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Software Engineer Call Center

Location:
Edison, NJ
Posted:
June 11, 2023

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Resume:

P.Suneel Kumar

Mobile: +* (***)- ***-****

Email: adxnha@r.postjobfree.com

Work Authorization: H1B

Having 11+ years of Professional Experience in Analysis, Design, Development, Implementation of Web application Using Microsoft .Net Technologies

Experience in developing applications in 3-Layer Architecture, Web Applications, and Asp.Net MVC

Using Technologies C#, ASP.NET, ASP.NET MVC 4.0, ASP.NET Core, Web API, ADO.NET, VS 2010, 2012, 2017, 2019,2022, AJAX, WPF, WCF Services, JavaScript, jQuery, Angular JS, Angular 2.0, Angular7.0.

The code behind is implemented in C#.NET and VB.NET.

Worked extensively on Database Using SQL Server 2008/2012/2017, Oracle.

Having Experience on Asp.Net MVC 4.0 & 4.5 with Entity Framework Model and .Net Core

Developed data layer using ADO.NET, LINQ (LINQ to SQL), Entity Framework concepts

Having 1.6 years of Microsoft Client Experience and my V- Id is V-SUPABB

Having 2.6 years of Malaysia On Site Experience.

Having 1.6 years of Oman On Site Experience.

Written Complex Oracle, SQL Queries & Stored Procedures, triggers and functions.

Experience in Telerik Controls.

Having good experience in working with version store tools SVN, TFS, GIT.

Having good experience in Waterfall and Test-Driven developments (TDD) like Agile Scrum methodology

Having Experience in implementing design patterns ex: Repository Design pattern, Singleton and DI

Experience on ASP.Net Standard Server Controls, User Controls and Ajax control tool kit.

Good experience with onsite-offshore modeling of business

Extensive Experience in the design and modeling of applications with UML and Object-Oriented Analysis & Design. Good experience with SDLC

Very good knowledge of Azure App Service, Key vaults, Azure SQL, Azure storage account, Redis cache.

Sound Knowledge in Object Oriented Concepts.

Strong interest and high caliber to learn new tools, methods, and technologies.

Capable of quickly learning and delivering solutions as an individual and as part of a team.

Excellent organizational skills, motivation, focus, hardworking nature, and result-driven skills.

Excellent communication, interpersonal skills, technical expertise, ability to work in a team environment or work independently, and resilience to work well under pressure.

Programming Languages

C#.Net, VB.Net

Technologies

. Net Framework 4.0 & 4.5,4.8 ASP.Net, Ado.Net, Web Services, WCF, Window Services, LINQ, OOPS Programming Asp.Net MVC 4.0,4.5 & WebAPI, .Net Core, Microsoft Azure

Web Servers

IIS7.0

Data Bases

SQL Server 2008, 2008R2,2012, 2014,2017

Operating Systems

Windows XP/Windows7, Windows10

Web Technologies

HTML, CSS JavaScript, jQuery, HTML5, CSS3, Bootstrap

S.NO

Duration

Organization

Client

1

April 2023 to till now

3i Infotech Inc

3i Infotech Inc

2

August 2022 to March 2023

NLB Services Pvt Ltd.

Deloitte (U.S.A)

3

February 2021 to July 2022

GLOBAL COMPUTER SOLUTIONS LLC

Petroleum Development of Oman (PDO) (Oman)

4

October 2020 to January 2021

Cloudxtension Management Consultants

Cloudxtension Management Consultants

5

November 2019 to February2020

Agility E Services Pvt.Ltd

Agility E Services Pvt.Ltd

6

May2018 to November 2019

Tata Consultancy Services (TCS)

Ericsson (Sweden)

7

August 2017 to March 2018

United Health Group (Optum)

MNR (United Kingdom)

8

October 2016 to May 2017

Maxis Communication SDN Berhad

Maxis Telecommunications Sdn bhd (Malaysia)

9

December 2015 to July 2016

Mesiniaga Berhad

Petronas Towers (Malaysia)

10

March 2015 to Dec 2015

Western Digital Sdn Bhd

Western Digital Sdn Bhd (Malaysia)

11

May 2013 to Jan 2015

TechMahindra Pvt Ltd

Microsoft (U.S.A)

12

Feb 2012 to Feb2013

HPH Seabus Solutions Pvt Ltd

American Marketing & Publications L.L.C, Dekalb, USA

13

June 2009 to Dec 2011

Sparsh Communications Pvt Ltd

Sparsh Communications Pvt Ltd

Project #12

Title : Unified Provisioning Web Application

Client : Deloitte (U.S.A)

Team Size : 2

Role : Senior Software Engineer

Technologies : C#, query, .Net Core WebAPI, SQL Server, Visual Studio 2019, Angular JS, Azure Devops

Framework : .Net Framework 4.8

Description:

Unified Provisioning is mainly for automating the share point site collection creation. The application supports share-point OnPrem and online provisioning.

OnPrem: Mainly provisioning works on share-point farms and Deloitte function basis.

Farms – DOLe (External Users), DOLeu (Only for European Union region, as they have data residency policies), DOLi (Only for Deloitte users)

Deloitte Functions – Audit and Assurance, Consulting, Tax and Legal, Financial Advisory, Risk Advisory, Others.

Online: Here, it works on Geo Location (Microsoft provided locations)

Farms – No farms, only Cloud environment.

Geo Locations – Microsoft provided locations.

The application contains 3 web pages for site provisioning, 1 page for CLM Task (Recertification) page,

2 pages for SPO site provisioning.

We have a request submission page (Request site collection.aspx) from there user must submit a request with all the mandatory fields. All the global Deloitte members will have access to this page. The page designed in 3 tabs format. Default shows “Project Details” tab with all disabled except first field. The user must fill in the fields from left to right format as each field is linked up with the previous one.

Responsibilities:

Involved in client meetings for gathering requirements.

The Current Project implementing in Agile Scrum Methodology

Git as a Source Control using in the Current Project.

Design and Develop the .Net Core WebAPI Services and Angular 7+ UI Components

Created SSRS reports, strategic scenarios and use analysis for data modeling.

Identify strategies and plans for the growth areas and opportunities for development.

Developing front-end application using ASP.Net MVC 5.0 and service layer in WEB APIs.

Creating and consuming WCF Services to interact with other modules of the application.

Creating the Tables, Stored Procedures and writing Joining Query in RDBMS.

Using ADO.Net to interact with the SQLserver Database.

Project #11

Title : Flaring Wavier System

Client : Petroleum Development of Oman (PDO) - (Oman)

Team Size : 2

Role : Senior Software Engineer

Technologies : MVC 5, C#, jQuery, WebAPI, Oracle, Visual Studio 2019, Angular JS

Framework : .Net Framework 4.8

Description:

Flaring Waver System aims to serve as a complete online centralized end-to-end integrated platform that’s designed to record flaring waiver requests, Extensions, Approval/Rejection process and update the status instantly.

The solution is an in-house developed bringing valuable key features & business benefits. The new solution ensures better compliance for the norms of emissions, enable faster processing of flaring waiver requests through quick waiver delegation and provide improved Reporting, Dashboards & Analytics capabilities.

Responsibilities:

Involved in client meetings for gathering requirements.

Created SSRS reports, strategic scenarios and use analysis for data modeling.

Identify strategies and plans for the growth areas and opportunities for development.

Writing code, automated unit test cases, integration testing for Product Backlog Item (PBI) to meet Definition of Done (DOD).

Developing front-end application using ASP.Net MVC 5.0 and service layer in WEB APIs.

Creating and consuming WCF Services to interact with other modules of the application.

Creating Data Migration Scripts.

Project # 10

Title : CUSTOMER PURCHASE ORDER – Cost Recovery

Client : Ericsson (Sweden)

Team Size : 2

Role : Senior Software Engineer

Technologies : MVC 5, C#, jQuery, WebAPI, SQL server 2012, XUX (Built top of jQuery), Visual Studio 2013/2015, Angular 7

Framework : .Net Framework 4.5

Description:

CPO Register is a global system that provides Ericsson a central repository for storing & accessing Customer Purchase Orders (CPOs) received from customers. CPOs received from all channels and formats will support in this system.

CPO is a customer commitment document that has legal, financial & operational implications for Ericsson. A CPO need to be successfully validated against existing commitment documents before it will be processed downstream for Order Management.

Responsibilities:

Leading the team and timely delivery of all project related deliverables.

Involved in client meetings for gathering requirements.

Created reports, strategic scenarios and use analysis for data modeling.

Identify strategies and plans for the growth areas and opportunities for development.

Writing code, automated unit test cases, integration testing for Product Backlog Item (PBI) to meet Definition of Done (DOD).

Developing front-end application using ASP.Net MVC 5.0 and service layer in WEB APIs.

Demonstrating completed features to Product Owner (PO) by the end of every sprint.

Creating tasks in TFS related to PBI on daily basis.

Integrated payment gateways like PayPal, Commonwealth Bank.

Resolving bugs raised by testing team and involving in service and maintenance activities

Project #9

Title : Pharmacy Credentialing

Client : MNR (United Kingdom)

Team Size : 2

Role : Senior Software Engineer

Technologies : C#.Net, ASP.Net, SQLServer, Visual Studio 2012

Framework : .Net Framework 4.5

Description:

The Pharmacy Credentialing Project consists of NCPDP Provider Identification Number. The NCPDP Provider Identification number is a Seven Digit number that is assigned to the Majority of the license pharmacies in the United States and territories. The Pharmacy Credentialing project consists of modules like Licensing, Affiliations, Owners, Users and Territory, Wholesalers, Operations Admin, Disciplinary Action Review, Contraction Action Review, Mailing Review, Specialty Review.

The Pharmacy list is the starting page where we search for the required pharmacy using the criteria provided. The Pharmacy list interface will navigate to general information page of selected pharmacy. General page consists of detailed information like NCPDPID, Pharmacy Name, City and other Identifiers. License is an identity of Pharmacy based on its location and network. There are different types of licenses they are General License, DEA License, Medicaid and Medicare etc. The Affiliations displays information specific to the affiliation details like parent organization of the pharmacy. Operations admin allows admin or other managers to assign territories to users for workload purposes. Disciplinary Action module displays information related to Pharmacy's sanctions, exclusions and disciplinary actions. Contract Action review displays information about contract of the organization with the pharmacies and their parent organizations. Specialty Review Module displays information about specialty agreements, which includes details about Retail agreement, Medicare Agreement and more.

Responsibilities:

Analyzing and understanding the client Requirements.

Used ADO.Net to access the Database

Involved in Database design & writing Stored Procedures.

Used different Ajax Controls Accordion Panel, Modal popup, Tab Panel in various WebPages

Implementing Client-side validations by using JavaScript & JQuery.

Assisted QA Team in Testing Process.

Deploying the Application into Multiple Environments like, Development, QA, Stage

Project #8

Title : MITECS Data Services (Malaysia)

Client : Petronas Towers (Malaysia)

Team Size : 2

Role : Software Engineer

Technologies : C#.Net, WCF, Visual Studio 2012

Framework : .Net Framework 4.5

Description:

This is a web application which allows authorized users to view and place the order for their products. We have worked on the module to provide security for the MitecsData services using the credential methodology. This module consists of Five Data Services having around 10 features for each service.

Responsibilities:

Analyzing and understanding the client Requirements.

Used ADO.Net to access the Database

Involved in Database design & writing Stored Procedures.

Used different Ajax Controls Accordion Panel, Modal popup, Tab Panel in various WebPages

Implementing Client-side validations by using JavaScript & JQuery.

Project #7

Title : Maxis intranet Portal (Malaysia)

Client : Maxis Telecommunications Sdn bhd (Malaysia)

Team Size : 2

Role : Software Engineer

Technologies : C#.Net, WCF, Visual Studio 2012

Framework : .Net Framework 4.5

Description:

Maxis Berhad is a communications service provider in Malaysia. Headquartered in Kuala Lumpur, Malaysia, providing a variety of communication products, applications and value added services for consumers, large enterprises and small & medium business owners.

Responsibilities:

Gathering Information from client, and design the system, and develop web pages using ASP.NET, C#.net, JQuery, CSS.

Used ADO.Net to access the Database

Involved in Database design & writing Stored Procedures.

Used different Ajax Controls Accordion Panel, Modal popup, Tab Panel in various WebPages

Attend Project Status Meeting with Team Lead, Manager and Clients on a Weekly basis.

Project #6

Title : Smart Plate (JPJ)(Malaysia)

Client : JPJ

Team Size : 1

Role : Software Engineer

Technologies : JQuery, C#, HTML, CSS, Asp.Net, C#.Net, Sqlserver2008R2

Description:

SMARTPLATE - Printing of Vehicle plate number with secured QR code

Smart plate consists of three phases

1. Material Allocation

2. Material Requisition

3. Printing

JPJ will allot the Material when agencies request the Material, the material requisition is based on number of batches and of type. Each batch consists of 10 plates, when plate is damaged can request for replacement. When vehicle owner brings registration papers to agencies for printing of their vehicle number plate, agencies check the registration papers using QR Scanner, if valid QR code gets the printout of number plate. The number plate has secured with QR code. On reading QR code, it gives the complete details of vehicle details like owner name, plate number, manufacturing... etc., after printing agency details will append to the QR code.

Responsibilities:

Involved in Developing the User Controls

Involved in Database design & writing Stored Procedures.

Used ADO.Net to access the Database

Implementing Client-side validations by using JavaScript & JQuery

Used Telerik Controls to develop the graph for the Service Monitoring Status

Project #5

Title : Dashboard for Infrastructure monitoring

Client : Microsoft

Team Size : 1

Role : Software Engineer

Technologies : JQuery, C#, Asp.Net, Sqlserver2008R2, Visual Studio 2012

Client : Microsoft

Description:

There is no proper portal for the client to see a high-level overview of the corporate infrastructure with parameters like availability, performance for the client. So, we developed a dashboard application, which will present the server information with their availability, performance along with other key parameters. Application will pick the data from a database, which contains real-time data, which will be populated by a Power Shell script from time to time. This application can used by high-level managers to view the over All health of their group.

Responsibilities:

Creating the Master Pages

Involved in Developing the User Controls

Used ADO.Net to access the Database

Implementing Client-side validations by using JavaScript & JQuery

Involved in Database design & writing Stored Procedures

Used Telerik Controls to develop the graph for the Service Monitoring Status

Project #4

Title : Vertex Service Dashboard

Client : Microsoft

Team Size : 1

Role : Software Engineer

Technologies : C#, Sqlserver2012, WCF, WPF, Visual Studio 2012.SSRS

Description:

Vertex dashboard is windows 8 applications which provides a nice view of real time availability parameters like critical web services, windows services, RAM, LUN availability, Disk free space, NIC status, IPAC information. It also real time information about performance data like CPU performance, free memory etc. All the information is provided in various charts formats, which the user can choose. The user can also view historical data for last 7 days, 2 weeks, 1 month based upon their choice. The GUI is developed in user-friendly manner using all the latest cutting-edge features of Windows 8 so that the user feels at ease using the application.

Responsibilities:

Involved in Developing the User Controls

Used ADO.Net to access the Database

Implementing Client-side validations by using JavaScript & JQuery

Used Telerik Controls to develop the graph for the Service Monitoring Status

Involved in Database design & writing StoredProcedures.

Understading the Change Requests and performing impact analysis and involved in issue resolution.

Project #3

Title : AMP Recruitment Portal

Client : American Marketing & Publications L.L.C, Dekalb, USA

Team Size : 2

Role : Software Engineer

Technologies : C#, Asp.Net, Sqlserver2008, JavaScript, Ajax, CSS, SSRS Reports

Description:

This is an American Marketing & Publishing Recruitment portal having the Process of Various Interview Stages. This is mainly developed for Online Recruiting Process for American Marketing Company which is Located in different locations. There are mainly three Sections Candidate Section, Recruiter, and Admin. In Candidate Career Section Candidate Can Search for a job and can apply through online. In Recruiter Section Recruiter can move the candidate to various Interview Stages. In Admin Section Create and delete logins, posting of new jobs, manage the Candidates, Sending emails through communication center by different email Templates.

This project consists modules related to administration, Recruiter, Interviewer, Candidate Career Section, and Sales Class Module.

Responsibilities:

Involved in Admin, Recruiter modules developed Calendar functionality to display various events.

Developed Candidate Search Page to search and scheduling interviews.

Created SSRS Reports using Business Intelligence Studio.

Created different Email Templates to send emails from the website.

Used different Ajax Controls Accordion Panel, Modal popup, Tab Panel in various WebPages.

Involved in coding of the Project.

Involved in Designing and unit testing.

Developed Export to Excel sheet, PDF Generation functionalities.

Involved in Database design & writing Stored Procedures.

Understanding the Change Requests, performing impact analysis, and involved in issue resolution.

Project #2

Title : Questionnaire and Test Engine

Environment : ASP.NET, C#, JavaScript, Ajax Controls, SSRS Report, Window Services

Database : SQLSERVER2008R2

Team Size : 1

Role : Software Engineer

Description:

Questionnaire and Test Engine is a premier interactive, web-based performance-measurement tool that gives the power to identify and select the most talented candidates and employees for certain jobs. As an assessment system it manages over 1000+ “off-the-shelf” knowledge and predictive behavioral based assessments, all delivered through the same integrated interface. Questionnaire and Test Engine is used by technical recruiters, HR professionals, hiring and employment managers to screen proficiencies in such areas such as Software, Clerical, Call Center, Financial, Healthcare, Industrial, Legal, and Technical. This system has largest knowledge (web-based or software-based) testing library in the industry fed by the fastest development schedule. All of the testing and training titles have been created by industry subject-matter experts and undergo a thorough validation process to ensure that they adhere to EEOC and ADA testing guidelines and protect against employment issues such as adverse impact.

Responsibilities:

Involved in Developing the User Controls.

Involved in Designing and unit testing.

Created and maintained stored procedures in SQLServer.

Creating the Master Pages

Used Crystal Reports to display the reports

Used ADO.Net to access the Database

Implementing Client-side validations by using JavaScript & JQuery

Project #1

Title : Pharm plus Database Management

Environment : ASP.NET, C#, JavaScript, Ajax Controls, CSS

Database : SQLSERVER2008R2

Team Size : 1

Role : Software Engineer

Description:

PDM is an application used by Pharm plus to facilitate its members and suppliers in purchase and sales transactions. PDM stores spends history provided by the suppliers in the form of excel or PDF format into database dynamically or by manual entry through the User Interface (UI). Spending sheet will have the supplier's product information like product code, product cost and rebate based on certain criteria. PDM helps its members by providing product information, product cost and some percentage of rebates based on purchase value stored in its centralized database.

Responsibilities:

Involved in Developing the User Controls.

Involved in Designing and unit testing.

Created and maintained stored procedures in SQLServer.

Used Crystal Reports to display the reports

Used ADO.Net to access the Database

Implementing Client-side validations by using JavaScript & jQuery

Professional Summary

Technical Skills

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Professional Experience



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