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Information Specialist Customer Service

Location:
Imus, Cavite, Philippines
Salary:
75000
Posted:
June 12, 2023

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Resume:

SHERYLL B. VALLESPIN

CONTACT #: 091*-*******/ 093*-*******

ADDRESS: Blk 7 Lot 16 Annex B Greenplace Homes

Malagasang II-A Imus Cavite

PROFILE

Skilled, driven and passionate with 24 years of professional experience in different field of sales, marketing, construction, pharmaceutical, customer service, retail and banking industry. I had experience with sales and marketing process, exceptional in business development, relationship building, and closing deal. Bringing forth successful track record that can inspire the same performance in others. Possesses good communication and interpersonal skills and can easily relate to different kinds of people. With high motivation and desire to contribute my knowledge and expertise while continuously learning and achieving personal growth for a company that is values-oriented and rewards team work and performance. EDUCATION

BACHELOR IN BUSINESS ADMINISTRATION

MAJOR IN MANAGEMENT

POLYTECHNIC UNIVERSITY OF THE PHILIPPINES

Sta. Mesa, Manila

1995 – 1999

WORK EXPERIENCE

Sales and Marketing Manager Feb 2017 – Oct 2019

Autex Industries Co. Ltd.

Imus City, Cavite

. Responsible for the promotion, marketing and product specification thru creation & conducting of product presentations of Acoustic Panels and Insulation to Architects, Engineers, Interior Designers and valued clients.

. Work closely with the Regional Managing Director for Southeast Asia and Distributor to meet sales and marketing objectives.

. Develop and recommend business plans for Philippine market by suggesting marketing initiatives and sales activities by working collaboratively to the base office in New Zealand & Southeast Asia office in Malaysia.

. Identify and help select new distributors if required.

. Guide and monitor the performance of the distributor.

. Coach & train distributor personnel to ensure product knowledge and sales & marketing programs are achieved.

. Review and analyse product pricing structure and recommend pricing schemes when necessary.

Assistant Sales and Marketing Manager Oct 2015 – Nov 2016 Sekisui Chemical Co. Ltd.

Amorsolo, Makati City

. In charge of Sales & Marketing of all products related to the construction and manufacturing industry.

. Effectively built and maintained a long-lasting relationship with top management, various clients, and stakeholders.

. Efficiently coordinate & develop sales & marketing activities in the Philippines to the base office in Japan.

. Responsible for doing overall operation of sales promotion and conducting various marketing strategies.

. Manage distributors and network of dealers with a strong grip and close monitoring.

. Continually researched and analyse market trends, and new business opportunities and monitored competitor’s programs and activities to ensure goals are met. District Business Manager 2011– 2014

Medical Information Specialist 2006 – 2011

Territory Business Manager 2002 - 2006

Pharex Health Corporation

UP Ayalaland Technohub Diliman, Quezon City

· Field force management thru supervision of field personnel or a group of Territory Business Managers and Trade Representatives for peak performance by giving training and conducting a routine evaluation. · Effectively acted as liaison between our Marketing & Sales team by developing and implementing of marketing programs and activities thru Territory Business Manager to ensure the achievement of sales targets, profitability, and business growth of the assigned areas.

·Expense Control. Manages PR expenses of the district base on territory and MD needs. Allocate resources and deliver special projects to maximize sales · Accurate completing routine reports, as required, and maintaining company equipment and samples

. Knowledge in structuring sales quota, development of a business plan, and effective campaigns in the assigned areas.

. Meet and exceed annual sales objectives by maintaining motivation, discipline, and updated product knowledge and selling skills of the whole team.

. Work closely with Regional Sales Manager, Product Managers, and Medical Director in the company in conducting presentations and proposals to ensure sales objectives are met and/or exceed.

Customer Assistant Mar 2000-May 2002

Healthy Options Inc.

SM Manila/SM City North Edsa/Rustans Makati

. Worked to achieve a high customer satisfaction rate by providing optimal customer service and by promoting & educating customers on supplements & health products suitable for different health conditions

. Assists my supervisor in training & recruitment of new customer assistant

. Responsible for preparing different store reports

. Involved in cashiering, accounting function & stock monitoring

. Handles customer complaints & inquiries and coordinates directly with the branch manager

. Attended workshops that centered around increasing customer service skills and commitment to customer satisfaction

Bank Teller Jul 1999-Dec 1999

Private Development Bank of the Philippines (PDCP Bank) Espana/Navotas/Binondo Branch

. Functioned as a dedicated team member of the banking team by way of handling bank key accounts and bank teller function

. Effectively manage client portfolio when assigned in new accounts and customer service section

. Worked to cross-sell bank products and services to deliver the highest level of client service possible

. Handle bank client’s queries and/or complaints with a strong understanding of banking processes and protocols

SEMINARS/TRAINING ATTENDED

. Sales & Product Training

Auckland, New Zealand 2018

. Business Planning Program

Tokyo, Japan 2016

. Sales & Product Training

Bangkok, Thailand 2016

. District Manager Development Program

Career System Inc

Pasong Tamo, Makati City 2009

· MS Office Application

Informatics Computer Institute

5th Level SM Megamall Bldg. A Mandaluyong October 2000

· Quality Sales and Service Series

Guthrie Genzen Consultant

Edsa Shangrila, Pasig City September 2000

AWARDS AND HONORS RECEIVED

QUOTA ACHIEVER AWARD as DISTRICT BUSINESS MANAGER 2012 QUOTA ACHIEVER AWARD as MEDICAL INFORMATION SPECIALIST 2007 QUOTA ACHIEVER AWARD as MEDICAL INFORMATION SPECIALIST 2006 QUOTA ACHIEVER AWARD as TERRITORY BUSINESS MANAGER 2004 QUOTA ACHIEVER AWARD as TERRITORY BUSINESS MANAGER 2003 QUOTA ACHIEVER AWARD as TERRITORY BUSINESS MANAGER 2002 EARLY BIRD AWARD as TERRITORY BUSINESS MANAGER 2004 EARLY BIRD AWARD as MEDICAL INFORMATION SPECIALIST 2006 PROMOTED AS MEDICAL INFORMATION SPECIALIST BY 2004 PROMOTED AS DISTRICT BUSINESS MANAGER BY 2009

SIPAG AWARDEE 2003

For achieving the highest overall call rate for GMA & LUZON DEAN'S LISTER/ RESIDENT SCHOLAR

Kapatiran ng Talino at Galing (KATAGA)

Polytechnic University of the Philippines

Sta. Mesa, Manila

CIVIL SERVICE ELIGIBILITY

Sub Professional

Rating 83.94% August 10, 1998



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