STEPHANIE DAVILA

adxnq1@r.postjobfree.com / C: 475-***-****

Shelton, CT 06484

SUMMARY

Patient-oriented Medical Receptionist with strong attention to detail, professional telephone etiquette and organization skills. Organized with the ability to readily adapt to changing environments and demands.

Administrative assistant experience supporting mulitiple physicians in busy medical facility. Expertise includes verifying insurance coverage, records reviews and schedule maintenance.

Self-motivated Medical Records Assistant with expertise in scanning and indexing medical records to correct chart. Team player with pleasant attitude and desire to help in any capacity.

SKILLS

50 WPM typing speed

Professional phone etiquette

Works well under pressure

Appointment setting

Medical terminology

Office support (phones, faxing, filing)

Strong Medical terminology

Front desk operations

Referral verification

HIPAA guidelines

Technologically savvy

Proficient in Kronos

Records maintenance

Telephone etiquette

Patient callbacks

Records management

Organization

Customer service

MS Office

Relationship development

Communications

Team building

Business operations

Operational improvement

Planning and coordination

Problem resolution

Administrative support

Insurance billing

Inventory management

EXPERIENCE

Waitress Supervisor / The Pinner - Bridgeport, CT 08/2014 - 01/2015

Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware.

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.

Collaborated with host, bus person and cook to efficiently serve food and beverage options.

Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.

Calculated charges, issued table checks and collected payments from customers.

Designed schedules for [Number] front of house employees, adapting schedules based on seasons, days and employee availability.

Medical Receptionist / Dr. Grace Kim Infectious Disease - Bridgeport, United States, CT 12/2012 - 06/2013

Managed a multi-line phone system

Verified patients' eligibility and claims status with insurance agencies

Determined prior authorizations for medication and outpatient procedures

Updated group medical records and technical library to support smooth office operations.

Maximized office efficiency by answering more than 50+ incoming calls per day to provide office information and transfer calls to desired personal.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Infectious Disease office with 1 provider.

Prepared and sent financial statements to support bookkeeping functions.

Compiled physical and digital paperwork to meet business and patient needs, including charts, reports and correspondence.

Interviewed patients to collect medical information and insurance details.

Pleasantly greeted each patient and offered the desk sheet for easy sign-in.

Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date

Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.

Handled all office supply ordering including ink cartridges, toner and paper

Set up appointments for physician visits and procedures using calendar software.

Answered multi-line phone system and directed callers to requested personnel and departments.

Observed strict HIPAA guidelines at all times according to company policy.

Straightened up the waiting room so that it remained neat and organized.

Medical Secretary / St. Vincent's Medical Center - Bridgeport, United States, CT 09/2008 - 10/2012

Answered and quickly redirected phone calls

Assisted in the maintenance of medical charts and EMR (filing, test results, discharge and home care forms)

Transcribed doctors orders into the EMR system efficiently and without errors.

Created and maintained accurate and confidential patient files.

Managed medical supply inventory, insurance records, patient charts and company files using online tracking system.

Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services on a busy Cardiac floor with a number of providers.

Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnoses.

Answered numerous daily phone calls to schedule appointments and address patient inquiries.

Maintained office supplies inventory by checking stock and ordering new supplies as needed.

Called patients to schedule appointments, consistently double-checking information and availability.

Teacher Assistant / CCC YMCA of Bridgeport - Bridgeport, United States, CT 09/2005 - 03/2008

Assisted teacher with children ages 6 weeks - 5 years old.

Maintained a healthy environment.

Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.

Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.

Prepared lesson materials and visual aids to reinforce lesson concepts.

Cleaned and organized classrooms, materials and supplies to support maximum efficiency.

Assisted teachers with instruction and provided clerical support for diverse needs.

Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.

EDUCATION AND TRAINING

Emmett O'Brien Technical - Ansonia, CT, United States 2004

High School Diploma

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