Heather Hartt Etty

adxnju@r.postjobfree.com

517-***-****

Sertifications

Michigan Home Heslh Aide Certification, A cquired A pril 2011

Bound of Sacial ork, Social Wod Tech Certificason, A cquired 2000

ASPT Phlebotomy Certification Testing Novrember 15 1999, A merican Society of Phlebotomy Technicians

CPRAED recertification, Acqsired 04042015

Reiki Maser Lerd Cetification Level 1- Nortville. MI . 2018

Professional ExperienceCertifications

Beau moat- Botsford Campus Outreach Laboratary Farmington Hills, Ml . lanuary 2016 to Present

Provide patient care by serving as. lisce betre eea physicias and patients. laboratory.

PlebotomissCleat: Service Represeutie tor prwvate practice family and "ports medicine clinic

Maintaining quality in health care serrices by folowing CAP sandards in the

Coumsel patients regarding laboratory serv ices and hospital infomation.

Accomplish the follow ing preunalytical duties: Regisaration, dia gnosis coding, data entry, test ondering and

distribution, phiebotomy, and specimea collection and processing.

Pathdlogy Clerk/Client Service Representativel ead Tech for Laboratory Central Processin g Bonsfard Hopiual.

Farmington Hilk,MI. Ociober 1980 Jne 1984, May 1991, October 2007, April 2011 - Present

Provide patient care by serving as a liaison betwees physicians and patients.

Maintaining quality in bealth care serr ices by folow ing CAP sandards ia the laboratay.

Counsel patients regard ang laboratory serv ices and bospital infomatioe.

Accom plish the follow ing pre-analytical duties Registration, dingnasis coding, data entry, west ordering and

distnbetion. phlebowmy. and specimen collection and procesing.

Collabonte with inpatient departments as well as with outreach dinic sites.

Cetibed Home Hea kh Aide - Greut Lakes Caring, Jackson, Mi . Febmaary, 2011 - A pal, 2011

Assited patieass wih persoeal. care aceds. and bosid related. services

Impkemented "Ppropruate infecBoa cotrd practices.

Reported and documeated bebav ior and menul changes in patieats.

AdiviiesVoleateer Coordinator - Greut Lakes Caring, Jadson, MI . Ocober. 2007 - Febrary, 2011

Amended weckly Interdinsciplinary Team meotiags

Porided hospice support coun seling and educational serv ices for terminally ill pasiens and families.

Performed Psychosocial A ssessments dally oa paricass.

Created activ ities to stimalate patient motiv ation and monitor patiet metal stbility.

Provided marketing, peblic relations, and edecation regarding available commun ity resorces

Administrator - Retirement Living Management, Lansing, MI • October., 2006 - February. 2007

Maintained daily operations in an adukt foster cane faclity.

Performed accounting, marketing, pablic rdlatioes, adaissioas, and sta#f managemeat.

Trained stalf ia continu ing elecation in the care of dementia A lrheimer's nesidents

Secured professicnal warking relatioesh ip with residents and their families

Marketing and Public relatioms

Cinial Hopi iæ/Sacial Wark latera -Livi ingsto Commuity Hospice. Howell MI . Janeary 2001 Febmary 200

Basford Hopiul Farmin gion Hills MI - Oaobes, 1999 - February. 200 Hopice df Michigan, Souhfidd, Mi.

September, 1996- Jane, 1997

Amended werckly Interdiciplinary Team mestings and classes to become Certified Volunteer in Berewv ement

Coumschng

Taught volunteer educatioa dasses for catinuing educatic.

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Dere doped serea weck program for bigh schod sndats gaing dhrough grief.

Reponable for completion of initial psychosocial assessmneats ehobileatie patienats

Facilitated patient mental wellaess herpy sessions and grief and beravement suppor groups.

Devdoped mapping of teminally ill patients' psychosocial wellbeing and their interactioes w idh family.

Funeral Hone A sistaat - Thayer Rock Funeral Home, Farmington, MI . Aune 2001-June 2002

Assited Funeral Director with daily openations

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Provided Grief and emotional support to families

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Education

Masers in Hospice Education, Specialty in Bereevement- Madonna Unirerity, Livonia, MI . 2005

Bachelor of Arts and Family Life Education- Spding Arbor Univernsity. Spring Arboc, MI . 2000

Associates in A pplied Sciences Sodal Wodk and Mentl Health- Oukland CC. Farmington Hilis, MI - 1997

High School Diploma - Famingion Senior High School, Farmingon, MI. 1978

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