs.

Experience

A Ca Mia Italian Restaurant, Walnutport PA – 2017-2022 Front end hostess, server, team lead, and in-house trainer.

Successfully worked for a family owned, high volume, Italian restaurant with a Michelin Star Chef Ascertained the knowledge required to be an integral part of this family organization. Trained waitstaff not only in basic serving skills but also in the soft skills needed to ensure 100% customer satisfaction. Answered multi-line phone system set reservations open and closing of restaurant, cash handling procedures informal, liaison between staff and management. Built relationships with customers on every shift. Promoted multiple times during my tenure. Received multiple customer compliments. Serv-safe certified. RAMP certified.

Historic Weaversville Inn Bar and Restaurant, Northampton PA - 2011-2017

Server, Bartender, Character performer

Worked the serving areas of a high-end, five-star restaurant/bar. Worked themed special events in various characters, ensured details were correct to the time-period of the event.

Jessica’s Tearoom, Northampton PA – 2011-2017

Special event manager

The tearoom was located inside Historic Weaversville Inn. Full-service event planning for celebrations ranging from baby showers, bridal showers, receptions and children's princess tea parties. First contact for clients interested in booking special events. Worked with client from initial inquiry to completion. Responsible for staffing, food inventory, decorations, cash handling and all communication between

customers and all staff. Coordinated multiple departments to ensure smooth collaboration for our client’s big day.

Samuel Owens Family Bar & Grill, Coplay, PA – 2008-2011

Back of house lead/cook

Started as a temporary dishwasher and continued to get promoted through all areas of operations at family restaurant. Ended as the kitchen lead and cook Successfully processed the busiest nights including weekends and nights with large parties reserved.

Education

•High school graduate, Northampton, PA

•Colonial Academy, Wind gap PA Specialized degree in culinary arts.

•Serve-safe certified 2009-2012.

•Skills USA District 11 Cooking competition participant 2008.

•RAMP certified 2010-2015.

-PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST-

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