Data Entry Administrative Assistant
Resume:
PROFESSIONAL SUMMARY
Dedicated individual with years of experience in different field and industries. Always eager to learn and willing to try new challenges. Excellent interpersonal skills, analytical thinking, research, problem solving and time management skills. Seeking new opportunities to continue growing and learning. EXPERIENCE PMS / CRM SPECIALIST, 12/2021 - 05/2023 Lodgewell, Austin, United States
• Navigated internal database to execute tasks quickly and efficiently.
• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.
• Reviewed submitted complaints and prioritized responses by submission time or other factors.
• De-escalated negative correspondence to achieve positive outcome.
• Processed payments for clients and created invoices for outstanding balances.
• Gave clients information about available products and services to build awareness.
• Maintained working knowledge of available products and services for enhanced customer service.
• Met demands of high-volume customer enquiries and exceeded performance targets.
• Collected and updated accurate customer information to generate meaningful insights.
• Assisting and advising customers who may be choosing from a variety of travel options
• Making reservations for customers based on their various requirements and budgetary allowances
• Helping plan travel itineraries by suggesting local tourist attractions and places of interest
• Processing payments and sending confirmation details to customers
• Sorting out any issues that may arise with bookings or reservations
• Answering any questions customers might have about the reservation process CRM MANAGER / LEADS AND DATABASE, 07/2022 - 09/2022 Mile High Property Bros, Denver, United States
• Leveraged CRM software mastery to track client metrics and coordinate follow- ups.
Baguio City, Philippines 2600
adxnq6@r.postjobfree.com
ALBERT GANO JR
• Collaborated with cross-functional teams to build and enhance comprehensive customer relationship strategy.
• Prepared reports and presentations detailing business development activities and outlining new initiatives.
• Initiated marketing campaigns to increase brand awareness and grow customer base.
• Developed and implemented customer promotions and retention programs to increase revenue.
• Built and nurtured profitable client contact networks, aiding instant growth delivery against KPIs.
• Forged committed client relationships, understanding strategy, opportunities and risks to deliver productive, profitable partnerships.
• Supported development and delivery of CRM marketing strategy with focus on email marketing calendar and campaign delivery.
• Monitored customer interactions, liaising with customer relationship team to drive exceptional service delivery.
GUEST MANAGER / PMS MANAGEMENT, 05/2020 - 12/2021
Opulent Living UK, Birmingham, United Kingdom
• Ensured customer service stayed excellent, attentive and helpful by proactively going the extra mile to assist customer needs.
• Maintained excellent customer satisfaction by assisting and helping them with any questions, stock queries and complaints.
• Promoted company loyalty schemes proactively to customers throughout transactions to encourage sign-ups and repeat purchases.
• Reviewed priorities and assignments at start of every shift to meet managements daily goals and targets.
• Kept CRM system up to date, recording customer inquiries, complaints and preferences to provide consistent and always improving customer experience.
• Maintained excellent customer relationships by efficiently solving queries, complaints and issues.
• Built and maintained strong working relationships with colleagues, assisting each other to solve customer queries.
• Manage the messages and emails for the guests and ensure they are delivered safely
• Manage the services for the guests such as valets, check-out procedures, luggage handling, pick and drop services, etc efficiently
• Ensure the Front Desk office staff is available all the time for assistance
• Supervise and coordinate the arrival and departures of the special guests and VIP guests
TOURISM INSTRUCTOR, 09/2019 - 12/2019
Canadian Tourism and Hospitality Institute
• Coordinate and maintain standards of excellence for the program
• Utilize the student management system to enter grades, attendance, and student correspondence
• Provide guidance and assistance with student issues as they relate to the classroom
• Be responsible for the implementation of lesson plans
• Discuss all curriculum concerns and revisions with the instructional team.. VIRTUAL ASSISTANT / CUSTOMER SUPPORT, 10/2017 - 08/2018 Smithlom & Co
• Prepare customer records and order requests
• Pricing and Listing
• Respond to emails and phone calls
• Schedule meetings
• Managing contact list
• Prepare customer spreadsheets and keep online records
• Organize managers calendars
• Performing market research
• Address employee's administrative queries
• Data entry and Database management.
HR ADMIN, 10/2014 - 03/2017
SITEL Baguio, Baguio City, Philippines
• Assists with preparing and maintaining accurate records, files and reports
• Being actively involved in recruitment by preparing job descriptions, posting ads and managing the hiring process
• Supports administration of HR policies, processes and procedures
• Assists the local HR team in delivery of overall responsibilities
• Train, mentor and assist in the development of others
• Supports management and all associates within the site. CO-OWNER AND MANAGER, 09/2009 - 05/2011
Hideout internet cafe, Baguio City, Philippines
• Serving customers with a sincere and warm approach
• Help customers with the use of computers and applications
• Respond to customers who encounter error messages from accessing sites, emailing, or downloading content
• Monitor use of computers to ensure compliance with café policies and applicable laws and regulations
• Troubleshoot hardware, terminals, software, and connectivity issues
• Track customers' time at the computer server.
EVENTS ASSISTANT & COORDINATOR, 08/2008 - 07/2010
Baguio Summer Place Hotel, Baguio City, Philippines
• Assist Head of Events in creating event concept and designing project plan
• Source out outside providers, subcontractors, vendors/suppliers to ensure low cost and higher quality of service
• Liaise with resource speakers, performers, and participants so that all elements for an event are organized and accounted for
• Coordinate with Property Custodian with regard to logistics, materials, equipment, catering, audio-visual, security, and rental needs for all events
• Draft sponsorship letters and sponsorship packages
• Assist in obtaining sponsorship arrangements to subsidize event expenses
• Coordinate all aspects of the event on a scheduled delivery day. INTERNET CAFE ATTENDANT, 02/2006 - 06/2008
Cyberspace cafe, Baguio City, Philippines
• Serving customers with a sincere and warm approach
• Help customers with the use of computers and applications
• Respond to customers who encounter error messages from accessing sites, emailing, or downloading content
• Monitor use of computers to ensure compliance with café policies and applicable laws and regulations
• Troubleshoot hardware, terminals, software, and connectivity issues • Track customers' time at the computer server.
EDUCATION University of Baguio, Baguio City, BEN, May, 2019 Bachelor's degree: International Tourism Management University of the Southern Philippines, Cebu Cit
Associate degree: Office Administration
y, CEB, 2013
CORE
QUALIFICATIONS
• Training and development
• Exceptional communicator
• Business development
• Google Workspace
• Hiring management
• Dispute resolution
• Business administration
• Customer and staff support
• Account management
• Mediation expertise
• New Employee Orientation
• Interpersonal communications
• Data entry
• Complaint resolution
• Problem-solving
• Multilingual
CHARACTER
REFERENCE
1. Eli Schmidt, Mile High Property Bros
adxnq6@r.postjobfree.com
2. Eliot Godley, Opulent Living UK
www.linkedin.com/in/eliotgodley
3. Marlee Hodess, Lodgewell
adxnq6@r.postjobfree.com
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