Service Rep Representative
Resume:
Catrina S. Clark
Customer Service Rep.
Macon, GA 31201
PHONE:
WORK EMAIL:
******@*************.***
EMAIL:
***************@*****.***
SUMMARY
Meticulous Medical Office Manager and Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhancing customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty all while aiming to apply my attention to detail, team spirit, and client satisfaction record to embody the mission and values of your company.
WORK EXPERIENCE
Navia Benefits/ Customer Service Rep/ Remote
Oct. 2023–Present
*Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
* Adhered to all company rules and metrics set in place.
*Answered customer calls promptly and to avoid on-hold wait times and provided accurate information for one call resolution.
Care XM (Total Triage & Tele Med)/ CSR II/ Remote (PRN)
March 2021–Present
*Answered multi-line phone board for busy hospitals, doctor offices, nursing facilities, and private home care facilities.
* Scheduled nurse visits, and new patient visits.
* Assisted with patient phone assessments.
* Assisted with care account payments.
Maximus Call Center/ CSR& Claims Adjudication/ Remote
June 2020–Oct. 2023
CSR for Covid-19 Vac. Program
*Provided information for inquiries about Covid-19 and the vaccination.
*Help with scheduling onsite tests and vaccinations.
*Processed payments for at home testing supplies.
Claims Adjudicator for FL Department of Economic Opportunity
* Reviewed and Processed Unemployment Claims
* Processed Unemployment Payments
EDUCATION
Cedar Grove High School Miller Motte Technical College( Online)
References Available Ellenwood, GA Macon, GA
Upon Request March 1994 – June 1997 June 20201 – Present
College Prep Diploma 3.2GPA Business Admin 3.0 GPA
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