Service Representative Data Entry

Rita Quiros Alcalá

Middelburg, Florida ***** 787-***-**** adxntv@r.postjobfree.com

Professional Summary

Diligent Office Manager with multifaceted administrative abilities and proficiency in Microsoft Office Software. Handles high work volumes and maintains frequent customer contact with calm and professional approach. Decisive in managing routine clerical needs and working accurately with minimal oversight to handle files, correspondence, and data entry. Competent medical billing professional manages busy medical office and delivers excellent customer service to patients. Reliable and competent Medical Billing professional with exceptional data entry and customer service skills. Experienced Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills

Spreadsheet management

Multi-line phone proficiency

50 WPM typing speed

Business administration

Administrative support

Invoice Processing

Bilingual

Office administration

Complaint resolution

Medical terminology knowledge

Creative problem solving

POS systems expert

Billing

Work History

Office Worker, 08/2021 - 08/2022

MCS Healthcare Holdings – Hato Rey, Puerto Rico

Maintained digital and physical files for projects, business records and customer accounts.

Produced high-quality communications for internal and external use.

Provided clerical support, addressing routine and special requirements.

Ordered and restocked office supplies to keep staff efficient and on-task.

Uploaded new invoices and input contract terms.

Offered superior guest relations by greeting and guiding visitors to appointments and staff members.

Provided primary customer support to internal and external customers.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Eligibility Worker, 07/2013 - 12/2021

NeoMed Center – Trujillo Alto, Puerto Rico

Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.

Educated patients on eligibility and affordability options by offering insightful information.

Scheduled appointments with applicants to gather information and explain benefits processes.

Communicated with people from various cultures and backgrounds on application process.

Assessed information gleaned from interviews, educational and medical records, consultation with other professionals and diagnostic evaluations to identify clients' abilities, needs and eligibility for services.

Carried out day-to-day duties accurately and efficiently.

Used coordination and planning skills to achieve results according to schedule.

Prepared variety of different written communications, reports, and documents.

Medical Billing Specialist, 02/2013 - 06/2013

Chiropractor Clinic Laguna Garden – Carolina, Puerto Rico

Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.

Reviewed patient records, identified medical codes, and created invoices for billing purposes.

Prepared billing statements for patients and verified correct diagnostic coding.

Communicated with insurance providers to resolve denied claims and resubmitted.

Determined prior authorizations for medication and outpatient procedures.

Communicated with patients for unpaid claims for HMO, PPO and private accounts and delivered friendly follow-up calls for proper payments to contracts.

Identified and resolved patient billing and payment issues.

Communicated effectively and extensively with other departments to resolve claims issues.

Precisely evaluated and verified benefits and eligibility.

Located errors and promptly refiled rejected claims.

Filed and updated patient information and medical records.

Administrative Assistant, 02/2011 - 02/2013

Municipal Agency of Employment Opportunities – Carolina, Puerto Rico

Answered multi-line phone system, routing calls, delivering messages to staff, and greeting visitors.

Managed incoming correspondence to enhance employee performance and reduce time spent on processing and responding.

Offered technical support and troubleshot issues to enhance office productivity.

Edited documents to improve accuracy of language, flow, and readability.

Monitored office calendars to plan meetings, activities, and travel to maximize productivity.

Education

Bachelor of Arts: Criminal Justice, In progress.

National College - Online

Associate of Arts: Medical Secretary with Word Processing, 02/2011

Banking And Commerce Institute - Carolina, Puerto Rico

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