Loan Processor Administrative Assistant

**** **** ***, ** *****, CA. ***** 626-***-**** *.*************@*****.***

JESSICA DE LA CRUZ

EDUCATION

● January 2020 – attended a 7-day workshop focusing on different types of natural plasters and their various application methodology in Jacksonville, OR

● September 2018-Dec. 2018 - interned on a home build project in straw bale construction by constructing a home from foundation to finish. We installed footings, foundation, framing, straw bales, plaster, trusses, interior walls, tadalakt showers, earthen floors, countertops, tiles, and appliances in Bluff, UT

● January 2018 - attended 2-day workshop on earthbag building in Hesperia, CA

● April 2017 - attended 7-day workshop on cob building in Cuyama Valley, CA

● June 2015 – Graduated from East Los Angeles College in Monterey Park, CA.

- Associate of Arts Degree in Liberal Science

EMPLOYMENT SKILLS

● Proficient in Microsoft Excel, Microsoft Word and Microsoft Powerpoint

● Knowledgeable in GSA programs, like Pegasys, FedDesk, CFO, ALOHA, EASi, and Zone D

● Ability to multi-task and assess situations with developed leadership and problem-solving skills

● Great verbal and written communication skills in English and Spanish EMPLOYMENT HISTORY

GSA Administrator

Nov. 2022 – May 2023 Olympic Aviation (CTCOA, LLC) 16818 Marquardt Ave. Cerritos, CA. 90703

• Monitor and process all sales orders that come in through GSA Advantage

• Responsible for administering modifications and changes to our GSA Schedule of products, which includes keeping registrations up to date

• Verify cost of supplies on purchase order is lower than the published price on Advantage in order to ensure a profit

• Track delivery of goods and process payments in a timely manner once orders are delivered

• Verify TAA compliance on all orders before accepted and processed

• Provide quotes for customers on inquiring products Owner

Apr. 2020 - Present Flour + Butter & Sugar Pastry Bar Personal Residence

• Establish a menu of pastry desserts and sweets for customers based on what I am both comfortable making and also willing to experiment with

• Create my own schedule of making deserts-to-order

• Product testing and developing

• Strategize for time management, take inventory, and deliver orders to customers

• Social media marketing and promoting of goods, as well as keeping financial logs of orders Pre-Apprentice

July 2019 – Oct. 2019 Simple Construct 2897 Helix St. Spring Valley, CA. 91977

• Wood framing carpentry

• Home insulation installation using straw bales

• Bale cobbing and plastering

• Learning about different types of plaster consistencies and applications

• Responsible for preparing and making plaster mixes with varying ranges of smoothness Independent Jobs & Transitional Work

Jan. 2019 – June 2019 N/A N/A

• Temporary work as a laborer applying natural plaster at a coffee shop

• Temporary work as a caterer; creating special menus and full service for customers

• Temporary work providing childcare and after school tutoring to students Purchase Agent

Nov. 2009 – Sept. 2018 U.S. General Services Administration 350 W. 1st Street Los Angeles, CA. 90012 Ste. 2470

● Oversee and facilitate every aspect of the background security clearance program required of all vendors and contractors conducting business with the government

● Maintain delivery order files for one-time and recurring projects within our federal spaces

● Attend pre-construction meetings and work closely with the project managers in order to adhere to the strict government processes of procuring, fulfilling, and closing out projects

● Send Scope of Work and RFPs, Contract Signatures and Agreements

● Maintain logs of Small Purchase Orders, as well as credit card purchases

● Issue and process payments to contractors and vendors that provide services to our government facilities

● Maintain office leave records and update spreadsheets

● Order office supplies or general supplies for all office needs

● Create a filing system for all purchases and contracts: large, small, credit card, and direct payments

● Maintain various and miscellaneous office files

Office Assistant

Aug. 2009 – Dec. 2009 Mujeres de la Tierra Organization 570 W. Avenue 26, Ste. 300, Los Angeles, CA. 90065

● Assisted in all areas from proof-reading brochures to developing organization profiles and participating in community outreach programs

Freelance Writer

Dec. 2008 – Nov. 2012 Ocean Breeze Books, Inc. 964 E. Badillo St. Covina, CA. 91724 Ste. 238

● Worked independently as a writer for a book publisher on interviews that were made into stories/articles

● Worked under a deadline and used creative dictation to express the views and feelings of the interviewee

● Received writing assignments with a wide range of subject areas

● Co-author of biographical book of well-known individual in modern culture Administrative Assistant

Dec. 2007 - Mar. 2008 American Mutual Financial, Inc. 500 N. Brand Blvd. Glendale, CA. 91203 Ste. 2200

● Routinely sent out pricing to all approved lenders and followed up on best rate possible for the client

● Assisted loan processor with lender feedback and loan status

● Updated lender and client information, while maintaining loan officer and real estate folders and packages

● Provided most recent leads to loan officers and created mailers for potential clients

● Responsible for keeping client confidentiality and continuously striving to provide excellent customer service Substitute Leader

Feb. 2006 - May 2007 L.A.’s Best After School Program 200 N. Spring St. Los Angeles, CA. 90012 Ste. M-120

● Acted as Activity Leader for elementary level students in various schools throughout the Los Angeles area

● Assisted with homework and group projects on a daily basis

● Organized recitals, contests, fieldtrips and provided enrichment activities, which involved parents and staff

● Supervised student curriculum during regular school hours Receptionist

Sept. 2003 - Dec. 2007 Trilogia the Salon 334 W. Foothill Blvd. Monrovia, CA. 91016

● Trained and supervised any newly hired receptionists

● Greeted clients and assisted them with problems as needed

● Answered phones and maintained a scheduling system

● Scheduled client hair, make-up and eyebrow appointments for stylists

● Responsible for upkeep of salon appearance and inventory control CERTIFICATES/AWARDS

● Fall 2008 – Received Award for Dean’s Honor Roll at East Los Angeles College

● Spring 2012 – Received Award for Dean’s Honor Roll at East Los Angeles College

● Spring 2014 – Received Award for Dean’s Honor Roll at East Los Angeles College

● Fall 2019 – Received a pre-apprentice certificate of completion in baling and framing from Simple Construct

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