Anthony, Maryland, Lagos.

080******** adxnut@r.postjobfree.com

NNAJIOFOR, OBIANUJUNWA

PROFILE

A focused graduate of Microbiology with over 2 years experience in customer service relations with a proven track record of delivering exceptional service to customers in fast-paced environments. Skilled in conflict resolution, problem solving, and building positive customer relationships. excellent verbal and written communication skills with a friendly and patient demeanor. Committed to providing a seamless and personalized customer experience.

CORE COMPETENCIES

• Teamwork • Effective Management Skills • Good Time Management

• Written and Verbal Skills • Relationship Management • Microsoft Office Suite

• Customer Service Relations • Interpersonal Relationship Skills • Multi-tasking

• Attention to Details • Organization Skills • Problem Solving PROFESSIONAL EXPERIENCE

ACHIEVING GREATNESS LTD, LAGOS Customer Service Rep. 2021 - 2023

• Monitored front desk lobby reception area

• Answering incoming and making outgoing calls.

• Receive payments through various methods ( Cash, Online payment, Pos transactions)

• Issuing Invoices and Bills to clients through various channels( In person and via Mail)

• Answering Questions and Handling complaints from clients regarding bills

• Reporting on activity to upper management

NETFAME MARKETING AND MEDIA, IKEJA, LAGOS Front Desk Officer 2019 - 2021 Key Responsibilities and Achievements:

• Delivered overarching front desk support- including attending to clients, resolving issues/complaints, maintaining visitor logs, answering phones and redirecting/keeping messages.

• Demonstrated proficiency in Microsoft word, Excel and Power Point and also in multitasking within a fast paced environment.

• Prepared outgoing mails by drafting correspondence, monitoring office supplies, expenses and cost and placing orders when necessary. OAK HOSPITAL, LAGOS Laboratory Technician 2018

Key Responsibilities and Achievements:

• Verified collection orders and communicated discrepancies to nurses.

• Cleaned and sterilized lab area, tools and equipment.

• Helped in routine sensitization of patients especially during antenatal, and phlebotomy.

• Stringently followed laboratory protocols, sanitation standards, and testing procedures.

• Prepared chemical solutions, reagents, and specimens for microscopic examination; performed laboratory tests; analyzed and report findings and investigated unusual results and discrepancies. GBAGADA GENERAL HOSPITAL, LAGOS Laboratory Technician 2017 Key Responsibilities and Achievements:

• Assisted hospital physicians in the diagnosis and treatment of illnesses, injuries and medical conditions by providing clinical testing and specimen analysis.

• Prepared chemical solutions, reagents, and specimens for microscopic examination; performed laboratory tests; analyzed and report findings and investigated unusual results and discrepancies.

• Expedited critical testing results without compromising sample validity or quality assurance.

• Helped in routine sensitization of patients especially during antenatal, and phlebotomy.

• Performed laboratory analyses to provide data for diagnosis, treatment, and prevention of disease.

• Stringently followed laboratory protocols, sanitation standards, and testing procedures. EDUCATION AND CERTIFICATIONS

B.Sc.: Second Class Upper Division in Microbiology 2019 Covenant University, Ogun State.

Diploma in Leadership Development. 2019

African Leadership Development Centre, Ogun State. Senior Secondary School Certificate. 2015

Methodist Girls High School, Lagos State

GENERAL SKILLS AND COMPETENCIES

• Achieving goals, creative/strategic thinking and problem solving.

• Ability to communicate effectively and build relationships with clients and colleagues.

• Adaptability and networking.

PERSONAL INFORMATION

Sex: Female / Date of Birth: 23RD of March, 1997 / Marital Status: Single REFERENCES

Provided on Request

Contact this candidate