ROBIN MIDDLETON

**** ***** ****** ****

WHITES CREEK, TN 37189

646-***-****

adxnmx@r.postjobfree.com

TO OBTAIN A NEW SKILL SET, USE MY MANAGEMENT AND INTERPERSONAL SKILLS TO ACHIEVE GOALS FOR A COMPANY THAT FOCUSES ON CUSTOMER SATISFACTION AND PROVIDING AN EXCELLENT CUSTOMER EXPERIENCE.

EXPERIENCE

4/2023- Present

SORTATION ASSOCIATE, AMAZON

710 MYATT DRIVE, MADISON, TN, 37115

Scanning, inspecting, and sorting merchandise and packages to move to their intended locations.

9/2022- 2/2023

CUSTOMER SERVICE REPRESENTATIVE, INTERNAL REVENUE SERVICE

127 International Drive, Franklin, TN 37067

Provide customer service to taxpayers and tax professionals by responding to inquiries, resolving issues, and providing guidance on IRS policies and procedures. Utilizes a variety of computer systems to research and resolve taxpayer inquiries. Provide accurate information regarding the status of accounts, payments, and refunds.

5/2022- 9/2022

SECURITY SUPPORT ASSISTANT, DEPARTMENT OF HOMELAND SECURITY

1 Terminal Drive, Nashville, TN 37214

Assist the Transportation Security Officers in securing our airports. Ensure security checkpoints are properly supplied with baggage bins and organized to ensure a smooth flow of passenger traffic for screening operations. Provides information and assistance to passengers divesting items into storage bins.

4/2022- 5/2022

PATIENT CARE COORDINATOR, COMPLETE HEALTH PARTNERS

6746 Charlotte Pike, Nashville, TN 37209

The first point of contact as patients come into the office. Greet, and answer any questions the patients may have, schedule appointments, and collect insurance information.

10/2020- 1/2022

COORDINATING MANAGER, NEW YORK CITY HEALTH AND HOSPITALS/CARTER

1752 Park Avenue, New York, New York 10035

Prepare and submit Respiratory Departments Performance Improvement reports for the long-term Care and Hospital populations. Order and maintain Ventilator supplies and equipment. Provide administrative supervision to the Biomedical technicians.

11/2002- 10/2020

COORDINATING MANAGER, NEW YORK CITY HEALTH AND HOSPITALS/COLER

900 Main Street, New York, New York 10044

Provide clinical and administrative supervision to the Therapeutic Recreation Department staff. Audit charts and programs monthly, complete clinical documentation. Maintain departments Petty Cash Budget. Address staff issues, handle daily operations of the department. Maintain records pertaining to timekeeping, attend Care Plan meeting. Handle disciplinary/labor relations issues.

EDUCATION

9/1997

BACHELOR OF SCIENCE, HERBERT LEHMAN COLLEGE

GPA-3.1- MAJOR- RECREATION EDUCATION, MINOR- HEALTH SERVICE ADMINISTRATION. 15 CREDITS IN NURSING COURSEWORK

REFERENCES FURNISHED UPON REQUEST

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