Service Agent Customer

TW

TAPEKA WILLIAMS

*********@*****.*** 470-***-**** Covington, Georgia 30016

Information Updates

Inbound Customer Service

Customer Service

Troubleshooting

BD Covington, GA

Warehouse Associate

12/2021 - 09/2022

Packed and labeled merchandise to prepare for loading and shipment to customers.

Picked and prepared numerous daily shipments in controlled atmosphere warehouse environment.

Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.

Used pallet jacks to move items to and from warehouse locations. Received deliveries, scanned packages and updated orders in internal database.

Processed requests and supply orders and pulled materials to successfully prepare orders.

DG Connections Conyers, GA

Customer Service Agent

08/2020 - 07/2021

Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems. Managed high-volume of inbound and outbound customer calls. Asked probing questions to determine service needs and accurately input information into electronic systems.

Resolved average of 120 inquiries in any given week, consistently meeting performance goals.

Livingston academy Covington, GA

Daycare Assistant Teacher

09/2019 - 07/2020

Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.

Taught children foundational skills such as colors, shapes and letters. Planned and led games, reading and activities for groups of 3 children. Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication. Walmart Covington, GA

Customer Service Associate

06/2017 - 09/2019

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Answered [Number]+ inbound calls per day and directed to designated individuals or departments.

Set up and activated customer accounts to maintain QA satisfaction levels. McDonald's Restaurant Covington, GA

Manager

04/2006 - 09/2016

Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.

Trained employees on additional job positions to maintain coverage of Skills

Experience

roles at all times.

Assigned tasks to associates to fit skill levels and maximize team performance.

Balanced daily cash deposits and vault inventory with zero error rate. Newton High School Covington, GA

High School Diploma

05/2004

Education and Training

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