Professional Summary

Senior administrative professional with more than 20 years of experience in office management, accounts payables / receivables, data entry, transcription, order processing, problem solving, freight coordination and inventory management. Strong organizational, communication and customer service skills. Typing Speed 75 words per minute (WPM).

Work Experience

Elegant Limousine and Transportation

Data Entry Clerk, July 2022 – present

Maintain database by entering new and updated customer and account information (Invoices).

Prepare source data for computer entry by compiling and sorting information.

Establish entry priorities.

Process customer and account source documents by reviewing data for deficiencies.

Worldwide Plastics, a subsidiary of Orora North America

Senior Order Processor, July 2014 – Aug 2021

Initiate customer orders as a power user of Sunquest Order Processing and Inventory system.

Process numerous orders per day by email or phone for both internal (national and international) and external customers.

Coordinate directly with freight carriers to include shipping, pricing, and scheduling customer pick up when necessary.

Work with warehousing staff to confirm order fulfillment and reconcile orders to inventory.

Answer multiple-line phone system, manage customer service requests, and direct calls as necessary.

Worldwide Plastics

Office Manager and Order processor, 1999 – July 2014

Managed both administrative and warehouse staff.

Initiated customer orders received by email or phone using Peachtree.

Responsible for accuracy of orders taken and customer billing.

Called customers as required to resolve disputes, establish expected payment dates, and remove hurdles to payment.

Placed orders for proprietary products from manufacturer as needed.

Coordinated order fulfillment with on-site warehouse staff.

Coordinated directly with freight carriers to include shipping, pricing, and scheduling customer pick up when necessary.

Processed accounts payables/receivables and payroll using Peachtree.

Court Reporter

Freelance Court Reporter (1099), 1985 – 1999

Participated in court proceedings and depositions capturing dialogue at an average of 225 WPM (stenograph) with high accuracy.

Created verbatim transcripts of court proceedings and depositions to ensure complete, accurate and secured legal records.

Issued subpoenas.

Education

San Antonio Community College

Austin School of Court Reporting

Additional Skills and Certifications

Proficient in 10-Key testing at 11,000 KPH

Peachtree

Sunquest Ordering and Inventory System

Microsoft Word

Fluent in Conversational Spanish

CSR – Certified Court Reporter

Notary Public

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