KIRSTEN CORBETT Rancho Cucamonga, CA

909-***-****

adxnwk@r.postjobfree.com

Experienced leader with 15+ years of management expertise driving sales growth, optimizing operations, and leading high- performing teams. Skilled in sales, customer service, inventory control, P&L management, HR, and labor control. Managed teams of 10+ managers and 130+ associates with up to $65M in annual sales. Proficient with a range of business and human resource applications, including Microsoft Office, QuickBooks, Taleo, Oracle, and more. PROJECT MANAGER – Botnari Industries Jan 2023 – Present Currently manage commercial projects for an electrical service provider. Communicate with clients, provide estimates, place bids, compose contracts, schedule and supervise 10 electricians, visit sites, respond to issues, and manage communications. Monitor and follow-up on the profitability of each project, including predictive analysis, revenue, cost, and profit forecasting. GENERAL MANAGER – DKNY Oct 2021 – Aug 2022

Managed every facet of a top-ranked outlet in Ontario, CA, including sales, service, HR, inventory, P&L, and much more. Took over a badly underperforming location, turned it quickly around, and firmly established it as one of the best in the company. Built, developed, and led a team of up to 22 during peak season, including 1 assistant manager.

Drove this location from 8th to 1st in the district (8 locations) on a comprehensive overall performance scorecard

Reversed a severe decline – eliminated a $331,000 sales deficit half way through Q4 2021

Ranked 1st in the district for sales results vs. budget by the end of Q4 – surpassed the sales budget by 30%

Improved from 8th to 2nd in the district for year-over-year sales growth

Increased the customer conversion rate from 9% to 25% (goal: 20%) – improved from 8th to 1st in the district

Ranked in the top 3 in the entire division (300 locations) for customer conversion several times

Increased the customer loyalty registration rate from 50% to 90% (goal: 65%)

Drove this location to 1st in the entire division for women’s gross profit margin (full price: 78%; clearance: 76%)

Earned overwhelming praise from the director (“highest profit margin he has ever seen”)

Raised the omni-channel fulfillment rate from 78% to a near-perfect 98.7% – improved from 8th to 1st in the district

Cut shrink by almost a full percentage point while 4 of the 8 locations were on a high-shrink program

Increased loss prevention audit scores from 70% (failing prior to arrival) to 98% – among the best in the company

Built a strong culture – improved communication, accountability, recognition, and morale

Recruited 2 new assistant managers and 2 key holders externally; promoted 3 top performers internally

Guided the team through a challenging pandemic with fluctuating regulations and escalated customer demands

Chosen to support another location with operations, inventory management, staffing, training, and more

Selected to simultaneously oversee another location during management vacancies and illnesses ASSOCIATE MANAGER – Coach Mar 2018 – Jun 2020

Recruited to oversee every facet of sales management in an 11,000+ square foot, high-profile, high-volume outlet in Ontario that served as a pilot location for new programs and initiatives. Provided direct leadership to 9 assistant managers, 1 acting manager, 90 core associates, and 47 seasonal staff before returning home in June 2020 due to COVID school closures.

Proved instrumental in driving total revenue to $65M – among the highest in the entire company (1400+ locations)

Launched a new customer survey program early in 2019 and immediately outperformed the district

Established strict customer service standards including a 24-hour survey response time and 48-hour follow-up time

Averaged 93% overall customer satisfaction by Q2 2019 (district average: 90%)

Scored 96% on the “satisfaction with sales associate” survey question (district average: 92%)

Drove the average Net Promoter Score to 88% (district average: 77%)

Partnered with other senior managers to plan, coordinate, and execute several in-store VIP events

Piloted/tested several new initiatives including a system to set large business to business client appointments and share product information

Developed a system to measure and track monthly management sales contributions to total revenue

Revised and executed a comprehensive buyer program on an extensive scale, encompassing end-to-end procedures and optimal approaches, that was implemented across the entire organization

Implemented a cross-training program to improve scheduling flexibility and productivity amongst sales, operations and product teams

Identified, developed, and supported the promotion of 3 high-potential associates to management positions AREA SALES MANAGER, ACTING GENERAL MANAGER – Saks Off Fifth March 2016 – Mar 2018 Recruited by the RVP for a senior role in an 11,000+ square foot outlet in Ontario. Oversaw front-end customer service and backroom operations, as well as multiple sales departments. Led a team of 30. Served as acting GM for the final 3 months.

Collaborated with a newly hired general manager to turn around a business that was struggling in virtually every area

Exceeded all expectations in a location that was down in sales (-4%) and traffic (-12%) prior to arrival

Ranked 4th in the region (26 stores) for year-over-year growth – increased sales +12.5% in 2016 and +8% in 2017

Surpassed the sales budget by 3-5% each year while increasing profit 8-10% per year

Improved the customer conversion rate each year – raised the average unit retail by 7% in 2016 and 16% in 2017

Drove omni-channel fulfillment to a consistent 90% or higher – top 3 in the region

Reduced inventory shrink from 2.1% to 1.75% – improved from 18th to 7th in the region

Raised employee satisfaction scores from 72% to 86% – top 5 in the region

Recruited 2 leaders and 40+ core associates externally; promoted 4 top performers internally to leadership roles

Selected to turn around 6 other locations that were below target in operations and visual presentation

Rated as “exceeds expectations” on the 2017 performance review (highest possible rating)

Offered promotions to higher-level roles and higher-profile locations, including Chicago, Hawaii, and Palm Desert STORE MANAGER – Wilson’s Leather Feb 2015 – Mar 2016 Brought to the company to rebuild a broken, bottom-ranked location in Ontario after the entire team was terminated. Hired and trained a new team of 13 in the first week (including 2 assistant managers) and quickly turned the business around.

Drove this location to 1st in the district (8 locations) and top 3 in the region (16 locations) on the overall scorecard

Increased sales by 84% over LY – achieved 155% of the annual sales budget

Ranked 1st in the entire company (110 locations) for year-over-year growth – earned the “President’s Cup”

Created a leadership development program with divisions of responsibility – this rolled out to the entire district ADDITIONAL EXPERIENCE

Worked as a LA County Recurrent Lifeguard and certified Emergency Medical Technician for Los Angeles County Department of Parks and Recreation (10 years); operated emergency vehicles, vessels, served as a Water Safety Instructor, American Red Cross Instructor, and Union Representative while also running a Junior Lifeguard program for 4 years. Active volunteer in the animal rescue community; support a San Bernardino shelter and serve as an emergency responder. EDUCATION & CERTIFICATIONS

Business, Management, and Marketing Studies – California State Polytechnic University, Pomona (3 years) 2023 LinkedIn Certification Courses: Servant Leadership, Project Management Foundations, Emotional Intelligence CPR, First Aid, and Automated Defibrillator Certifications

Contact this candidate