Experienced bilingual assistant retail manager with 17 years of sales experience in training, mentoring, coaching, and developing staff in a consumer-focused store operation. Strong sales and merchandising background coupled with an exceptional sense of customer service and in-depth knowledge of cash/inventory management. Broad skills in educating personnel to achieve exceptional levels of customer service building teams and ensuring the achievement of corporate goals.

PROFESSIONAL EXPERIENCE

Assistant Manager Denny Restaurant Ponce P.R. 007**-****-****

Collaborated with management in training new employees. Multi-tasked by seating guests as they arrived while continuously assisting already seated clientele. Happily aided customers in the restaurant with any needs. Sharpened communication skills by resolving customer complaints and creating a healthy environment. Focused on customer problem-identification and resolution. Provided excellent customer service to customers. Learned to thrive in fast-paced work environment. Provided individualized customer service to restaurant patrons to ensure overall customer satisfaction.

Placed orders into the restaurant’s Point of Sale system, and generated service tickets. Operated cash register at the end of each guest's meal. Operate restaurant terminals to input customer orders, swipe credit cards, and enter cash amounts received. Opened and closed the restaurant handling money set-up and deposits as well as ensuring restaurant cleanliness and security.

Shifted from task to task very easily in an extremely fast paced environment. Entrusted with opening and closing the restaurant and making daily financial deposits. Exercised excellent interpersonal skills when dealing with diverse array of clientele. Prepared tables for service, including setting up items such as linens, silverware, and glassware. Handle Cash and Credit card payments. Created table rotation for fellow co-workers. Applied tactful and conflict resolution techniques when handling complaints from customers as well as co-workers. Made bank deposits for the restaurant. Responsible for stocking and maintenance before, during, and after my assigned shift

Fulfilled my basic duties while training new employees. Assisted customers with their needs. Handled specific requests related to allergies, food sensitivities, dietary restrictions, or customer requests. Worked to provide excellent customer service to all restaurant patrons to help encourage return and loyal customers. Trained and coached wait staff to ensure maximum performance. Supervised front- and back-line staff of approximately 12 personnel per shift.

Gift Shop Ponce Hilton Hotel &Casino Ponce, P.R, 000***-****-****

Responsible for stocking, restocking and pricing of store merchandise. Answered customer questions on desired merchandise. Contributed positively to the customer shopping experience by providing friendly, knowledgeable and professional service. Ran the cash register finalizing sales and accepted payment through cash, check and credit card while ensuring accurate transactions. Assisted in setting up merchandise displays. Gift wrapped merchandise upon request of customer. Performed regular inventory counts and submitted reports to upper management. Use selling expertise to maximize opportunities at the cash desk to create add-on sales and build customer loyalty. Opening & closing the store; responsible for closing the cash register at end of the day and made daily bank deposit without discrepancies. Liaison between the store and their vendors.

SALES/ASSIST-MANGER MAX RAVE, Plaza Del Caribe Ponce P.R. 007**-****-****

Responsible for stocking, restocking and pricing of store merchandise. Completed weekly loss prevention reports. Responsible for opening and closing store at assigned shifts. Maintained store site generating an excess of $40,000.00 weekly sales. Maintained visually appealing and effective displays for entire store. Displayed the appropriate signage for products and sales promotions. Consulted with customers on the latest styles and trends. Balanced the needs of multiple customers simultaneously in a fast-paced retail environment. Marked clearance products with updated price tags. Assisted in gatherings to move materials and equipment for the assigned displays. Supervised, planned, and prepared work schedules, assigning 5 employees to specific tasks. Conducted Day-to-Day Business operation of a small retail store. In the absence of the manger, I completed daily sales and incident reports. Scheduled and conducted interviews in search of quality team members. Conducted quarterly inventories. Provided consistent leadership and strong motivation to sales staff on a daily basis.

PERSONAL AND TECHNOLOGY SKILLS

Experience in merchandising operations in a retail store.

Deep knowledge of finance and customer service functions.

Solid understanding of lending rules and conflict resolution.

Coordinating retail store operations

Proven experience as a Retail Assistant Manager

Passion and enthusiasm for the industry

Experience in sales

Solid customer service and leadership experience

Microsoft Office (Word, Excel, Access, PowerPoint)

Internet & E-mail

Digital Scanning and Photography

Operation of Cash Registers

Pricing machine

Bilingual (Spanish/English) fluent

EDUCATION

PREMIER INSTITUTE

2017-2018

Major: Medical billing and Master coder

Certification Awarded: 2018

VOCACIONAL

1987-1999

Major: Asst. Pharmacist

Associates Degree Awarded: 1999

G.P.A. 3.8

POTIFICIE UNIVERSIDAD CATOLICA

1984-1986

Major: Chemistry

No Degree G.P.A 3.5

G.P.A. 4.0

REFERENCES:

Imaris Davis 939-***-****

Laura Torres 787-***-****

Orlando Rodriguez 787-***-****

Contact this candidate