Equipment Operator Quality Inspector
Resume:
Alonda Tucker
Senior Credit Specialist - JP Morgan Chase
Haslet, TX 76052
******@*****.***
Alonda Tucker is a Payments Operations Quality Associate II supporting J P Morgan Chase Merchant Services Boarding teams with over 20 years of Corporate, Operations and Warehousing experience. Alonda has held a variety of roles that support her ability to handles complex tasks, maintain compliance standards and develop and grow direct reports. Roles include Machine Room Equipment Operator Manager, Warehouse Department Manager, Quality Analyst and Quality Manager. Alonda enjoys working with numbers and enjoys sharing knowledge. Authorized to work in the US for any employer
Work Experience
Quality Manager
JPMorgan Chase & Co - Fort Worth, TX
November 2020 to Present
Responsible for implementing and executing inspection, testing, and evaluation methods to ensure that processes adhere to company standards. Prepare reports by collecting data on process reviews which are analyzed in detail. Handles both training lines' staff members and additionally, have excellent customer relationship skills. Work closely with a Quality Inspector, ensuring that processes meet all requirements. Senior Credit Specialist
JPMorgan Chase - Fort Worth, TX
December 2018 to November 2020
Perform financial analysis on prospects/clients and undertake credit underwriting and approval process. Grant authorization for an extension of credit to new business relationships, as well as granting extended terms (during marketing specials) for existing customers. Responsible for identifying and reporting suspicious activity to the appropriate unit. Review and quality check merchant applications for new processing services. Provide proper documentation on conversations and actions taken on customer accounts.
Continuous Improvement Partner
JP Morgan Chase
December 2016 to December 2018
Site partner and contact for Continuous Improvement Initiatives. Monitor pipeline of requests submitted to improve work environment. Provide weekly reporting from Access Database on submission and completion counts and percentages. Assign priority to each approved request using MWI Prioritization tool. Create and restructure SOP's to align with Corporate audit requirements and Line of Business goals and objectives. Lead a team of front-line employees from 5 different functional areas to create metrics for presentation at an internal Monthly Production Review. Operations Division Leader- Warehouse
JPMorgan Chase - Fort Worth, TX
December 2013 to December 2018
Manage supply budget of 1.5 million dollars for monthly statement production of 4.3 million customer correspondences. Coordinate and monitor the oversight of 3rd party paper, envelope, ink, and toner vendors. Engage staff to improve current processes and procedures in support of Line of Business Commitment Flow Down, OSHA compliance and safety metrics. Provide oversight to direct report for proper allocation and most efficient use of human resource staff of 20 across 3 shifts. Provide monthly reporting on supply material orders and deliveries including warehousing, vendor management, logistics, production timing, new item creation, pricing and issue resolution. Evaluate performance of human resource through the use of monthly scorecards with metrics that align with JPMC's Performance Dimensions. Responsible for Site Quarterly Physical Security audits and Access reporting. Participated in Employee Engagement committee for engagement initiatives for campus employees. Operations Department Manager
Manual
December 2010 to December 2013
Determine necessary course of action to find solutions to daily production occurrences. Coordinate scheduling during peak processing and urgent ad hoc mailings. Interact with client service managers for specific client needs and requests. Work closely with USPS, FedEx and UPS for coordination of mailing of daily parcel mail. Provide coaching and feedback for succession planning for human resource staff of 16. Operations Supervisor
JPMorgan Chase - Coppell, TX
December 2007 to December 2010
Completed monthly, quarterly and yearly performance evaluations for each direct report. Provide training to ensure that all Standard Operating Procedures were being performed properly. Provided recommendations to management regarding positive changes to make the business more efficient and effective. Completed projects as given by management to enhance overall business and personal skillset. Operations Team Lead
JPMorgan Chase - Coppell, TX
December 2005 to December 2007
Handled scheduling assignments for machine operators. Kept work area organized and staged with product. Monitored team performance on the production floor. Provided reporting to management for daily performance updates and teams' overall daily production. Provided coaching and feedback to ensure all processes and procedures were followed and performance metrics were met. Education
Bachelors of Applied Science in Business
Texas Woman's University
2016
Certifications and Licenses
Forklift Certification
Additional Information
Secret Security Clearance
Microsoft Office Suite
Strong and effective communication
Detail Oriented
Creative Thinking and Problem-Solving Resourcefulness Planning and Organizing
Project Management
Employee Engagement
Analysis and Reporting
Motivating, Building and Coaching Teams
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