Objective: IT Project Manager

PROFESSIONAL SUMMARY

Professional with +20 years’ experience delivering CRM and BI solutions, architecture, solution design, implementation, training and support.

Expertise in solving problems, transforming low outcomes teams/areas in productive and performing ones, stablishing processes and actions in short and long-term. New platforms and solution high learning skill in order to learn and implement. Result-driven and focus on customer.

International experience leading teams onsite or remotely for LATAM, USA, Central America, India and Japan.

Project management

oExperience in managing projects of low and high complexity, performing gap analysis, process improvement, budget, scope, timeline, resource and risk management, waterfall and hybrid (agile) project life-cycle adopting best techniques of each, making use of Kanban and Scrum methods. Conflict resolution and crises management. Strategic planning aligned with business needs. International experience leading cross-functional and multi-cultural teams, performing coach, mentoring and personal development.

Computer expertise

oExperience in integrating platforms: Mainframe, WebServices, APIs, RESTFul, WDSL, e-Commerce, CTI, IVR, PBX, Predictive Dialers, Authentication servers (LDAP/Active Directory), as well as advanced knowledge in databases: Oracle, SQL Server, DB2, MySQL, Sybase, Postgres and MongoDB (Non-SQL) being able to perform data modeling, performance and SQL.

oTechnical expertise in programming using: C++, Java, Javascript, NodeJS, Visual Basic.

Business

oExpertise in providing CRM solution for sales, service and campaign management, working integrated or independently. BI implementations experience: data modeling, warehouses, datamart, building dashboards, clustering and trending reports generation. Campaign solution creation and administration, segmenting and monitoring results translating to KPIs.

oDigital solution implementation and management, Google Ads, Analytics, social media, SEO, campaign, payment gateways integration, fraud protection and shipping.

oIndustry solution for Contact Centers, Banking, Assurances, Industries, Retail and e-Commerce.

IDIOMS

English – Fluent/Proficiency

Spanish - Fluent

EDUCATION

FUNDAÇÃO GETÚLIO VARGAS, São Paulo, SP – MBA, DIGITAL MARKETING, September 2016

UNIVERSIDADE ANHEMBI MORUMBI, São Paulo, SP – GRADUATION, Marketing, 2014

FACULDADE LEONARDO DA VINCI, São Paulo, SP – GRADUATION, Computer Science, 1996

CERTIFICATIONS

DASM – Disciplined Agile Scrum Master, PMI – Jun/2022

PMP – Project Management Professional, PMI – Jul/2019

PMI-ACP – Agile Certified Practioner, PMI – Apr/2020

Salesforce Admin, Salesforce – Dec/2020

PROFESSIONAL EXPERIENCE

02/2023 – Actual Verticurl – WPP Company

(Martech company)

Sr Project Manager

…

05/2021 – 02/2023 Avenue Code

Project Manager

Responsible for managing a portifolio of projects, AMS with about 14 squads, in a total of 100 people management, providing performance reviews, career development, staff calls, 1:1’s, recruiting, hiring, on-boarding, talent attrition resolution.

Experience leading cross functional agile teams using appropriate measures and KPIs to validate and report on software quality and ensuring quality is driven into the development process from requirements definition through to delivery.

Continuos improvement for the current model and methods, performing a cultural transformation with the customer and the team, bringing project techniques and approaches according to projects deliver needs.

Managing several demands, portfolio planning, forecasts and updates across the C-Levels and facilitating demand aggregation and prioritization of activities, sharing of resources and expertise for projects and support.

Project Management initiative to build single view of project forecasting and revenue solution, using a BI approach in Data Studio tool.

07/2020 – 05/2021 Kolekto Tecnologia

IT Project Manager

Responsible for management and projects delivery, making use of predictive and agile (Kanban, scrum) approaches, acting on delivery planning, scope definition or backlog with deliverables and acceptance criteria, quality, risks and communication management. Cross-functional team management, acting nationally and internationally (LATAM) managing projects using Salesforce solution for automotive and assurance industries.

05/2020 – actual PMI Chapter São Paulo

Volunteer IT Boarder

Helping PMI Chapter providing solution to assist all volunteers and students with project management related. Involved in Digital Transformation projects, CRM (Salesforce), Portal, LGPD, applying Project Management techniques and Agile methods.

09/2017 – 05/2020 CHOOSE JOIAS

(E-commerce store)

IT & Digital Marketing Manager

Serving as an executive manager to implement technology park aligned with company digital needs, implementing cloud solutions to run the e-commerce business, implementing high availability and performing platform.

Business development, partner and customer management and negotiation, marketplaces, development of e-mail, social media and ads campaigns. Branding development.

Full e-commerce business development and implementation end-to-end, integration and business improvement, leading direct and indirect teams, managing product enhancements.

Project management, using agile methodology Kanban and continued improvement, responsible for APIs development to integrate products to marketplaces, based on JavaScript, HTML5, NodeJS, MongoDB, MySQL and Postgres.

11/2011 – 11/2017 INFOR GLOBAL SOFTWARE – Report to Atlanta, GA

(Multinational Softwares of CRM)

Project Manager

Project management of low and/or high complexity technical and whole business interface, stakeholder management. Sales support to build solution proposals for CRM/ERP/BI.

Responsible for conducting status, presentation and scope definition meetings with business and senior leadership. Managed conflicts, negotiation, managed costs, timeline, scope and budget. Created project plans, implementation strategies and performed risk management. Using project methodologies combining Waterfall and Agile techniques according to project needs.

Managed CRM project solution for 48.000 users, involving CRM Analytics and Campaign (BI), Operational and Collaborative, using whole Epiphany product suite, bring CRM culture for customer organization and unifying customer database and 150 corporation legacy systems for a 360o. customer view.

Leadership cross-functional teams onsite and remotely, generated KPI indicators and contract deadlines accomplishment.

Responsible for reorganizing 24x7 support during project implementation, reverting negative perform and penalties to customer satisfaction levels, remodeling and implementing support processes, increasing KPIs numbers and quality and reducing backlog.

04/2004 – 11/2011 SONY LATIN AMERICA – Miami, FL

(Multinational Electronics Products Manufacture)

CRM Leader and Specialist

Responsible for leading, supporting and developing whole CRM Operational platform and management enhancements for CRM Analytical and collaborative, maximizing business utilization, improving best practice and generating efficient solutions for Latin America region.

New Projects coordination, scope definition, resources management, execution, testing, implementation and costs control.

Contributed for transformation of product-driven view to customer-driven view making use of CRM concepts and facilitating results extraction.

Responsible for raising company needs throughout businesses areas to enhance and solution development.

10/1998 – 03/2004 MITSUCON TECNOLOGIA S/A – São Paulo, SP

(Multinational CRM products commercialization and Consulting provider)

Senior CRM Analyst

Responsible for developing Helpdesk area and CRM solutions for customers and local development teams.

Helpdesk team management to provide support for the many CRM products commercialized in the company, acting internationally with partnerships.

Implementing CRM and BI solutions for financial institutions, assurances, energy providers, telecommunications, Call Centers, etc.

COMPLEMENTARY BACKGROUND

Caroli.org – Lean Inception certificate – Out/2022

PMI Disciplined Agile Scrum Master Prep course – Mai/2022

K2 Partnering – Salesforce CRM – Mar/2020

Instituto Profissional de Coach – Life & Professional Coaching – Out/2019

PMI Agile Certified Practitioner Prep course – Set/2019

PMI Project Management Professional Prep course – Mar/2019

Udemy – Web Moderno – Dez/2018

Infor – Implementing Project Management Lifecycle – 32 PDU’s

Infor – Managing Projects – Basic Workshop – 32 PDU’s

Infor Skillsoft – Project Requirements And Defining Scope

Infor Skillsoft – Creating Your Own Leadership Development Plan

International Institute For Learning – Lead Cross Cultural Virtual Teams – 12 PDU’s

International Institute For Learning – Managing Multiples Projects/White Belt – 24 PDU’s

International Institute For Learning – Project Management Fundamental – 12 – PDU’s

SSAGlobal (United States) – Epiphany (CRM)

Global Code – Java Intensive training

Avaya – Predictive Dialing

IEX Tekelec Company (United States) – Work Force Management

Impacta Tecnologia – Visual Basic 4 and Java

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