Entry Clerk Service Representative

LH

LARHONDA HUNTER

adxngk@r.postjobfree.com 1-305-***-**** MIAMI, FL 33169

My personal being became great over time with exceptional learning while being teachable to accomplish growth. Highly skilled organized and motivated. I apply time management and high performance skills in various environments. Seeking entry-level opportunities to expand my skills while facilitating overall growth. I consider myself to be hardworking with strong ability in Overall Social Services. Offering determination, self sufficient and confidence. Highly organized, proactive and punctual with team-oriented mentality. Risk Management

Office Management

Team Collaboration

Customer Relationship Management

Discovery and Document Review

Verbal and Written Communication

Document Control Support

Legal Research

Database Management

Document Preparation

Conflict Resolution

Conducting Assessments

Client Needs Assessment

Discharge Planning

Patient Evaluation

Family Member Counseling

Group Session Facilitation

Data Entry

Responding to Difficult Customers

Call Documentation

Issue and Complaint Resolution

Client Inquiries

Call Centers

Tracking and Updates

Support Services

State Attorney's Office Miami, FL

Legal Support Specialist

08/2014 - Current

Redacted confidential information from legal documents on case-by-case basis.

Provided administrative support and conducted research to assist attorneys in civil litigation preparation.

Participated in client interviews, observed questioning process and documented information.

Maintained knowledge on case status by reviewing relevant records and reporting back to clients.

Liaised between attorney and outside counsel, exchanging information. Managed office scheduling and kept accurate notes on deadlines, motions and other dates.

Researched cases, prepared briefs, collected data and interpreted legal information.

Conducted research and analyzed documents to prepare findings and formulate alternatives.

Oversaw legal team appointments, hearings and depositions schedules. Remained highly organized and detail-oriented while working on several cases simultaneously.

Displayed superior confidentiality in mail, telephone and in-person Summary

Skills

Experience

communications.

Managed communication with courts regarding status of petitions and granted orders.

Assisted customers with making payments or establishing payment plans to bring accounts current.

Demonstrated excellent communication skills in resolving product and consumer complaints.

Troubleshot shortages and overages to support quality control efforts. De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Answered inbound calls, chats and emails to facilitate customer service. Improved customer service wait times to mitigate complaints. Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions. United Healthcare Group Miami, FL

Customer Service Specialist

05/2020 - 02/2022

Consulted with customers to resolve service and billing issues. Demonstrated excellent communication skills in resolving product and consumer complaints.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Educated customers on special pricing opportunities and company offerings.

Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.

Set up and activated customer accounts.

Answered inbound calls, chats and emails to facilitate customer service. Helped customers open accounts, make deposits, update information and carry out range of routine actions.

Miami Rivers Of Life Miami, Fl

Case Manager

07/2012 - 08/2014

Compiled statistical data for monthly, quarterly and annual reports Organized client documentation by checking files and verifying completeness of notes

Wrote progress reports and testified under oath at court hearings Participated in IEP meetings and academic action plans Served as court liaison by attending court hearings and presenting reports and recommendations

Evaluated client progress toward completing terms of probation and addressed difficulties

Interpreted data from various assessment tools to determine the appropriate level of supervision.

Coordinated support services and optimized communication between healthcare workers and patients.

Reviewed treatment plans against individual goals and healthcare standards.

Developed appropriate care plans for at-risk individuals and high-risk families.

Thompson Academy Pembroke Pines, FL

Case Manager

02/2010 - 06/2012

Evaluated client progress toward completing terms of probation and addressed difficulties

Participated in IEP meetings and academic action plans Maintained organized offender records and documentation in compliance with department and legal standards

Interpreted data from various assessment tools to determine the appropriate level of supervision.

Thompson Academy Pembroke Pines, FL

Juvenile Detention Officer

03/2009 - 02/2010

Determined and assigned inmates to appropriate housing Escorted inmates to and from cells, court, hospitals and medical appointments

Tracked inmates through head counts, visitor logs and scheduled activities Searched the building and grounds, living quarters and work areas for contraband

Booked new inmates into facility and processed inmates for release Made rounds at specified intervals and conducted head counts and roll calls

Maintained the custody and control of [154] inmates housed in maximum security unit

Oversaw [154] juveniles in a correctional residential facility setting. Sunshine Nursing Home Atlanta, GA

Data Entry Clerk

05/2007 - 01/2009

Entered numerical data into databases in a timely and accurate manner Obtained scanned records and uploaded them into the database Produced monthly reports using advanced Excel spreadsheet functions Reviewed and updated client correspondence files and scheduling database

Added new material to file records and created new records Organized forms, made photocopies, filed records and prepared correspondence and reports.

Precision Response Miami Lakes, FL

Customer Service Representative

07/2003 - 01/2006

Effectively managed a high-volume of inbound and outbound customer calls

Addressed and resolved customer product complaints empathetically and professionally

Gathered and verified all required customer information for tracking purposes

Defused volatile customer situations calmly and courteously Accurately documented, researched and resolved customer service issues Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment.

Miami Dade College Miami, Fl

Bachelor of Arts in Social Welfare

Miami Dade College Miami, FL

Department of Children And Families Certificate. First Aid And CPR Training Education and Training

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