Brenda Boice

Administrative Assistant

614-***-****

Columbus Ohio

adxnge@r.postjobfree.com

Professional Summary

Diligent customer service individual with 20 + years of experience.

Excellent communication and interpersonal skills. Proven ability to communicate with diverse and culturally different individuals.

Maximized my skill set to improve better and quicker results.

ODRS,OCTS, SHAREPOINT, MICROSOFT SUITE

Work History

2019 – present Self Employed

Columbus, Ohio

Having my own business as a housekeeper allowed me to strengthen my organizational and communication skills.

2023-present Wings ETC.

Pataskala, OH

Bartender and server

Full service bartender while also serving food

Made drink orders for dining room servers

Increased sales by upselling

Working quickly, efficiently, and still maintain rapport with my customers

2021-2021 NORC University of Chicago

Contact Tracer Remote

Columbus, Ohio

Ability to exhibit professional, positive attitude and work ethic.

Proven skills that increased overall productivity

Streamlined script to make it flow better

Coordinate tracking efforts with local health authority and refer cases and contacts to local resources.

Accurately recorded data keeping client information within secure contact-tracing software. Provided educational and informational resources regarding isolation policies and quarantine measures

2020-2020 Public Consulting Group

Contact Tracer Remote

Columbus, Ohio

Contact tracer for Franklin County, Ohio

Contacted individuals and families that had covid-19 or had been In contact with a covid 19 case.

My ability to communicate to diverse and culturally different individuals allowed me to gain trust, which boosted quicker results.

Understanding, and showing empathy produced quicker outcomes for collecting data by answering the questions that were needed to track the data required by the state.

Being able to be persuasive while maintaining my

professionalism maximized better and quicker results as communication improved.

2014-2018 Anthem

HEDIS Abstractor Remote

Columbus, OH

Provided support for Quality Management department for Health care Effectiveness Data and Set (HEDIS) Researched, collecting data, flagged incomplete data, updated Excel spreadsheets

Streamlined new methods to optimize medical records management

Operated computer-based systems to retrieve and store information and records.

Created methods to be user friendly identifying information, business and technical requirements. Strengthened and improved complex information, including unique health and technology needs.

Managed over 30 calls per day.

Trained providers and staff on HEDIS and GPRO measures.

Remained accountable for providers achieving score of 4-STARs for HEDIS with 95% accuracy.

EDUCATION

1986

Bexley High School

Bexley, OH

2012- 2014 CMA: Medical Assisting

Everest Institute - Gahanna, OH

LINKEDIN https://www.linkedin.cm/in/brendaboice

Contact this candidate