Carrie Pate

Garner, NC ***** adxnhl@r.postjobfree.com 919-***-****

My goal is to become a Human Services Manager bringing 10+ years\' Customer service / call center experience, along with over 10 years of experience as a Receptionist and skills in listening, customer service, solving problems, attention to detail and accuracy plus advanced computer skills. Client focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [systems and program areas]. Recently completed a master’s degree in Human and Social Services at Walden University.

Authorized to work in the US for any employer

Work Experience

Administrative Assistant

Temporary Solutions, Inc. - Raleigh, NC

October 2018 to December 2022

DMV - Raleigh NC

Administrative Assistant duties consisted of updating Citizens accounts related to tags, titles and automobile taxes through SAP software program. Experience also working with Beacon Software program. Extensive Data entry, approximately 90% Data Entry and 10% Customer Service, Window 7, Windows 10, Microsoft Word, Microsoft Office Suite and Excel.

Office Manager/Scheduling Coordinator

Monitor Medical CPAP Company - Cary, NC

January 2016 to April 2018

Managed a Medical CPAP office that consisted of opening and closing office, while assisting with incoming calls through resolution. Taking/confirming orders through to the shipping process, Collection of co-pays as applicable, Scheduling Coordinator for CPAP Technician, Mask fittings, Downloads, Machine Checks, Document Acquisition, Support in the building of relationships with referral sources, New RX\'s, Sleep Studies, Progress Notes, Understanding the different Manufacturers software Create outgoing communication for the end result of supply orders to include accessories.

Contact Patient Lists provided by management.

Building relationships as a representative of Monitor Medical Omega, Sunrise, Email, Phone communication. Understanding Company Minimum Goals with respect to a sales based point system, and understanding that growth will be expected and rewarded in sales/month = Company Goal

Attendance of weekly CSR meetings done via a webinar based out of corporate as scheduled.

Attendance of weekly area-based meetings done via a conference call as scheduled by Management, Set-up & Education of Patients on sleep therapy.

In-Office Maintain weekly inventory reports. Used background and years of experience in customer service, call center and claims that gave me the desire to get a degree in Healthcare Administration while still working full- time in these areas. Trained up to 10 new employees and other members of teams in class and OJT sessions that increased their skills and knowledge, allowed them to grow and become valuable assets to the organization. Praised by Supervisors as "a dedicated, friendly, focused and cost-conscious Customer and highly experienced and focused on Scheduling of Patients.

Customer Service Representative / Claims Representative

US Census Bureau - Clayton, NC

January 2010 to January 2016

Who is an active listener, multi-tasker, creative problem solver, a quick learner, has high integrity, very organized, detailed and productive plus builds positive relationships easily".

Handled an average of 100 or more calls per day on Merlin switchboard and ran AT&T 75 switchboard for 400 employees with courtesy and many times had to calm down irate customers and get to the bottom of their issue and then answered 95% of calls personally that saved valuable time for managers and supervisors.

Prioritized tasks daily, even with frequent interruptions, that ensured critical problems were solved first without losing sight of important tasks in the pipeline that were re-prioritized the next morning. Verified claimants\' eligibility for benefits after hearing the client’s issue and side of the story and researched issue by computer while talking with claimant that resolved issue and resulted in correct check sent for final processing.

Entered all customer account information into the Excel database for easy referral for later customer service representatives to use without delaying work with the claimant.

Also used Quick books for customer accounts.

Kept managers informed of successes and potential problems that resulted in no surprises.

Call Center Customer Service Rep / Switchboard Receptionist

Sprint/Verizon Wireless - Raleigh, NC

February 1994 to February 2010

Call Center Customer Service Representative duties include receiving and answering incoming calls from customers in a call center environment. Provided customers with billing explanation, post payments to customer accounts, adjustments, and credits to customer accounts and other account issues. Also provided customers with price plans for cell phone usage and services. Handled approximately 100 calls per day including sales and service calls while being employed with Sprint/Verizon Wireless. In some cases, I would make outgoing calls to customers regarding issues that may have needed extensive research and investigation. Updated all accounts with the detailed information pertaining to customers calls while assisting the customer. Extensive Data Entry and customer service over the phone and sometimes in person.

Education

Master's Degree in Human and Social Services

Walden University Graduate August 2021

Bachelor of Science in Health Sciences

Walden University Graduate 2018

Skills

•Word, Excel, Abatrak database, Multi-line phone

•Budgeting and finance systems and Windows 7, 8 and Intermediate in • Client assessment and analysis

•PowerPoint and Quick books.

•Staff development

•Self-motivated

•Risk management processes and analysis

•Extremely organized

•Process implementation and SAP

•Team leadership

•Data management

•Accounts Payable

•Billing

•Outlook

•Receptionist

•Administrative Assistant

•Microsoft Excel

•Payroll

•Word

•Data Entry

•Customer Service

•Receptionist

•Office Manager

•Excel

•Filing

•MS Office

•Microsoft Office

•Quick books

•Sales

•Scheduling

•Marketing

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