Customer Service Sales Floor
Resume:
Neman Ramos
Houston, *****
adxnor@r.postjobfree.com
Message heights - life consultant 2021-2022
Answer calls/ phone equip
Computer equip
Schedule new and return appointments based on Guest preferences.
Present Lifestyle Programs, Gift Certificates and retail products.
Meet and exceed sales goals.
Maintain 25% closing
Set goals for retail, re-booking, Elevations booking goals.
Create and maintain positive working relationships with Team Members.
Take pride and accountability in all aspects of your job
Promote essentials and membership to make sales meet
Scheduling appointments
Key holder
High courtesy
Confidently, knowledgeable educate guests about service, products and programs
Set the standard for high-quality therapy and guest service through ongoing training and support
Rebooking
Elevation booking
Promote therapeutic benefits and regular massage therapy
Lifestyle program
Create and maintain relationship with customers
Schedule new and return appointments guests preferences
Organize Sales floor and stock area
Count register balance
Scan goods and ensure price is accurate
Ensured the floor was maintained and stocked / decorated walls and shelves with merchandise
Guide guests to appropriate therapists to meet their needs
5 and below - key holder 2020-2021
Communicated directly with department managers and supervisors to help replenish sales floor quickly and efficiently.
Monitored sales floor to customer satisfaction.
Replenished sales floor in alphabetical order.
Managed day to day operations, including restocking sales floor, merchandising, and motivating sales staff to meet/exceed sales quotas.
Shared product knowledge with customers while making personal recommendations.verified that all merchandising standards were maintained on a daily basis.
Assisted customers by using extensively developed product knowledge, provided quality customer service by providing product expertise.
Acquired updated information on product knowledge, campaign promotions and merchandising standards in opening procedures.
Promoted customer sales by acquiring extensive product knowledge from instructional meetings given by sales representatives.
Mentored and provided training for staff regarding corporate visual standards and customer service excellence.
Ensured continuous replenishment and product placement according to visual standards.
Maintain visual standards by ensuring effective implementation of visual direction.
Worked extensively with merchandising and maintaining visual standards.
Maintained a visually impressive boutique, augmenting the company visual standards with embellishments that complement the uniqueness of the product mix.
Terra Smoke Shop-
Manager 2022-current
•Provide accurate information (e.g. product features, pricing and after-sales services)
•Answer customers’ questions about specific products/services
•Conduct price and feature comparisons to facilitate purchasing
•Cross-sell products
•Ensure racks are fully stocked
•Manage returns of merchandise
•Coordinate with the Retail Sales Representatives team to provide excellent customer service (especially during peak times)
•Inform customers about discounts and special offers
•Provide customer feedback to the Store Manager
•Stay up-to-date with new products/services
•10 hour shift
Education
Cypress Falls High school Cypress district
Graduated year 2019
Contact this candidate