Jana Saverance

*** *** ******* ******

Palm Harbor, FL 34684

adxnve@r.postjobfree.com

+1-813-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Customer Service Specialist II

TELUS International - North Charleston, SC

October 2017 to February 2023

Receive incoming and place outgoing calls, plus provide assistance to customers for all of their real and imagined needs, while upselling products and services. Customer Service Representative

DIRECTV - Columbia, SC

February 2014 to October 2017

Incoming calls helping our customers with their internet payments, making sure they are on the right plan, including upselling products and services including sport packages. Customer Service Specialist

T-Mobile - Augusta, GA

August 2008 to February 2014

Incoming calls helping our customers with payments. rate plans, technical support while upselling products and services.

Education

Associate's degree in Business Management

University of South Carolina-Aiken - Aiken, SC

May 1978 to September 1980

Skills

● Upselling

● Technical Support

● Help Desk

● Computer Networking

● Negotiation

● Microsoft Windows

● Troubleshooting

● CRM Software

● Desktop Support

● Network Support

● LAN

● Remote Access Software

● VPN

● Linux

● DNS

● WAN

● DHCP

● Sales

● Communication skills

● Customer service

● Data entry

● Phone etiquette

● Analysis skills

● English