Customer Service Time Delivery
Resume:
CYNDI KRAHN
SKILLS
• Personnel Training and Development
• Interdepartmental Collaboration
• Issue Resolution
• Leadership
• Creative Solutions
Encouraging manager with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. In addition, possesses a strong supply chain background, with a deep understanding of manufacturing and the transportation industry.
WORK HISTORY
June 2022 - Current
Customer Service Manager Oterra, Mount Pleasant, WI June 2021 - June 2022
Customer Care Manager ICP Group, Andover, MA
October 2018 - June 2021
Customer Service Supervisor Bostik, Wauwatosa, WI
March 2007 - October 2018
Customer Service Manager Applied Products, Pewaukee, WI Train and regularly mentor team members on performance-oriented strategies and customer service techniques.
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Review repeated issues within operations and business management to solve problems and improve company outcomes.
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Collaborates with upper management to improve customer service processes and support structures company-wide.
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Assistswith pricing questions, inventory availability and changes to existing order and shipping information.
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Supervised daily operations to maximize revenue, customer satisfaction, and employee productivity.
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Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and followed up with existing clients.
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Conducted training and mentored team members to promote productivity and commitment to friendly service.
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Developed new employees and on-going performance assessment of current employees.
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Hired, managed, developed and trained staff. Established and monitored goals, conducted performance reviews and administered salaries for staff.
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• Coached employees through day-to-day work and complex problems. Monitored metrics and developed actionable insights to improve efficiency and performance.
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Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
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Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
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• Followed through with client requests to resolve problems. Resolved customer complaints while prioritizing customer satisfaction and loyalty.
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CONTACT
Muskego, WI 53150
*********@*****.***
February 1997 - March 2007
Materials & Transportation Manager Applied Products, Pewaukee, WI Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
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Applied effective negotiation skills to secure cost effective contracts with freight and outside warehousing providers.
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Facilitated collaboration between vendors, warehouses and freight carriers to meet customer deadlines.
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Coordinated expedited orders with manufacturing affiliates to meet demand.
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Devised and implemented efficient processes for forecasting and inventory control. This resulted in a 98.6% on time delivery rate.
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EDUCATION
May 1990
Bachelor of Arts English
Mount Mary University, Milwaukee
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