Service Representative Customer

February **** - September ****

Daekirra Henderson

443-***-**** • adxnnk@r.postjobfree.com

Objective

Highly personable and diligent Individual seeking rewarding position to utilize years of superior Customer Service skills. Result-oriented and intelligent professional with a high degree of organizational, excellent analytical and problem-solving skills. Hardworking with exceptional judgment, analytical and interpersonal skills. Seeking a position with career advancement opportunities. Process the ability to build strong customer relations with the competence to verbally communicate in a multitasking environment. Excels at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. Takes a high volume of calls, while handling in-person inquiries from clients and colleagues. Familiar with major computer machines and possess a positive attitude. Aiming to use my proven skills to effectively fill the role in your company. Looking to obtain a position that will propel me forward and serve as a stepping stool, in an effort to equip myself with the proper skills and etiquette to excel in my career choice in the future.

Key Qualifications

Strong work ethic

Ability to listen, comprehend, and process a variety of detailed information Positive attitude and focus on customer satisfaction in a fast-paced environment Meticulous attention to detail with the ability to multi-task. Flexibility

Ability to work with little supervision and maintain a high level of performance Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly advantageous).

Innovative thinker with strong conceptual and problem-solving skills. Meticulous attention to detail with the ability to multi-task. Strong organizational, administrative and planning skills. Work quickly without compromising quality.

Skills

● Have the ability to communicate effectively in both written and spoken English.

● Able to build effective relationships within and the organization.

● Can work effectively and supportively as part of a team.

● Positive disposition

● Outstanding organizational and people skills.

Attributes

● A commitment to respecting the rights of people with an intellectual disability and to supporting them to achieve their goals.

● Respect for an individual’s cultural background

● Capacity to problem solve and work independently.

● Flexible attitude and a willingness to embrace change. Work Experience

UMMC

Medical Receptionist

March 2019 - January 2020

June 2017 - January 2019

June 2015 - June 2017

June 2015

● Greet and attend to patients in person and over the phone.

● Professionally assist doctors, staff, visitors and patients.

● Maintain business inventory such as checking supplies, scheduling equipment and maintenance repairs.

● Answer all phone calls in a professional and courteous manner.

● Perform all duties within HIPAA regulations.

● Maintain confidentiality of all doctor, staff and patient information.

● Schedule appointments between doctors and patients.

● Liaise between medical departments with discretion and professionalism

● Adhere to policy and procedures during all activates.

● Assist with admissions/treatment as per agreed protocols.

● Ensure that stock levels are adequate and orders are made timeously.

● Communicate medical results to patients under clinical supervision.

● Complete accurate documentation of patient visits. Genesis

Caregiver

● Assist with personal care, which may include bathroom functions, bathing, grooming, dressing, and eating.

● Follow a prescribed healthcare plan, which may include assisting with exercise and administering medication.

● Ensure the client’s home is organized according to their needs and that safety measures are in place.

● Provide emotional support and encouragement to perform necessary tasks.

● Provide mobility assistance may be required, for example helping the client in and out of bed, a chair, or a wheelchair.

● Transport or escort the client to medical and other appointments.

● Monitor and report changes in health, behavior, and needs. Ranstad

Customer Service Representative

● Maintain a positive, empathetic and professional attitude toward customers at all times.

● Respond promptly to customer inquiries.

● Communicate with customers through various channels.

● Acknowledge and resolve customer complaints.

● Know our products inside and out so that you can answer questions.

● Process orders, forms, applications, and requests.

● Keep records of customer interactions, transactions, comments and complaints.

● Communicate and coordinate with colleagues as necessary.

● Provide feedback on the efficiency of the customer service process.

● Manage a team of junior customer service representatives.

● Ensure customer satisfaction and provide professional customer support. US Medical Staffing, Inc.

Residential Aide

● Assist residents with daily personal routines, including bathing, dressing, grooming, eating, and using the bathroom.

● Provide companionship to residents and establishing a trusting relationship with them.

● Ensure that residents are taking their prescribed medication.

● Report any concerns or medical issues.

● Ensure that the residents living quarters are safe and well-organized.

● Keep records of resident activity, behavior, and moods.

● Lead group activities and outings.

● Perform any reasonable requests that residents ask for. Education

High School Diploma

Parkville High School

● Graduated with a 3.0 GPA.

● Concentration in Technology.

● Deans scholarship recipient.

● Scholars Award Recipient.

● Achievement Academy Award.

References

Available upon request.

Contact this candidate