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Senior Medical Customer Service

Location:
Gulfport, MS
Posted:
June 11, 2023

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Resume:

MR. CASEY D. OSBEY

***** ******* ****

GULFPORT, MS 39503

MOBILE: 612-***-****

EMAIL: adxnn1@r.postjobfree.com

STATEMENT OF PURPOSE: To contribute to the objectives and goals of an innovative organization through the successful application of my strong worth ethic, exceptional managerial leadership, human relations, and administrative skills.

SUMMARY OF EXPERIENCE: Highly experience and professional retired Sailor with 20 years of faithful and honorable service. Subject matter expert in medical programs, and processes. WORK EXPERIENCE:

COURSE SUPERVISER 2/2018 – 12/2022

Naval Reserve Professional Development Center

400 Russell Ave

Bldg 555

New Orleans, LA 70143 United States

Duties, Accomplishments and Related Skills:

• Develops, delivers and maintains curricula for NRPDC (Navy Reserve Professional Development Center) courses in accordance with policy. Proposes plans to ensure all courses are up to date or in appropriate revision stages. Maintains strong knowledge of curriculum development software. Develops, initiates and reviews schoolhouse training material for effectiveness and closing the training gap. Provides training solutions. Plan, analyze, design, develop, implement, evaluate, and perform life cycle maintenance

(PADDIE+M) for new and existing NRPDC training courses and associated training programs/systems. Apply knowledge of cognitive and adult learning theory, and evidence based practices within the Department of Defense (DoD) and Navy Instructional Systems Design (ISD) framework to produce performance-based training solutions. Using authoring tools and other productivity software applications to develop training for a variety of delivery methods. Assesses the needs and suitability of courses and instructors.

• Plans and manages total support requirements (i.e, computer equipment, facilities, budget, and other resource requirements) for a specialty area which includes several courses. Reviews developments in the field of education and training to determine the implications for the current and future instructional programs and ensures the developments are applied to improve the efficiency of training support. Prepares cost proposals and substantiating justification requirements. Provides advice to supervisors, and managers on basic program policies, regulatory requirements and other procedures. Responds to external and internal customer needs in a timely manner; researches records and files, and contacts others to obtain and disseminate proper and accurate information. Identifies and develops solutions to resource/requirements problems. Identifies resource shortages or overages and provides information obtained for higher level specialist responsibility for the functional specialty area or career management field. Employs total quality management principles to track and recommend effective solutions to training deficiencies associated with resources. Recommends new equipment and/or facility modifications to resolve existing and potential training problems in the most cost effective manner possible. Prepares, documents and reviews the technical and economic data to support the acquisition of instructional systems and services. Reviews and defines user requests for instruction systems or maintenance services. Performs complete analysis and makes suitable recommendations regarding the method of acquisition. Accomplishes special projects. Develops and implements projects designed to establish improved procedures and baselines for the technical training process with minimal guidance, accurately, and in a timely manner.

• A critical member of the Reserve Medical Administration course, expeditiously qualified to teach the course for three months. Completed the Naval Reserve Professional Development Center Job Qualification Requirements and accumulated 500 plus podium hours.

• Increased and enforced fleet wide unit readiness and graduated 500 students and received an average of 4.75 on a 5.0 scale of student critiques.

• Taught training materials through the MRRS training site for four years, administered 500 tests and held one on one counseling for students in a manner that each student completed their certification in the course.

• MTS qualified.

• Supervised seven junior Sailors and oversaw a $250,000,000 system upgrade budget.

• Tracked and led the fitness of 37 sailors, which includes reviewing and forwarding reports, evaluating and developing workout plans and schedules.

• As Command Manager of Equal Opportunity (CMEO), I compiled statistics and researches on various aspects of the Program along with my assistants. I led a team of six in conducting studies, developing reports and evaluating the program effectiveness. Maintained research material and responds to various inquiries concerning program activities.

• Prepare files for review and inspection every three years for completeness and compliance.

• Assists in analyzing and identifying trends in issues and bases of informal and formal CMEO discrimination complaints.

• Reviews CMEO informal complaint cases for correctness of format, procedures and all necessary data; inputs and maintains pre-complaint tracking system; monitors activities of counselors to ensure compliance with legal and procedural time frames; and forwards correctly completed reports to brief the Commanding Officer and Commander Navy Reserve Forces Command.

SENIOR MEDICAL DEPARTMENT REPRESENTATIVE 12/2013 2/2018 Navy Reserve Center New Orleans, LA

400 Russel Ave BLDG 492 New Orleans, LA 70143 United States Duties, Accomplishments and Related Skills:

• Supervised eight junior Sailors and one civilian and managed a budget of $2,500,000.00.

• Reviewed all travel documents to include travel authorizations and vouchers for payment ensuring all information and claimed expenses were within the guidelines of the Joint Travel Regulations and Commander Naval Reserve Policy

• Overview of the Naval Reserve Order Writing System and Defense Travel System, certifying 2,400 orders including active and reserve members travel.

• Authorized and released funding for personnel, including all travel documents such as travel authorization and vouchers. Ensured the validity of all claimed expenses and justification within the available travel budget.

• Provided guidance as a mentor, leading junior Sailors to earn eight Navy Achievement Medals, one Military Outstanding Volunteer Service Medal, five Blue Jacket of the Quarter, six selections to Junior Sailor of the Quarter and five Sailor of the Year. The department was 100% enrolled in the USMAP and had one completion of JPME.

• As Senior Medical Department Manager plan and coordinate care for 300 reservists ensuring they stay mobilization ready.

• Reviews authorizations and referrals to check for accuracy of referrals for eligibility, specialty service requested from community providers

• Provides guidance with difficult and more complex referral issues.

• Conducts review for correct determinations of sailors eligibility to receive medical services in the community. Process, review and update procedure manuals to maintain knowledge of current procedures and processes.

• Assured authorization is obtained from the appropriate service department for procedures performed at non-Military facilities. Contacts Sailor by telephone to review pending and approved referrals.

• Ensures that sailor appointments are made within the Military Network or approved community providers.

• Provides updates to the Medical Team regarding sailors medical care via email, telephone and electronic medical records.

• Supports the maintenance of electronic databases to track in house referrals.

• Demonstrates a high level of flexibility, teamwork, and multi-faceted skills by cross-training to other areas within the Medical Department to assist and provide coverage as needed.

• Ensures that all necessary health and administrative information are integrated into Genesis Military Health System by sending the documents to the appropriate department for scanning.

• Screens all calls in a courteous and timely manner, determining the nature of request reducing barriers and unnecessary delays. By providing information desired using privacy rules established by HIPPA and The Privacy Act Statement-Health Care Records.

• Served as the Training Department Leading Chief, led a team of four sailors in tracking and facilitating training for 300 reservists and staff via, Navy E-Learning, ESAMS, FLTMPS and TRMMS.

• The urinalysis coordinator I processed over 500 samples, conducted 23 random and Commanding Officer directed evolutions, resulting in being up to date with the annual Urinalysis policy.

• As command fitness leader tracked and conducted 300 physical readiness tests, and developed workout plans for individuals that failed.

• Mustered personnel in EDM via NSIPS.

• Tracked and processed medical records via NSIPS. SENIOR MEDICAL DEPT REPRESENTATIVE 11/2009 - 12/2013 Navy Reserve Center, Columbus, GA

414 4th Street

Columbus, GA 31901 United States

Duties, Accomplishments and Related Skills:

• As Command DAPA I conducted training, documented and investigated incidents of drug and alcohol abuse. I brief and provided recommendations and guidance to the command leadership.

• As Command Safety I conducted routine building inspections, training and prepared for annual inspection of the safety.

• Served as command SAPR I conducted training and filed and documented any reports of sexual assaults.

• I attended Chamber of Commerce meeting with the City of Columbus to discuss the military present and need from the city.

• As Senior Medical Representative I maintain medical readiness and unit readiness and training.

• Screened and maintained 350 medical records ensuring zero discrepancies allowing the forward deploy ability of military forces.

MEDICAL DEPT REPRESENTATIVE 10/2006 - 11/2009

Navy Reserve Center, Plainville, CT

1 Linsley Drive

Plainville, CT 06062 United States

Duties, Accomplishments and Related Skills:

• Efficiently processed 95 mobilization events in support of the Global War on Terrorism. Worked to minimize deficiencies ensuring minimum mobilization fallouts which enabled flawless management of 95 mobilizations event folders, status reports. Worked tirelessly with 10 Unit Mobilization Officers to ensure accurate accountability of SELRES notified for mobilization events and cancelations in support of operation OEF/OIF.

• Supervised two junior Sailor in the processing over 120 piece of official medical correspondence.

• Responsible for an annual budget of $5,000 while making 15 purchase requests ensuring all guidelines were met resulting in no errors or returns.

• Single handedly managed a medical resource library and provided customer service to over 300 patrons monthly.

• Additionally trained over 100 reservist and staff member in CPR and Basic Life Support. MEDICAL DEPTMENT REPRESENTATIVE 08/2000 - 10/2006

Navy Reserve Center, Minneapolis, MN

5909 South 34th Ave

Minneapolis, MN 55450 United States

Duties, Accomplishments and Related Skills:

• Completed over 900 member record entries, and processed over 100 injury management cases with zero discrepancies.

• Ensured timely entry of medical information into MRRS.

• Assisted in the processing on drill pay and verifying muster reports.

• Tracked over 50 personnel training records to ensure requirements were met on time and entries recorded into service records.

• Performed 425 medical records transfers resulting in outstanding turn around rate allowing customers to file any VA Claims on time.

EDUCATION:

Associate Science Degree 08/2008

Coastline Community College

REFERENCES:

Provided upon request



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