Data Entry Customer Service
Resume:
Phyllis Mills
Hewitt, TX *****
************@*****.***
●Strong work ethic: willing to roll up my sleeves and get done what needs to be accomplished
●Experienced team player who brings enthusiasm and energy to all group efforts
●Able to recognize client needs and meet them
●Demonstrated effective leadership skills
Work Experience
Wireless Specialist
Support Services Group- Waco, Texas
January 2023-Present
●Facilitate retail sales of cellular phones and wireless services to the general public while demonstrating outstanding customer service via inbound and outbound calls
●Identified the needs and issues of the customer and proposed solutions form them
●Taking orders by obtaining and verifying information, collecting payment, then transmitting order to warehouse for delivery
●Keeps equipment operational by following established procedures, reporting malfunctions
●Updated job knowledge by participating in educational opportunities
Rental Assistance Coordinator
Coalitions of Color- Edmonds, WA
May 2021 to October 2021
●Walked clients through the application process
●Communicate directly with and collected documentation from landlords and utility providers
●Data entry and upload documentation into rental assistance data base
●Review leases, rent ledgers, utility bills, direct deposit forms and other documents for completeness and accuracy
●Assess client needs for referral to other non-profit programs
●Develop workflow and communication documents with the staff to make the process as efficient and smooth as possible
●Kept open communication with Community Outreach Manager through status reporting and meeting as needed
●Other duties and tasks as assigned to ensure program success
Enrollment Agent-Manager
IDEMIA - Mount Vernon, WA
September 2019 to May 2021
●TWIC, HME, TSA Pre-checks. FBI Background checks State and CPL Fingerprinting
●Provide superior customer service to internal and external customers
●Perform basic maintenance and troubleshoot issues with fingerprinting and retail equipment, including computer hardware and software
●Verify customer identity and scan documents into database system
●Successfully complete required biometric and data capture processes and paperwork on each customer
●Track processing time for each applicant and ensure applicants are processed in appropriate order
●Perform bio-metric processing to include capturing quality electronic fingerprints, photographs, and signatures to meet or exceed program accuracy standards
●Identify win-win opportunities to provide more products and services in customer service
●Create opportunities to add value to customers through the up-selling retail products (if applicable)
●Adhere to all company and departmental employment policies regarding security and confidentiality to ensure applicant documents/information are always safeguarded
●Adhere to all company and departmental policies relating to Enrollment Center Standards, including adherence to signage. Branding, and employee attire policy
●Performs administrative duties such as time keeping, shift schedules, daily activity reports, card inventory, equipment inventory, submit updated enrollment center photos and requisitioning supplies including troubleshooting and or equipment modifications when necessary
●Represents the company and programs that are supported in a professional and customer service-oriented manner
●Support Customer Service Registration and Reservation activities as necessary
●Monthly travel to Concrete Community Action to administer fingerprints for clients
Receptionist/Case Manager
BHP, Stillaguamish Tribe of Indians - Arlington, WA
July 2017 to December 2018
●Answered multiple phone lines, took calls from patients, family members, physicians, and other hospital staff and external customers
●Scheduled appointments for new and returning patients Reviewed existing patient information in the electronic medical records database to ensure patient demographics were correct Utilized the system to ensure that patient insurance benefits were verified every morning and once monthly for all the patients engaged in the program Spoke with healthcare navigators from the state for the patients who needed extra documentation to reinstate their insurance benefits for services Collection of co-pays for patients with private insurance
●Monitoring of random and confidential breathalyzer urine analysis and hair follicle testing per state contacts
Co-Director/Assistant Director, Tierra Nueva
New Earth Recovery - Mount Vernon, WA
September 2011 to July 2017
●Promoted from Assistant Director to Co-Director within two years
●Advocate for and accompany residents in the legal and social services matters
●Responsible for the intake process of new residents and completion of orientation
●Administered urine analysis for all residents who resided at the Faith House
●Took on essential Director duties during her absence
●Created fundraising campaigns to support the mission and vision of Tierra Nueva
●Helped coordinate program=wide in-house recovery meetings
●Assisted residents with recovery through coaching and facilitating them complete the Genesis Relapse Prevention Process
●Conducted one on one pastoral counseling with residents
●Worked with residents on transitional planning including, but not limited to education, mental health, legal, and debt repayment
●Performed emergency interventions, mediation, crisis management
●Live out the New Earth Recovery vision by building bridges between churches and those in need by writing,teachings,and utilizing supportive volunteers
Program Manager
Volunteers of America - Mount Vernon, WA
March 2007 to March 2008
●Conferred with staff to explain program and individual responsibilities for all functions and phases of the program
●Reviewed reports and records of activities to ensure that progress was being accomplished towards specific program objectives
●Responsible for all human resources activities such as recruiting, interviewing, and selecting qualified candidates for residential caretakers
●Responsible for all human resources activities such as recruiting, interviewing, and selecting qualified candidates for residential caretakers
●Completed training, development of schedules, and ensured corrective action if necessary
●Provided feedback and coaching to all employees
●Evaluated staff job performance and work decisions
●Enforced company policies and procedures
Education
Skagit Valley College Mount Vernon - Mount Vernon, WA
2015 to 2017 Human Services
Biblical Studies Shasta Bible College and Graduate School Redding - Redding, CA
2009 to 2011 Biblical Studies
Contact this candidate