Amy Rawlings
*** *. **** ****** ******, TX ***** ****.********@*****.*** 817-***-****
Objective
Energetic, self-motivated individual, looking to utilize my skills and knowledge to create a successful work environment within a payroll and human resources position.
Qualifications Summary
Highly personable professional with five years of experience as a business office manager who was also responsible for payroll and human resources. Served as primary contact between the business, personnel, clients, sales, and vendors. Maintains excellent written and verbal communication skills, shows honesty and integrity, and demonstrates exceptional problem resolution abilities. Skilled at learning new concepts quickly, working well under pressure and communicating ideas clearly and effectively.
Human resources experience including hiring staff, employee relations, performance management, and enforcing all aspects of company policies and practices
Payroll specialist experience for 150+ employees managing all aspects of company’s payroll
Proficient with Ultipro, Kronos, ADP, Quickbooks, American HealthTech, and Microsoft Office products including Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, and Microsoft Outlook
Professional Experience
CAREGIVER LTC – Fort Worth, Texas February 2022 to May 2023
Payroll Coordinator
Responsible for handling all payroll related functions of the organization. Responsible for processing payroll, taxation forms and benefits, as well as maintaining employee data, handling payroll questions and completing any other tasks necessary for monitoring and overseeing the organization’s payroll process. Works in conjunction with and supports the human resources department and works under the leadership of the Director of Payroll.
Serving as primary back up to the Director of Payroll and providing operational support within the
department including:
Processing weekly and bi-weekly payrolls for 500+ employees.
Maintaining/updating employee pay rate information and uploading documents to employee profiles.
Transmitting ACH, Bank Reconciliation, Tax, and Garnishment files to agencies.
Processing data online for dispersing pay cards as needed.
Responding to payroll-related inquiries made by internal and external staff in a timely manner.
Issuing manual checks, stop payments, and bank reversals when necessary.
Completing wage verification requests and payroll information subpoenas in a timely and accurate manner.
Ensuring full compliance with agency’s confidentiality policies and procedures.
AMERICAN RELIGIOUS TOWNHALL MEETING INC. February 2017 to September 2021
DBA: THE ESTATES AT GRAND PRAIRIE – Grand Prairie, Texas
DBA: TOWN HALL ESTATES ARLINGTON – Arlington, Texas
Payroll Specialist/ Human Resources/ Business Office Manager
Payroll/ Human Resources
Managing and overseeing all aspects of multiple company’s payroll. Responsible for the daily management of HR activities, managing the administration of company programs, policies and procedures. Responsible for processing employees’ paychecks by collecting their payroll data and timesheets. Duties include verifying employees’ work hours and payment through the payroll system, including deductions, earning, bonuses, rate adjustments, and other statements to employees and updating payroll records regularly.
Coordinate the new hire process, including background checks, employability status check, nurse registry, and securing all required documents. Input all new hire data into all HR- related systems
Identifying and clarifying employee issues and implementing solutions, including coaching and counseling
Manage various employee benefit programs including group medical, vision, dental, life, and supplemental insurances
Ensure appropriate and accurate review and data entry of any employee change such as promotions, demotions, terminations, allocation changes and direct deposit
Updating payroll records by entering any changes to employee information or benefits such as job title changes, exemptions, and savings deductions
Processing payroll for 250+ employees in a timely manner while ensuring accuracy according to company policies and procedures
Maintaining and prepare timecard data throughout payroll processing cycle and ensure that hours are accurate for employees to avoid over/under payments and other errors
Maintain accuracy of all system generated direct deposit and checks, including computation and calculation of special checks for overtime, bonus pay, leave payments, garnishments, termination pay and other required earnings and deductions
Preparing payroll recap reports that include summaries of earnings, tax deductions, leave, bonuses and non-taxable wages
Processing and issuing W-2 forms to employees
Accounts Receivable
Responsible for reviewing admission agreements, resident accounts, financial reports and resident-related billing. Expedite billing and collection procedures to maximize revenue and cash flow, ensuring all residents generated revenue are booked into the software system and that cash is posted appropriately to resident accounts.
Execute and follow controls to ensure accuracy and timeliness of month-end close
Maintains necessary billing and financial information on resident business files and maintains system for recording accounts receivables
Maintaining billing system, generating invoices and account statements
Performing account reconciliations and maintaining account receivable files and records
Producing monthly financial and management reports
Entering invoices into accounts payable system, accepting resident payments, ensuring timely and accurate entry onto resident ledgers, and reconciling room and board to monthly census
Accounts Payable
Responsible for providing financial, administrative, and clerical support to the organization. Complete payments and control expenses by receiving payments, processing, verifying and reconciling invoices. Highlight day-to-day management of all payment cycle activities in a timely and efficient manner.
Calculate, post business transactions, process invoices, verify financial data for use in maintaining accounts payable records, and provide other clerical support necessary to pay the obligations of the organizations.
Clarify any questionable invoice items, prices or receiving signatures.
Obtain proper information and data regarding invoice payments, review invoices and requisitions for satisfactory payment approval.
Prepare checks listing invoice number, date, vendor address, item description, amounts and coding per accounting policies and procedures.
Create periodic reports and other records and reconcile bank statements.
Reconciling processed work by verifying entries and comparing system reports to balances
Preparing analysis of accounts, producing monthly reports and maintain historical records
FIRST COMMAND FINANCIAL SERVICES – Fort Worth, Texas April 2015 to February 2017
Advisor Compensation Accountant
Responsible for the review and processing of gross dealer commission revenue and advisor commission expense and recognition. Work closely with advisor sales force, other internal departments, and multiple external business partners while keeping in accordance with advisor agreements, statements of policy and contracts.
Maintain detailed knowledge of the Agreements between First Command and business partners
Review and process commission revenue from multiple business partners and ensure accuracy and completeness according to the agreement and dealer commission schedules
Research and resolve discrepancies between actual and expected cash receipts and revenue data from the assigned companies
Reconcile and prepare a monthly report of cash receipts for recording revenue in the correct general ledger accounts
Assist advisors with questions regarding SOPs, agreements, compensation schedules and discrepancies
Communicate clearly with advisors, insurance and mutual fund companies, and other company departments both verbally and in written form to resolve revenue, and advisor commission and recognition discrepancies
UNITED STATES POSTAL SERVICE – Cleburne, Texas December 2014 to April 2015
City Carrier
Prepare and separate all classes of mail to be carried by truck along route for subsequent delivery, deliver mail along a prescribed route, collect mail from street letter boxes
Report to supervisor all unusual incidents or conditions relating to mail delivery, including condition of street letter boxes and centralized delivery equipment
Receive and register all letters and packages of first-class matter properly offered for registration
LICENSE TO CHILL HEATING & AIR – Haslet, Texas May 2013 to December 2014
Office Administrator / Human Resources
Maintained and enhanced the company’s human resources by planning, implementing, and evaluating employee relations and human resources policies, programs, and practices
Prepared pay budgets; monitoring and scheduling individual pay actions; recommending, planning, and implementing pay structure revision
Ensured planning, monitoring, and appraisal of employee work results by training managers to coach and discipline employees; scheduling management conferences with employees; hearing and resolving employee grievances; counseling employees and supervisors
Maintained human resource records by designing a filing and retrieval system; keeping past and current records
Completed human resource operational requirements by scheduling and assigning employees; following up on work results
Maintained human resource staff by recruiting, selecting, orienting, and training employees
NO PLACE LIKE HOME – Fort Worth, Texas August 2010 to May 2013
Staff Coordinator / Administrator
Staffed Licensed Vocational Nurses for Hospice Companies in the Fort Worth/Dallas and surrounding areas.
Worked with internal employees and external sources to organize and prepare work schedules for employees to ensure appropriate staff available for each work shift
Created and maintained daily staffing reports, which include verifying employees' work hours, requested time off, as well as job vacancies
Maintained files, databases, and employee information
Addressed inconsistencies, job vacancies and scheduling concerns
Verified employee work hours to ensure payroll is disbursed accurately and distributed payroll
Hired and managed the orientation of new employees and set up training for new employees
In addition to my experience, my greatest asset is my work ethic. I am highly organized and dedicated to ensure my projects and tasks are completely fulfilled while keeping a positive upbeat attitude. I am able to handle multiple assignments under high pressure and consistently meet tight deadlines.
Education and Training
Associates of Applied Science 3.7 GPA Hill college – Cleburne, Texas