NICHELLE ELIZABETH TAYLOR

904-***-**** Wesley Chapel, Florida adxnv5@r.postjobfree.com

https://www.linkedin.com/in/nichelle-t-a8763426/

TALENT ACQUISITION PROFESSIONAL

Talent Acquisition professional with over 20 years of experience in building consultative partnerships with hiring teams and leading with data. Proficient in data driven recruiting metrics, data analytics, data reporting and key performance indicators (KPIs, OKRs and SLAs). Collaborative management style and strong leadership skills help attract, source, hire, and retain the best talent. Proficient in implementing, optimizing, and enabling applicant tracking and CRM systems (Greenhouse, Workday, ICIMS, Taleo, GHR, Peoplesoft, Aventure, Beamery, Untapped, and Handshake). Strong knowledge of social media sourcing, branding, and trending

(Indeed, LinkedIn, Glassdoor, Zip Recruiter, Boolean search strings, GITHUB, Instagram, Twitter, Facebook, ChatGPT & Tik Tok)

EDUCATION & CERTIFICATIONS

• University of North Florida, Jacksonville, FL Completed SPHR Human Resource Management classes (extended studies)

• Università degli Studi di Napoli "Parthenope”, Naples, Italy MBA Legal Studies

• San Diego State University, San Diego, CA BS Business Administration

• University of California Los Angeles, Westwood, CA AS Business Administration

• RACR Elite Recruiter Certification – The Recruiter Academy

• DEI Certification - FSU

PROFESSIONAL EXPERIENCE

Sr. Talent Acquisition Manager, Oportun January 2021 to February 2023

• Meticulously managed the full lifecycle recruitment process, from sourcing to onboarding. Implemented innovative, cost-effective recruiting and sourcing strategies for Technology, Sales, Marketing, Legal, Risk, Finance and Accounting positions across the USA, Mexico, India, and Canada. Exceptional coaching, mentoring, and training equipped the team to respond effectively, efficiently and maximize productivity. Served as the SME on market trends, sourcing resources, recruiting metrics, and reporting tools. Developed and implemented plans to achieve hiring goals. Filled over 1100 requisitions in under 6 months.

• Utilized a data driven approach to identify barriers or blockers and opportunities for continuous process improvement. Implemented metrics (KPIs, OKRs and SLAs), evaluated, audited, and measured recruiter performance and effectiveness. Included important data points such as cost per hire, time-to-fill ratio, open & aging requisitions, source of hire and candidate experience survey scores. Improved time-to-fill ratios from 60 to 30 days by developing an expedited interview process and creating a candidate scorecard rating system through the ATS.

• Built and fostered respected partnerships with business leaders to create and support effective workforce plans. Functioned as change agent for new initiatives. Created documentation for any changes, updates, or enhancements. Served as the Project Manager, progressed the recruiting and sourcing roadmap for enterprise-wide systems. Led the TA/HR projects for the optimization, implementation, integration, and enablement of ATS, CRMS and HRIS applications. Consistently worked to streamline processes, procedures and improve workflows. Worked closely with various departments such as HRBP's, Compensation, Immigration/Legal, Product Development, and L&D to ensure a cohesive and positive candidate experience, aligned with Oportun's core values. Enhanced the onboarding process for new hires by ending all non-automated processes.

• Created a strong pool of highly skilled candidates through unique sourcing techniques

(networking, social media, and employer branding). Spearheaded a complete revamp of Oportun's employer branding. Collaborated with the IT and Design team, redesigned the Oportun Career site creating a more user experience. Developed an electronic candidate survey to collect feedback and improve hiring outcomes. Senior Recruiter Talent Acquisition, HCA Healthcare September 2014-January 2021

• Successfully developed and managed the full lifecycle recruitment of Nursing, Allied and Ancillary positions across the South Atlantic Division.

• Partnered with hiring leaders to explore and implement cost effective recruiting and sourcing strategies to address challenges for difficult and hard to fill positions.

• Built a talent network through targeting, sourcing, and importing passive candidate profiles into Avature CRMS, LinkedIn Recruiter, Indeed and various healthcare job boards, databases, and websites. Worked closely with the facility CNO’s to create a new graduate General Nursing cohort of seventy-five students every quarter. Consulted with the Executive Leadership Team on workforce and succession planning. Functioned as the Brand Ambassador working closely with the marketing department to develop social media recruiting events; onsite or virtual job fairs, college campus recruiting events, meet and greet facility events. Collaborated with HRBP’s to develop New Employee Orientation Programs that focused on the new employee experience.

• Leveraged Taleo applicant tracking system and effectively managed a high volume of requisitions (100-150) and candidates. Achieved best results by following the Joint Commission, AHCA, HCA division guidelines, SLA’s, processes, and SOPs. Meticulously managed the candidate experience, including acknowledgement receipt of every applicant, reviewing and prescreening applicant profiles, scheduling phone or onsite interviews with hiring leaders and interview team. Created detailed job descriptions, accommodated facility tours or department/unit walk-throughs.

• Advised hiring leaders, took part in the candidate selection, and debrief meetings. Supplied information on internal equity and ensured that offers were within the guidelines of HCA’s compensation/hiring policy. Prepared, presented, and negotiated offers. Found opportunities for process improvements, worked with the TA team to streamline recruiting functions, close gaps, breakdown barriers and blockers.

Sr. HR Consultant/HR Account Manager, Recruitment Manager Fortune Business Solutions - Versatile Concepts December 2005 to July 2014

• Provided and maintained superior customer service for over 150 client accounts with over 3500 employees in the Southeast region. Ensured client satisfaction and delivery of world class HR consulting, benefits administration, employee compensation and payroll services to various companies in the private, public, union/nonunion environments.

• Demonstrated an elevated level of ability with HR best practices and employment laws. Aided clients with understanding and interpreting employment laws, defining, and implementing internal policies and proper documentation. Responsible for ensuring that every client followed Federal, State, and local labor laws (EEO, OSHA, FLSA, WC, FMLA, ADA, ACA) conducted HR audits and needs assessments.

• Conducted onsite and web training on sexual harassment & discrimination, diversity training, hiring processes, proper documentation of disciplinary actions, and checked termination stages.

• Worked with Business Development Managers to obtain new clients. Helped clients with recruitment and retention by outlining the full lifecycle recruiting and sourcing strategies and workflow processes. Collaborated with hiring managers to understand position requirements. Filled positions in manufacturing & engineering, banking, finance, accounting, healthcare, and information technology industry.

• Provided clients with metrics that measured retention and turnover rates, time to fill position ratios and cost of hire. Produced ad hoc reports. Managed employee relations, created employee handbooks, and maintained HR policies and procedures. COMPETENTIES & SKILLS

• Proficient in Microsoft Office – Word, Excel, PowerPoint, Outlook, Teams, Project Management, SQL, Power BI, Tableau, Smartsheets, DACI modeling, Coda, Confluence, SharePoint, Oracle Workforce HCM, Lawson, Paychex, TLO, Cognos, Intuit EASY ACCT, HR Pyramid, BrassRing, Reynolds & Reynolds, ADP PC Payroll, E-time, Ceredian, Kronos, Time Force, Time America, Client Profiles, SAP, Zoom, Slack, and Salesforce. Strong knowledge in sourcing, screening, interviewing, negotiating, and closing. Fluent in Spanish and Italian

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