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nealuehara/

N E A L U E H A R A

S U M M A R Y

T E C H N I C A L S K I L L S

Proficient in troubleshooting, configuring, and optimizing various operating systems, including Windows

(Windows 10, Windows 7), macOS, and Linux distributions, with expertise in Python programming. Experienced in user management within Active Directory, system imaging and deployment, virtualization technologies, and basic troubleshooting of mobile operating systems (iOS, Android). Microsoft Office Suite (Word, Excel, PowerPoint): Proficiency in using Microsoft Office tools for document creation, data analysis, and presentation purposes. Data Analysis and Visualization: Skills in data analysis tools such as Excel, and SQL enabling the extraction, manipulation, and visualization of data to derive meaningful insights. Customer Service and Communication: Demonstrated excellence in customer service and communication through roles as a personal trainer and front desk receptionist. Proven ability to provide exceptional service, establish rapport with clients, and effectively address inquiries and concerns. Skilled in active listening, problem-solving, and delivering clear and concise instructions to ensure client satisfaction.

Network Concepts and Protocols: Familiar with fundamental network concepts and protocols, including TCP/IP, DNS, DHCP, and a basic understanding of LAN and WAN environments. Knowledgeable about network troubleshooting, IP addressing, and subnetting. C E R T I F I C A T I O N S

E X P E R I E N C E

949-***-**** adxnp0@r.postjobfree.com

Udemy: IT Support Technical Skills Bootcamp

Udemy: The Complete Web Development Bootcamp

Udemy: The Complete Python Pro Bootcamp

Grew customer base through word-of-mouth referrals based on customer satisfaction and results. Increased client enrollment using innovative sales and promotional techniques to maintain a client base and outreach to potential prospects.

Developed exceptional communication skills by actively listening to client's needs, addressing concerns, and delivering clear instructions to ensure proper exercise techniques and safety. Greeted members upon arrival, offered assistance and answered questions to build rapport and retention. Maintained financial accuracy by collecting deposits, fees, and payments. Promptly answered multi-line phone calls and greeted callers enthusiastically. PERSONAL TRAINER/ INDEPENDENT 2020 - PRESENT

Front Desk Receptionist/ La Fitness 2019-2020

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Motivated and adaptable professional with a strong work ethic, diverse skill set, and a robust background in full-stack programming. Experienced in multitasking customer service and proficient in handling multiple phone lines. Excellent organizational, communication, and problem-solving skills. Seeking a challenging IT Help Desk position to utilize my strong problem- solving skills, technical expertise, and exceptional customer service abilities to deliver efficient solutions and enhance user satisfaction.

I T Support