Cindy Torres

Administrative Support Professional

Experienced administrative support professional with over 25 years of industry experience with a major corporation. Ability to manage multiple duties and wear many hats. Seeking a new opportunity to enhance my skills and knowledge in an established industry.

PERSONAL INFO.

Address:

6301 Ferncreek Lane

Fort Worth, Texas 76179

Phone:

214-***-****

Email:

adxnvk@r.postjobfree.com

SOFT SKILLS:

Adaptable

Customer Focused

Detailed Oriented

Disciplined

Ability to Multi-task

Quick Learner

Self Motivated

Strong Research Skills

Flexible and Adapt to

change

Keep in good KPI

standings with

customer.

HARD SKILLS

MS Office Suite,

(2010/2013/2016/Office

365,

Outlook, Gmail, Teams,

Sharepoint

Excel, Word,

Adobe Acrobat DC,

OneNote, Powerpoint,

Oracle, OFSC, Indesign,

and Illustrator. Concur

Layout, Print and Forms

Design, ReqDirect

(Citrix), PC Hardware

including desktops,

Laptops printers

including wide format

and mobile devices.

Document

Management, Security,

Ransomware,

Streamline

• Proactively seeks Customer opporunities

• Schedule customer retention visits for retention of current customers

• Performs customer loyalty visits

• Performs customer delivery follow up calls and promotes Ricoh basic offerings (Example: Training power filters).

• Train on Ricoh and 3rd party devices and solutions offerings including Service Advantage initiatives

• IDs potential sales leads

• Processes sales leads for follow up

• Accounts for all time in designated Ricoh systems

• Performs a full range of defined duties including customer training. While on customer site observes current customer equipment and workflow to identify potential opportunities and presents solutions

• Registered/Verify MyRicoh registrations and assist with updates as needed

• Performed PRE-SALE related activities such as customer demos, site surveys, etc. in support of the inside sales team

• Installed and Sets Print Drivers to Default

• Performed installation and/or training on Ricoh vendor base products/solutions as assigned by Technology Services management and part of TS portfolio (example: RSI Integration & ICE solutions) DMX

• Travel to other areas and overnights stays sometimes required

• Identify and schedule the necessary resources needed to properly address customer's need's

• Create customized curriculum to properly address and train each specific customer and their unique workflow needs.

• Conduct customer training following customized lesson plans and training curriculum on office products solutions (digital systems/software, production print systems/software).

• Provide summary report about status and completion of end-user training to Branch Manager, Sales Manager, or Sales Rep. Provide Application specialists, local technicians and NSSG with details on product limitations as discovered during customer trainings

• Maintain proficiency with KMBS entire digital product line for copying, faxing, scanning, network printing, driver functionality for standard office printing applications.

• Support customer in-house sale presentation/demonstrations, open houses, product launches and sales rep training.

• Travel to other areas and overnight stays sometimes required. Experience

Nov - 2021 Technology Trainer Specialist

Mar - 2022 Ricoh USA, Inc.

13730 Noel Rd. Suite 550

Dallas, Texas 75240

Nov - 2019 Customer Support Representative

Mar - 2021 Konica Minolta Business Solutions

14800 Landmark Blvd.

Dallas, Texas 75254

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Cindy Torres

Administrative Support Professional

• Provided ongoing customer support in fast-paced environment including answering client email, phone, and web-based inquiries.

• Liaison for outside print and marketing vendors to manage and reduce company expenses.

• Managed vacation and coverage calendar for multiple employees. Responsible for reconciling invoices and trusted with large budget to process high dollar transactions and filed expense reports.

• Provided support with graphic design jobs,

• Review of electronic documents approved output for quality and verifying required materials are accurate. Route electronic files to appropriate system. Upon approval entered in ReqDirect database. Researching files and records to locate appropriate documents as requested

• Management of document control archive room. Retrieved documents as needed.

• Inventory control coordinator; order, receive, verify and update systems.

• Backup support for copy center locations. Managed copy and print requests and monitored customer equipment at multiple departments and locations.

• Travel to other areas and overnight stays sometimes required. Dec - 1990 Account Associate/Floater

May - 2005 Several Locations

• Answered phone and email inquiries in a friendly manner creating strong customer relationships.

• Monitored system for equipment issues and resolved quickly. Ordered supplies and maintained inventory control.

• Copy/Print Production/ Mail

References available upon request, thank you!

Dec - 1990 Document Advisor Coordinator

Jan - 2019 Xerox Corporation

631 Southwestern Blvd. Suite. 180

Coppell, Texas 79019

As a Document Advisor Coordinator assisted the lead Document Advisor interface between the Xerox Centralized Print Center and the client, encouraging the use of the program. Assist with the document ordering process including developing expertise on the web ordering requisition processes to educate new users. The role will provided status on documents added to Req Direct to customers and manage the web ordering and inventory application including and obtaining customer approval for document content, inventory replenishment order quantities, and production practices. Conducted directly with users of all levels i.e. Directors, C-Level & VP’s to provide print options to drive savings. Interface with outside commercial offset document vendors, as appropriate, including research, generate quotation requests, obtain cost quotations from vendors and authorize offset production jobs based on the quotations, when and where appropriate. Based on the job requirements, coordinate the completion of the job on-site, or off. Met tight deadlines and understand time issues involved with graphics and offset and on-site production work. Knowledge of digital print production. Experience

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(Cont.) PERSONAL INFO.

Language:

English

Interests:

Work Out/Self Care

Contact this candidate